There can be multiple scenarios:
- It can be the case of Stripe covering the negative balance from Mews balance
- You have paid the payment request to the wrong bank account
- The payment was paid back as a payout
Should this case be repeating or you have any questions, please do not hesitate to reach to our Support team via email [email protected].
Do you want to learn more about the Merchant Balance report? 🤓 👇