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Accounting & Payments
Accounting & Payments
Set up accounting preferences, learn how to take payments, and more.
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+1
55 articles in this collection
Written by
Teodora Popadiyna,
Olga Britt,
Katie Ormes
and 1 other
Taking payments from non-staying customers
Take payment, Lobby bar, Not staying, External guests
Written by
Teodora Popadiyna
Updated over a week ago
About deposits
Deposits, How to add a deposit, Negative deposit, Positive deposit, What is a deposit
Written by
Teodora Popadiyna
Updated over a week ago
Track prepayments with deposits
Tracking prepayments, Working with deposits in Mews, Prepaid reservations, Deposits
Written by
Teodora Popadiyna
Updated over a week ago
Create a paymaster
How to create a paymaster, City ledger paymaster, Chargeable guest profile without reservation, Non-staying guest
Written by
Teodora Popadiyna
Updated this week
Add a new payment card
Create new credit card types, Adding payment card types
Written by
Teodora Popadiyna
Updated over a week ago
Set up your exchange rates
How to set up exchange rates, Update exchange rates, Currency exchange
Written by
Teodora Popadiyna
Updated over a week ago
Preauthorize a card payment
Taking preauthorizations, How to temporarily block payments on cards
Written by
Teodora Popadiyna
Updated over a week ago
Take a payment
Enter payment, Charge guest, Settle reservation
Written by
Teodora Popadiyna
Updated over a week ago
PCI compliance
Is Mews PCI Level 1 compliant, How does Mews securely store credit cards, Credit card security at Mews
Written by
Mews Team
Updated over a week ago
PSD2 compliance
Accepting payments according to PSD2 compliance in Mews, Payment authentication
Written by
Teodora Popadiyna
Updated over a week ago
Send a payment request by email
Payment request, Request payments via email, Settle a reservation
Written by
Teodora Popadiyna
Updated over a week ago
Manage bills & invoices
New billing procedure: Cancel bill items
Cancel items, Billing, Remove charges, Rebate, Discount
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Written by
Katie Ormes
Updated this week
New billing procedure: Add, move, or remove items from open bills
New billing, Add items to an open bill, move items from an open bill, Remove items from an open bill, Manage open bills, Guest accounts
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Written by
Katie Ormes
Updated this week
New billing procedure: Correct a closed bill
Rebate, Bill correction, Void bill, Correct invoice, Issue credit note, Refund, Credit note
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Written by
Katie Ormes
Updated this week
New billing procedure: Create a corrected bill after a rebate without refund items
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Written by
Katie Ormes
Updated this week
New billing procedure: Create a corrected bill after a rebate with refund items
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Written by
Katie Ormes
Updated this week
Set bill and invoice numbering with counters
Set up bill counters, Set up invoice counters, Proforma counters, Service order counters, Number format
Written by
Teodora Popadiyna
Updated this week
Manage closed bills and invoices
I closed the bill can I still make changes, Modifying closed bills, Changing billing details on closed invoice, Change address Invoice/Bill
Written by
Teodora Popadiyna
Updated this week
Issue invoices
Creating an invoice, What is an invoice, How to issue an invoice for corporate customers
Written by
Teodora Popadiyna
Updated over a week ago
Preview a bill or invoice
How to preview a bill or invoice, Printing an overview of posted items for guests
Written by
Teodora Popadiyna
Updated over a week ago
Get to know group billing
Group billing, Move bill items, add products to bills, move bill to company
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Written by
Katie Ormes
Updated over a week ago
Set up your bill header and footer
Set up bill header, Set up bill footer, Bill template, Invoice template
Written by
Teodora Popadiyna
Updated over a week ago
Take payments
New billing procedure: Take a payment
Enter payment, Charge guest, Settle reservation, new billing
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Written by
Katie Ormes
Updated over a week ago
Handling cash
Review cashier shifts and transactions
Where to find my cashier, Review past cashier shifts
Written by
Teodora Popadiyna
Updated over a week ago
Post petty cash transactions
Handling petty cash, How to post petty cash transactions, Correcting a petty cash action
Written by
Teodora Popadiyna
Updated over a week ago
Open or close a cashier shift
How to open a cashier shift, How to close a cashier shift
Written by
Teodora Popadiyna
Updated this week
Create or delete a cashier
Create a cashier, Set up a cashier, