Before a bill is closed (i.e., finalized), you can make changes to the items listed on it.

Add items to an open bill

If a customer orders a service or product directly with you (instead of purchasing it with their accommodation), you can manually add it to their bill in Commander.

Add a product to an open bill

The product is connected to your bookable service (e.g. Stay Service)

If a customer wants to purchase a product that is usually packaged with stay (i.e., the product is attached to your bookable service), you need to add it through their reservation.

  1. Open the reservation.

  2. Go to the Items tab.

  3. Find the Add product section.

  4. Select the product you want to add, and enter the product count.

  5. Click Add. The product will be added to the billing tab of the reservation owner's customer profile, under Unpaid items / Deposits. Click next to an item to move it to an open bill.

The product isn't connected to your bookable service (e.g. Stay Service)

If a customer purchases a product or service that isn’t connected to accommodation, you can add it directly to their unpaid items in the billing tab of their customer profile.

  1. Open the customer's profile.

  2. Go to the Billing tab.

  3. Find the Unpaid items / Deposits section, and click to expand.

  4. Click Add product, then select the product you want to add from the dropdown.

  5. If the service has multiple sub-products, you can click the + or - buttons to add or remove any products that should or shouldn't be on the bill.

  6. Click Create.

Transfer bill items

Transfer bill items to another customer

  1. Open the customer's profile.

  2. Go to the Billing tab.

  3. Expand the bill with the items you want to transfer.

  4. If you want to move all the items from that bill, click Move all items. If you want to move specific items from the bill, select them and then click Move selected items.

  5. Select the customer and bill you want to transfer the item(s) to.

Transfer bill items to a company

Transfer bill items to a company

  1. Open the customer's profile.

  2. Go to the Billing tab.

  3. Expand the bill which contains the items you want to transfer to a company.

  4. Check the checkbox next to the items you want to transfer.

  5. Click Assign company; the number in this button shows how many items you’re transferring.

  6. Search for the company you want to transfer the bill to, and click Move.

Still have some questions? Check out our FAQ on moving bill items!

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