You can use placeholders to personalize your guest emails, add information about your enterprise, customers and their reservations into email templates. For more information on placeholders in guest emails, click on the email type.

  1. After End Email

  2. After Start Email

  3. Before Start Email

  4. Booker Confirmation Email

  5. Cancellation Email

  6. Check-out Invitation Email

  7. Confirmation Email

  8. Quotation Email

  9. Release Reminder Email


After End Email

Mews sends this email when a guest checks out.

Subject Template:

Name

Example

Description

{titlePrefix}

Mr./Ms.

The email recipient's title.

{firstName}

John

The email recipient's first name.

{lastName}

Doe

The email recipient's last name.

{name}

John Doe

The email recipient's full name.

{enterpriseName}

City Center Hotel

The name of your enterprise.

{enterpriseEmail}

[email protected]

The email address where customers can contact you.

{enterpriseTelephone}

+420 5 XX XX XX XX

The telephone number where customers can contact you.

{city}

Prague

The city where your enterprise is located.

Body Template:

Name

Example

Description

{titlePrefix}

Mr./Ms.

The email recipient's title.

{firstName}

John

The email recipient's first name.

{lastName}

Doe

The email recipient's last name.

{name}

John Doe

The email recipient's full name.

{enterpriseName}

City Center Hotel

The name of your enterprise.

{enterpriseEmail}

[email protected]

The email address where customers can contact you.

{enterpriseTelephone}

+420 5 XX XX XX XX

The telephone number where customers can contact you.

{city}

Prague

The city where your enterprise is located.

{groupId}

00000000-0000-0000-0000-000000000000

The reservation group ID number.


After Start Email

Mews sends this email when a guest checks in.

Subject Template:

Name

Example

Description

{titlePrefix}

Mr./Ms.

The email recipient's title.

{firstName}

John

The email recipient's first name.

{lastName}

Doe

The email recipient's last name.

{name}

John Doe

The email recipient's full name.

{enterpriseName}

City Center Hotel

The name of your enterprise.

{enterpriseEmail}

[email protected]

The email address where customers can contact you.

{enterpriseTelephone}

+420 5 XX XX XX XX

The telephone number where customers can contact you.

{city}

Prague

The city where your enterprise is located.

Body Template:

Name

Example

Description

{titlePrefix}

Mr./Ms.

The email recipient's title.

{firstName}

John

The email recipient's first name.

{lastName}

Doe

The email recipient's last name.

{name}

John Doe

The email recipient's full name.

{enterpriseName}

City Center Hotel

The name of your enterprise.

{enterpriseEmail}

[email protected]

The email address where customers can contact you.

{enterpriseTelephone}

+420 5 XX XX XX XX

The telephone number where customers can contact you.

{city}

Prague

The city where your enterprise is located.

{groupId}

00000000-0000-0000-0000-000000000000

The reservation group ID number.

{detailsHtml}

After start reservation details

A table with reservation details.

Note: To format the email correctly, put this placeholder in between two paragraphs and wrap it with <div> tags.

{chatLink}

Chat with us button

A button that opens the customer's last message thread with your property (or starts a new one).


Before Start Email

Mews sends this email 48 hours before check-in.

Note: Mews doesn't send this email if the reservation is made less than 48 hours before check-in or if the customer provides all legally required info beforehand.

By default, this email includes a QR code attachment to help speed up check-ins that you can choose to disable.

Subject template:

Name

Example

Description

{titlePrefix}

Mr./Ms.

The email recipient's title.

{firstName}

John

The email recipient's first name.

{lastName}

Doe

The email recipient's last name.

{name}

John Doe

The email recipient's full name.

{enterpriseName}

City Center Hotel

The name of your enterprise.

{enterpriseEmail}

[email protected]

The email address where customers can contact you.

{enterpriseTelephone}

+420 5 XX XX XX XX

The telephone number where customers can contact you.

{city}

Prague

The city where your enterprise is located.

Headline:

Name

Example

Description

{titlePrefix}

Mr./Ms.

The email recipient's title.

{firstName}

John

The email recipient's first name.

{lastName}

Doe

The email recipient's last name.

{name}

John Doe

The email recipient's full name.

{enterpriseName}

City Center Hotel

The name of your enterprise.

{enterpriseEmail}

[email protected]

The email address where customers can contact you.

{enterpriseTelephone}

+420 5 XX XX XX XX

The telephone number where customers can contact you.

{city}

Prague

The city where your enterprise is located.

Paragraph:

Name

Example

Description

{titlePrefix}

Mr./Ms.

The email recipient's title.

{firstName}

John

The email recipient's first name.

{lastName}

Doe

The email recipient's last name.

{name}

John Doe

The email recipient's full name.

{enterpriseName}

City Center Hotel

The name of your enterprise.

{enterpriseEmail}

[email protected]

The email address where customers can contact you.

{enterpriseTelephone}

+420 5 XX XX XX XX

The telephone number where customers can contact you.

{city}

Prague

The city where your enterprise is located.


