Before you start

  • Before you set up a Katanox integration in Mews Operations, you need to have already signed a contract with Katanox.
  • If you're already live with Mews, we won't configure whole channel manager integrations for you—we'll just handle the testing, and help you out if you have any problems.

Step 1: Connect Katanox

  1. Go to Main menu > Marketplace.
  2. Under Categories, click Distribution.
  3. Find the Katanox integration and click See more.
  4. Click Connect.

Step 2: Map rates

When you connect the Katanox integration, all of your public rates are mapped automatically. Note that private won't be automatically mapped and need to be added manually.

TIP: In case you added an integration and noticed that you do not have any rates mapped because they are set to private:

  • Delete the integration
  • Set desired rates to public
  • Add an integration again

Note that integration will have a new channel manager id assigned. Inform Katanox, so they can update it on their side as well.

Remove mapped rates

  1. In the Marketplace, go to My subscriptions.
  2. Find the Katanox integration and click Settings.
  3. Click Channel manager rates.
  4. Click on the three dots menu on the right side.
  5. Click Delete.
  6. Repeat steps 3-5 for every rate until one rate is left.

Manually map rates

  1. In the Marketplace, go to My subscriptions.
  2. Find the Katanox integration and click Settings.
  3. Click Channel manager rates.
  4. Find the rate you want, and click on the channel manager ID.
  5. Click +.
  6. In the Channel manager ID field, enter any alphanumeric code for this rate.
  7. Under Rate, select the rate you want to send to Katanox .
  8. Find the Synchronized checkbox and decide which updates you want to send to the channel manager.
    - Synchronized rates send pricing and restriction updates to the channel manager.
    - Unsynchronized rates don’t send pricing or restriction updates to the channel manager, but can still receive reservations.
  9. Click Create.

Step 3: Map space categories

When you connect the Katanox integration, all of your space categories are mapped automatically.

  • If you don't want a space category to be sent to Katanox, you can remove it.
  • If you need to add more space categories in the future, you can manually map them.

Remove mapped space categories

  1. In the Marketplace, go to My subscriptions.
  2. Find the Katanox integration and click Settings.
  3. Click Channel manager rates.
  4. Find the rate that the space category is connected to, and click on the channel manager ID.
  5. In the Channel manager categories section, find the space category you want to remove and click the icon.
  6. Click Delete.
  7. Repeat steps 4-6 for every space category that you don't want sent Katanox.

Manually map space categories

  1. In the Marketplace, go to My subscriptions.
  2. Find the Katanox integration and click Settings.
  3. Click Channel manager categories.
  4. Click +.
  5. In the Channel manager ID field, enter a unique code for this space category. We recommend that you create a short code to describe the space category (e.g., "PRES" for "Presidential Suite").
    - Don't include spaces or special characters.
  6. Under Category, select the space category you want to send to Katanox.
  7. Select the Synchronized checkbox to send availability updates to the channel manager.
    - If a space category is unsynchronized, no updates are sent.
  8. Click Create.
  9. Repeat steps 4-7 for every space category that you want to map.

Step 4: Connect space categories to rates

  1. In the Marketplace, go to My subscriptions.
  2. Find the Katanox integration and click Settings.
  3. Click Channel manager rates.
  4. Click on the rate channel manager ID.
  5. Connect the rate to one or more space categories:
    - Click +, and then click + Channel manager category to only connect specific space categories (for example, if it's a promotional rate).
    - Click to connect all mapped space categories to the rate.

Step 5: Package products

Package products to ensure they're added to your channel manager reservations.

Note: These products won't appear in Katanox because the Katanox integration doesn't formally support products.

If the product is charged per night or per person per night

Step 1: Map the product

  1. In the Marketplace, go to My subscriptions.
  2. Find the Katanox integration and click Settings.
  3. Click Channel manager products.
  4. Click the Plus button in the top right corner.
  5. In the Channel manager ID enter any alphanumeric code.
    - It doesn't matter which code you choose. Adding a code in this field makes it possible to package the product with a rate.
  6. In the product field pick a product, which you would like to package with a rate.
  7. Click Save.
  8. Repeat steps 3-7 for every product that you want send to Katanox.

Step 2: Connect the product to a mapped rate

  1. In the Marketplace, go to My subscriptions.
  2. Find the Katanox integration and click Settings.
  3. Click Channel manager rates.
  4. Click on the rate channel manager ID.
  5. Click +, and then click + Channel manager product.
  6. Under Product, select the product you want.
  7. Click Create.
  8. Repeat steps 5-8 for every product that you want to be available via Katanox.
    - Repeat these steps with the same rate to package it with multiple products.

Note: this adds the cost of the product to the rate.

If the product is charged once or per person

These products can't be mapped. Instead, you'll need to create a product rule.

  1. Go to Main menu > Settings > Services.
  2. Click on a Bookable service.
  3. From the Settings menu, click Product rules.
  4. Click the + button.
  5. Under Action, select Add.
  6. Under Product, choose the product that you want added to a reservation.
  7. Choose the condition that must be met in order for the product to be added to the reservation. For example, if you want the product to be added when the reservation is made with a specific rate:
    - Under Rate condition, select Equals.
    - Under Rate, select the rate you want the product packaged with.
  8. Under Origin condition, select Equals
  9. Under Origin, select Channel manager.

Step 6: Map travel agencies

For each travel agency, you need to create a profile/contract and set up mapping. Then, Mews Operations will be able to automatically detect and handle any new reservations from that agency.

With Katanox, we recommend that you only map the most specific reservation sources. Not sure what we mean? Learn more about travel agency mapping.

Step 7: Send mapping info to Katanox

  1. Once you are done mapping, go to the Katanox extranet.
  2. Go to Configure Integration.
  3. There click on Import. This action will pull static data such as images, description, etc., and mapping.

Step 8: Test the integration

Note: If there are any errors with your mapping setup in Katanox or you didn't finish, this test will fail. To resolve any mapping issues in Katanox, contact Katanox support ([email protected]).

  1. In Mews Operations, go to Main menu > Marketplace.
  2. Go to My subscriptions.
  3. Find the Katanox integration and click Settings.
  4. Under Enabled operations, select Upload availability, Upload rates, and Upload restrictions.
  5. Click Save.
  6. In the Options section:
    - Under Action, select Push inventory.
    - Under From, select today's date.
    - Under To, select 1 week from today.
  7. Click OK.
  8. Refresh the page.
    - If you have mapping errors, your selections under Enabled operations will no longer be selected, and a detailed list of the errors will be sent to the address entered in the Notification email field. Fix the errors and repeat steps 4-8.
    - If the inventory update is successful, we'll send an email to the address entered in the Notification email field.
  9. When you have no mapping errors, log in to your Katanox account and compare the availability, rates, and restrictions to those in Mews Operations.
    - If they don't match, make sure you don't have availability limits, commissions, adjustments added in Mews.

Step 9: Enable the integration

  1. In the Marketplace, go to My subscriptions.
  2. Find the Katanox integration and click Settings.
  3. Select the Enabled checkbox.
  4. In the Enabled operations section, make sure that Upload availability, Upload rates, Upload restrictions, and Receive reservations are selected.
  5. Click Save.
  6. In the Options section at the bottom:
    - Under Action, select Push inventory.
    - Under From, select today's date.
    - Under To, select 365 days from today.
  7. Click OK.

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