When a customer files a chargeback for a certain payment, the payment is automatically deducted from Mews and appears as a refund in the customer's payments section. When the dispute process is over, you will need to handle the chargeback in one of two ways, depending on the result.

The Chargeback is won 🎉

This is the best possible outcome! 😊

When a chargeback is won, a new payment for the same amount will be created in the guest's billing. You just need to close it on a bill along with the previously created chargeback.

The Chargeback is lost 😞

Unfortunately, in many cases chargebacks are lost because the banks decide in favor of their customers.

In such cases, you need to balance out the chargeback refund with a product and close them on a bill. We recommend having a specific product for such cases, e.g., Lost chargeback, Bad debt, Loss, etc. Then you will be able to keep track of the volumes.

To find out how to keep chargeback levels as low as possible, click the link below.

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