Booker Confirmation Email

Mews sends this email to bookers on reservation booking confirmation, only if a booker creates a reservation, not a guest.

Note: You can include an optional QR code attachment to speed up check-in. 

Subject Template:

Name

Example

Description

{titlePrefix}

Mr./Ms.

The email recipient's title.

{firstName}

John

The email recipient's first name.

{lastName}

Doe

The email recipient's last name.

{name}

John Doe

The email recipient's full name.

{enterpriseName}

City Center Hotel

The name of your enterprise.

{enterpriseEmail}

[email protected]

The email address where customers can contact you.

{enterpriseTelephone}

+420 5 XX XX XX XX

The telephone number where customers can contact you.

{city}

Prague

The city where your enterprise is located.

Body Template:

Name

Example

Description

{titlePrefix}

Mr./Ms.

The email recipient's title.

{firstName}

John

The email recipient's first name.

{lastName}

Doe

The email recipient's last name.

{name}

John Doe

The email recipient's full name.

{enterpriseName}

City Center Hotel

The name of your enterprise.

{enterpriseEmail}

[email protected]

The email address where customers can contact you.

{enterpriseTelephone}

+420 5 XX XX XX XX

The telephone number where customers can contact you.

{city}

Prague

The city where your enterprise is located.

{groupId}

00000000-0000-0000-0000-000000000000

The reservation group ID number.

{detailsHtml}

Booker confirmation reservation details

A table with reservation details. Note: To format the email correctly, put this placeholder in between two paragraphs and wrap it with <div> tags.


Cancellation email

You can choose to send this email to customers when you cancel their reservation.

Subject Template:

Name

Example

Description

{titlePrefix}

Mr./Ms.

The email recipient's title.

{firstName}

John

The email recipient's first name.

{lastName}

Doe

The email recipient's last name.

{name}

John Doe

The email recipient's full name.

{enterpriseName}

City Center Hotel

The name of your enterprise.

{enterpriseEmail}

[email protected]

The email address where customers can contact you.

{enterpriseTelephone}

+420 5 XX XX XX XX

The telephone number where customers can contact you.

{city}

Prague

The city where your enterprise is located.

Body Template:

Name

Example

Description

{titlePrefix}

Mr./Ms.

The email recipient's title.

{firstName}

John

The email recipient's first name.

{lastName}

Doe

The email recipient's last name.

{name}

John Doe

The email recipient's full name.

{enterpriseName}

City Center Hotel

The name of your enterprise.

{enterpriseEmail}

[email protected]

The email address where customers can contact you.

{enterpriseTelephone}

+420 5 XX XX XX XX

The telephone number where customers can contact you.

{city}

Prague

The city where your enterprise is located.

{groupId}

00000000-0000-0000-0000-000000000000

The reservation group ID number.

{detailsHtml}

Cancellation reservation details

A table with reservation details. Note: To format the email correctly, put this placeholder in between two paragraphs and wrap it with <div> tags.


Check-out Invitation Email

Mews sends this email at 17:00 (+/- 30 minutes) at the property's local time 1 day prior to guest check-out.

Subject Template:

Name

Example

Description

{titlePrefix}

Mr./Ms.

The email recipient's title.

{firstName}

John

The email recipient's first name.

{lastName}

Doe

The email recipient's last name.

{name}

John Doe

The email recipient's full name.

{enterpriseName}

City Center Hotel

The name of your enterprise.

{enterpriseEmail}

[email protected]

The email address where customers can contact you.

{enterpriseTelephone}

+420 5 XX XX XX XX

The telephone number where customers can contact you.

{city}

Prague

The city where your enterprise is located.

Headline:

Name

Example

Description

{titlePrefix}

Mr./Ms.

The email recipient's title.

{firstName}

John

The email recipient's first name.

{lastName}

Doe

The email recipient's last name.

{name}

John Doe

The email recipient's full name.

{enterpriseName}

City Center Hotel

The name of your enterprise.

{enterpriseEmail}

[email protected]

The email address where customers can contact you.

{enterpriseTelephone}

+420 5 XX XX XX XX

The telephone number where customers can contact you.

{city}

Prague

The city where your enterprise is located.

Paragraph:

Name

Example

Description

{titlePrefix}

Mr./Ms.

The email recipient's title.

{firstName}

John

The email recipient's first name.

{lastName}

Doe

The email recipient's last name.

{name}

John Doe

The email recipient's full name.

{enterpriseName}

City Center Hotel

The name of your enterprise.

{enterpriseEmail}

[email protected]

The email address where customers can contact you.

{enterpriseTelephone}

+420 5 XX XX XX XX

The telephone number where customers can contact you.

{city}

Prague

The city where your enterprise is located.

{checkOutTime}

10:00 AM

The departure time of the reservation.


Confirmation Email

You can choose for Mews to send this email to guests on their reservation confirmation.

Subject Template:

Name

Example

Description

{titlePrefix}

Mr./Ms.

The email recipient's title.

{firstName}

John

The email recipient's first name.

{lastName}

Doe

The email recipient's last name.

{name}

John Doe

The email recipient's full name.

