When it comes to the Mews guest portal, Mews acts as a data controller with regard to GDPR. You can learn more about GDPR compliance and Mews' roles.

It's possible for properties to opt out of the guest portal, so that creating a profile is no longer offered to guests, but it's not recommended. Doing so bars features proven to drive guest satisfaction and help properties speed up and automate processes, like managing optional reservations, online check-in, online check-out, direct messaging, reservation details overview, GDPR-related features, and more.

If you're certain you don't want the guest portal to be part of the guest journey at your property, follow the steps below.

Email

Can be switched off?

Link to guest portal

After start

Yes

"Chat with us"

Automatic settlement failure

Yes (requires global admin)

"Check in online"

Charge failure

Yes (requires global admin)

"Check in online"

Before start

Yes

"Check in online"

"Chat with us"

Customer added

Yes (requires global admin)

"Check in online"

Online checkout invitation

Yes

"Check out"

Release reminder

Yes

"Manage the reservation"

Reservation confirmation

Yes

"Check in online"

"Chat with us"

Reservation quotation

Yes

"Confirm or cancel reservation"

Unread message notification

No

"Chat with us"

User added

No

"Add my info"

Magic link

No

"Sign in"

Password reset

No

"Reset password"

Payment authorization

No

"Verify payment"

2. Disable online check-out

Follow our guide to disable online check-out.

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