There are several reasons why this could happen:

  • Stripe could be covering the negative balance from the Mews balance
  • You could have paid the payment request to the wrong bank account
  • The payment could have been paid back as a payout

If this happens repeatedly, or if you have any questions, please do not hesitate to email our Support team: [email protected].

Want to learn more about the Merchant balance? 🤓 👇

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