This article provides information about the Apple Pay and Google Pay guest journeys during various payment transactions in Mews.

The guest journey depends on the operating system the user has while making the transactions. iOS devices display the Apple Pay payment option, while Android devices display the Google Pay payment option.

Note: Guests can view and avail the Apple Pay and Google Pay payment options in the Mews Booking Engine only when the payment settlement option for your rate group is set to "Confirmation" in the "Settlement trigger" field and without any "settlement offset".

The payment journey for both Apple Pay and Google Pay is as follows:


Invitation to pay:

In Mews Booking Engine:

When booking reservations online, guests see the following "Contact & payment details" page, with the Apple Pay and Google Pay logos visible at the bottom of the page, along with other payment alternatives. Guests fill in their details and click on the "Continue" button to proceed to the payment page.

Payment requests:

For payment requests, guests receive the request by email as seen below, with the "Pay now" button.

Online Check-Out:

When guests opt for online check-out, they can review their bill before payment on the "Review your bill" page. After reviewing their bill, they can click on the "Next" button to go to the payment screen.


Initiate payment:

When guests proceed to initiate the payment, depending on whether they are using an iOS or Android device, they see the following "Make a payment" screen.

For iOS devices, the Apple Pay option is as seen below. Guests choose the Apple Pay option and click on the Apple Pay button to initiate the payment.

For Android devices, the Google Pay option is visible. Guests choose the Google Pay option and click on the Google Pay button to initiate payment.


Payment authentication:

Guests on iOS now see the payment screen where Apple Pay asks for biometric verification to complete payment.

Guests using their iPhones pay by double-clicking the right-side button as prompted on their mobile screens.

Guests paying with Google Pay see the following Google Pay payment screen after entering their Google Pay PIN. Then they click on the "Pay" button to initiate payment.


Payment completion and outcome:

Once the payment is initiated, both Apple Pay and Google Pay transactions show the following screen for payments in process:

A successful Apple Pay or Google Pay payment transaction displays the following screen:

A failed Apple Pay or Google Pay payment transaction results in the following screen:

You can learn more about Apple Pay and Google Pay payment methods by reading our guide below.

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