When you add a Credit Card payment, you can choose if you want to charge a guest by your Bank Terminal (PDQ) or by Merchant (Online Payment Gateway).
Note: the Merchant balance gets updated with every payment processed
If you select the Terminal payment, you need to manually charge the guest on the terminal and post it in the Billing.
You can see an example here:
Was the guest charged?
Payments are connected to the guest profile, not the reservation; navigate to the guest's payment section to see all transactions. You can check if the guest was charged via Merchant or Terminal.
In the screenshot above, you can see that the second payment for EUR 100 is a PDQ Terminal payment, as there is no Identifier in the second column and no Status - this is not the Merchant payment.
The third payment from the top at EUR 220.36 is a payment done via Mews Merchant, as each of those has a unique identifier assigned so we can track the transaction.
Please note that Adyen identifier looks a bit different, 16 number in a row, for example:
If the identifier and the status column are empty, the payment was added as a Terminal Payment. Therefore, you needed to charge a guest by yourself.
We would highly recommend using Mews Merchant to track payments and their status. Learn more about Mews Merchant here: