The system's logic when sending emails is the following:

  1. The system checks which preferred language the customer inputted when making the reservation.
  2. If that is missing, then the nationality of the customer is taken into consideration.
  3. If neither of these is included in the reservation, the email will be sent in the default language of the property.
  4. As a last resort, the language will be English (U.S.)

Note: "Customer Added" emails will always be sent in English.

What happens if there is no template in that language?

If there is no available customized email template in that language, the system will send a default Mews email template (in that language).


What is the default language for a country that has more than one official language?

In this case, the language will default to English. This is true for all countries with multiple official languages. Please note: this is not linked to having translations in the mail template.


What language is used for OTA booking confirmations?

These follow the same logic as the system:

1. Language
2. Nationality
3. Property language
4. English (U.S.)

Do you want to learn more? 🤓

Did this answer your question?