Before you start

• If you're already live with Mews, we won't configure whole channel manager integrations for you—we'll just handle the testing, and help you out if you have any problems.

• If you already have a contract with STAAH, click Connect.

Step 1: Connect STAAH

1. Go to Main menu > Marketplace.

2. Under Categories, click Distribution.

3. Find the STAAH integration and click See more.

4. Click Connect.

Step 2: Add channel manager credentials

  1. Send an email to your contact at Staah to ask for the property ID code (four-digit code) so you can add it in the Staah integration field called Name

  2. The CHM integration section called Name in Mews is as follows: property name - STAAH id - staah property ID - XXXX. ex. Cape Town Beach Front Hotel - STAAH id - 7714. The four digits at the end are the ones provided by Staah

  3. The hotel's notification email for STAAH has to be an admin employee of the Mews enterprise or has to be added as an admin in Mews. Note if you're doing this across a group this notification email should also be unique to the property and not shared across a group.

Step 3: Map space categories

NOTE: When you connect the STAAH integration, all of your space categories are mapped automatically.

• If you don't want a space category to be sent to STAAH, you can remove it.

• If you need to add more space categories in the future, you can manually map them.

Remove mapped space categories

1. In the Marketplace, go to My subscriptions.

2. Find the STAAH integration and click Settings.

3. Click Channel manager rates.

4. Find the rate that the space category is connected to, and click on the channel manager ID.

5. In the Channel manager categories section, find the space category you want to remove and click the icon.

6. Click Delete.

7. Repeat steps 4-6 for every space category that you don't want sent STAAH.

Manually map space categories

1. In the Marketplace, go to My subscriptions.

2. Find the STAAH integration and click Settings.

3. Click Channel manager categories.

4. Click +.

5. In the Channel manager ID field, enter a unique code for this space category. We recommend that you create a short code to describe the space category (e.g., "PRES" for "Presidential Suite").

- Don't include spaces or special characters.

6. Under Category, select the space category you want to send to STAAH.

7. Select the Synchronized checkbox to send availability updates to the channel manager.

- If a space category is unsynchronized, no updates are sent.

8. Click Create.

9. Repeat steps 4-7 for every space category that you want to map.

Step 4: Map rates

When you connect the STAAH integration, all of your public rates are mapped automatically.

• If a rate is mapped and synchronized, price and restrictions updates are sent for it.

• If you want to assign reservations to rates, but manage prices and restrictions from the channel manager, keep your rates mapped and unsyncronized.

• If you want some rates to be removed entirely (so reservations can't be assigned to them), you can remove them.

• If you want private rates to be sent, you can manually map them.

Remove mapped rates

If you want to completely remove a rate so no reservations can be created with it, delete or unsynchronize the rate in both Mews Operations and STAAH.

Manually map rates

1. In the Marketplace, go to My subscriptions.

2. Find the STAAH integration and click Settings.

3. Click Channel manager rates.

4. Find the rate you want, and click on the channel manager ID.

5. Click +.

6. In the Channel manager ID field, enter a unique code for this rate. We recommend that you create a short code to describe it (e.g., "NRBB" for a non-refundable rate that includes breakfast).

- Don't include spaces or special characters.

7. Under Rate, select the rate you want to send to STAAH.

8. Find the Synchronized checkbox and decide which updates you want to send to the channel manager.

- Synchronized rates send pricing and restriction updates to the channel manager.

- Unsynchronized rates don’t send pricing or restriction updates to the channel manager, but can still receive reservations.

If you want to manage rate pricing in STAAH rather than Mews Operations, make sure the rate is unsynchronized.

9. Click Create.

Step 5: Connect space categories to rates

1. In the Marketplace, go to My subscriptions.

2. Find the STAAH integration and click Settings.

3. Click Channel manager rates.

4. Find the rate you want, and click on the channel manager ID.

5. Connect the rate to one or more space categories:

- Click +, and then click + Channel manager category to only connect specific space categories (for example, if it's a promotional rate).

- Click to connect all mapped space categories to the rate.

Step 6: Package products

Package products to ensure they're added to your channel manager reservations.

Note: These products won't appear in STAAH because the STAAH integration doesn't formally support products.

If the product is charged per night or per person per night

Step 1: Map the product

1. In the Marketplace, go to My subscriptions.

2. Find the STAAH integration and click Settings.

3. Click on the Plus button to map a product.

4. In the Channel manager ID section, enter any number.

- It doesn't matter which number you choose. Adding a number in this field makes it possible to package the product with a rate.

5. Click Save.

6. Repeat steps 3-5 for every product that you want sent to STAAH.

Step 2: Connect the product to a mapped rate

1. In the Marketplace, go to My subscriptions.

2. Find the STAAH integration and click Settings.

3. Click Channel manager rates.

4. Find the rate you want to package a product with, and click on the channel manager ID.

5. Click +, and then click + Channel manager product.

6. Under Product, select the product you want.

7. Click Create.

8. Repeat steps 5-8 for every product that you want to be available via STAAH.

- Repeat these steps with the same rate to package it with multiple products.

If the product is charged once or per person

These products can't be mapped. Instead, you'll need to create a product rule.

1. Go to Main menu > Settings > Services.

2. Click on a Bookable service.

3. From the Settings menu, click Product rules.

4. Click the + button.

5. Under Action, select Add.

6. Under Product, choose the product that you want added to a reservation.

7. Choose the condition that must be met in order for the product to be added to the reservation. For example, if you want the product to be added when the reservation is made with a specific rate:

- Under Rate condition, select Equals.

- Under Rate, select the rate you want the product packaged with.

8. Under Origin condition, select Equals

9. Under Origin, select Channel manager.

Step 7: Map travel agencies

For each travel agency, you need to create a profile/contract and set up mapping. Then, Mews Operations will be able to automatically detect and handle any new reservations from that agency.

With STAAH, we recommend that you only map the most specific reservation sources. Not sure what we mean? Learn more about travel agency mapping.

Step 8: Contact STAAH

1. Email your STAAH contact to inform that the setup is ready.

2. STAAH will use the notification email to obtain a Channel Manager ID. - Note: STAAH refers to this ID as a "connection token."

3. Then STAAH will pull the mapping.

4. STAAH support will pull the Mews Operations mapping information into STAAH and instruct you on how to complete the mapping in STAAH. When you're finished, you can continue to the next step.

Step 9: Test the integration

Note: If there are any errors with your mapping setup in STAAH or you didn't finish, this test will fail. To resolve any mapping issues in STAAH, contact STAAH support ([email protected]).

1. In Mews Operations, go to Main menu > Marketplace.

2. Go to My subscriptions.

3. Find the STAAH integration and click Settings.

4. Under Enabled operations, select Upload availability, Upload rates, and Upload restrictions.

5. Click Save.

6. In the Options section:

- Under Action, select Push inventory.

- Under From, select today's date.

- Under To, select 1 week from today.

7. Click OK.

8. Refresh the page.

- If you have mapping errors, your selections under Enabled operations will no longer be selected, and a detailed list of the errors will be sent to the address entered in the Notification email field. Fix the errors and repeat steps 4-8.

- If the inventory update is successful, we'll send an email to the address entered in the Notification email field.

9. When you have no mapping errors, log in to your STAAH account and compare the availability, rates, and restrictions to those in Mews Operations.

- If they don't match, make sure you don't have availability limits, commissions, taxes, or markups added in STAAH. If you need help with this step, please contact STAAH support.

Step 10: Enable the integration

1. In the Marketplace, go to My subscriptions.

2. Find the STAAH integration and click Settings.

3. Select the Enabled checkbox.

4. In the Enabled operations section, make sure that Upload availability, Upload rates, Upload restrictions, and Receive reservations are selected.

5. Click Save.

6. In the Options section at the bottom:

- Under Action, select Push inventory.

- Under From, select today's date.

- Under To, select 550 days from today.

7. Click OK.

FAQs

One rate- multiple space categories vs One rate- one space category mapping

STAAH supports both options. This depends on a channel configuration in the STAAH extranet. Thus, as per the setup on channels, you need to either commence the 'One Rate - One Space Category' combination, or opt for the 'One Rate - Multiple Space Category' combination.

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