There can be multiple scenarios:

  • It can be the case of Stripe covering the negative balance from Mews balance
  • You have paid the payment request to the wrong bank account
  • The payment was paid back as a payout

Should this case be repeating or you have any questions, please do not hesitate to reach to our Support team via email [email protected].

Do you want to learn more about the Merchant Balance report? 🤓 👇

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