If your customers turn to you with a payment request link that is not working, this article can help you understand what may have happened and how to fix it.

  1. Go to the Payments tab in your Customer’s profile.

  2. Under Payment requests, check the status of the payments.

    • You can see if the payment has been cancelled or it expired.

      The difference between a cancelled and an expired payment is as follows:

  • Expired means that the payment link expired naturally after a given period of time.

  • Cancelled means it was cancelled manually in the system by clicking the three dots and then clicking Cancel.

To learn more about Payment requests, read the following article:

Did this answer your question?