REFUNDS

Our support team will be happy to provide an ARN (Acquirer Reference Number) that the guest can use to easily track the payment with their bank. They can also use this to confirm the date when the refund should have arrived in the account.



PREAUTHORIZATIONS

A preauthorization is released after 7 days in Mews, then it depends on the customer's bank when the client will get the money back.

Our support team will be happy to provide an ARN (Acquirer Reference Number) that the guest can use to easily track the payment with their bank. They can also use this to confirm the date when the preauthorization should have arrived in the account.

NOTE: If the transaction is cancelled shortly after the initial charge, no ARN is generated, and the refund will be carried out in the form of a reversal. In this case, the guest will not see a refunded amount in their bank account, but instead, the initial transaction will drop off the transactions list in a few days, making it look like the charge has never occurred in the first place.

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