When it comes to the Mews guest portal, Mews acts as a data controller with regard to GDPR. You can learn more about GDPR compliance and Mews' roles.
It's possible for properties to opt out of the guest portal, so that creating a profile is no longer offered to guests, but it's not recommended. Doing so bars features proven to drive guest satisfaction and help properties speed up and automate processes, like managing optional reservations, online check-in, online check-out, direct messaging, reservation details overview, GDPR-related features, and more.
If you're certain you don't want the guest portal to be part of the guest journey at your property, follow the steps below.
1. Disable all emails and/or links that lead to the guest portal
Can be switched off? | Link to guest portal | |
After start | Yes | "Chat with us" |
Automatic settlement failure | Yes (requires global admin) | "Check in online" |
Charge failure | Yes (requires global admin) | "Check in online" |
Before start | Yes | "Check in online" "Chat with us" |
Customer added | Yes (requires global admin) | "Check in online" |
Online checkout invitation | Yes | "Check out" |
Release reminder | Yes | "Manage the reservation" |
Reservation confirmation | Yes | "Check in online" "Chat with us" |
Reservation quotation | Yes | "Confirm or cancel reservation" |
Unread message notification | No | "Chat with us" |
User added | No | "Add my info" |
Magic link | No | "Sign in" |
Password reset | No | "Reset password" |
Payment authorization | No | "Verify payment" |