Why do we see a chargeback on a preauthorization in the payments section?

This is normal behavior and indicates that a chargeback has been claimed on an originally initialized payment with a preauthorization.

Regarding preauthorized transactions, the cardholder might claim unexpected charges to their bank or merchant account, but they can only dispute the final payment and not the preauthorized amount.

For any chargeback-related questions, please consider reaching out directly to our Risk Team at [email protected]

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