{enterpriseName}

City Center Hotel

The name of your enterprise.

{enterpriseEmail}

[email protected]

The email address where customers can contact you.

{enterpriseTelephone}

+420 5 XX XX XX XX

The telephone number where customers can contact you.

{city}

Prague

The city where your enterprise is located.

Body template:

Name

Example

Description

{titlePrefix}

Mr./Ms.

The email recipient's title.

{firstName}

John

The email recipient's first name.

{lastName}

Doe

The email recipient's last name.

{name}

John Doe

The email recipient's full name.

{enterpriseName}

City Center Hotel

The name of your enterprise.

{enterpriseEmail}

[email protected]

The email address where customers can contact you.

{enterpriseTelephone}

+420 5 XX XX XX XX

The telephone number where customers can contact you.

{city}

Prague

The city where your enterprise is located.

{groupId}

00000000-0000-0000-0000-000000000000

The reservation group ID number.

{signInLink}

Add your info button

An online check-in button.

{signInUrl}

https://www.url.com

A URL for online check-in.

{chatLink}

Chat with us button

A button that opens the customer's last message thread with your property (or starts a new one).

{chatUrl}

https://www.url.com

A URL that opens the customer's last message thread with your property (or starts a new one).

{detailsHtml}

Confirmation reservation details

A table with reservation details.

Note: To format the email correctly, put this placeholder in between two paragraphs and wrap it with <div> tags.

{qrCode}

QR code

A 300x300 pixel QR code, to scan at your Mews kiosk for a more convenient check-in.

{addToAppleWalletLink}

Add to Apple wallet button

A link to add the guest's reservation details to their Apple wallet (if they are an iOS user).


Quotation Email

You can choose to send this email on creation of an optional reservation or inquiry. It contains a summary of the optional reservation(s).

Subject Template:

Name

Example

Description

{titlePrefix}

Mr./Ms.

The email recipient's title.

{firstName}

John

The email recipient's first name.

{lastName}

Doe

The email recipient's last name.

{name}

John Doe

The email recipient's full name.

{enterpriseName}

City Center Hotel

The name of your enterprise.

{enterpriseEmail}

[email protected]

The email address where customers can contact you.

{enterpriseTelephone}

+420 5 XX XX XX XX

The telephone number where customers can contact you.

{city}

Prague

The city your enterprise is located in.

Body Template:

Name

Example

Description

{titlePrefix}

Mr./Ms.

The email recipient's title.

{firstName}

John

The email recipient's first name.

{lastName}

Doe

The email recipient's last name.

{name}

John Doe

The email recipient's full name.

{enterpriseName}

City Center Hotel

The name of your enterprise.

{enterpriseEmail}

[email protected]

The email address where customers can contact you.

{enterpriseTelephone}

+420 5 XX XX XX XX

The telephone number where customers can contact you.

{city}

Prague

The city where your enterprise is located.

{groupId}

00000000-0000-0000-0000-000000000000

The reservation group ID number.

{signInLink}

Confirm or cancel button

A button to confirm or cancel an optional reservation.

{signInUrl}

https://www.url.com

A URL to confirm or cancel an optional reservation.

{chatLink}

Chat with us button

A button that opens the customer's last message thread with your property (or starts a new one).

{detailsHtml}

Quotation reservation details

A table with reservation details.

Note: To format the email correctly, put this placeholder in between two paragraphs and wrap it with <div> tags

{released}

3/8/2021 3:00:00 PM

The date and time for the release of an optional reservation.


Release Reminder Email:

You can choose for Mews to send this email 24 hours before the scheduled release of an unconfirmed, optional reservation.

Subject Template:

Name

Example

Description

{titlePrefix}

Mr./Ms.

The email recipient's title.

{firstName}

John

The email recipient's first name.

{lastName}

Doe

The email recipient's last name.

{name}

John Doe

The email recipient's full name.

{enterpriseName}

City Center Hotel

The name of your enterprise.

{enterpriseEmail}

[email protected]

The email address where customers can contact you.

{enterpriseTelephone}

+420 5 XX XX XX XX

The telephone number where customers can contact you.

{city}

Prague

The city where your enterprise is located.

Body Template:

Name

Example

Description

{titlePrefix}

Mr./Ms.

The email recipient's title.

{firstName}

John

The email recipient's first name.

{lastName}

Doe

The email recipient's last name.

{name}

John Doe

The email recipient's full name.

{enterpriseName}

City Center Hotel

The name of your enterprise.

{enterpriseEmail}

[email protected]

The email address where customers can contact you.

{enterpriseTelephone}

+420 5 XX XX XX XX

The telephone number where customers can contact you.

{city}

Prague

The city where your enterprise is located.

{groupId}

00000000-0000-0000-0000-000000000000

The reservation group ID number.

{signInLink}

Manage button

An online check-in button

{detailsHtml}

Release reminder reservation details

A table with reservation details.

Note: To format the email correctly, put this placeholder in between two paragraphs and wrap it with <div> tags.

{released}

3/8/2021 3:00:00 PM

The date and time of release of an optional reservation

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