Why do we see a chargeback on a preauthorization in the payments section?

This is normal behavior and indicates that a chargeback has been claimed on an originally initialized payment with a preauthorization.

Regarding pre-authorized transactions, the cardholder might claim unexpected charges to their bank or merchant account, but they can only dispute the final payment and not pre-authorized amount.

For any chargeback-related questions, please consider reaching out directly to our Risk Team at [email protected]

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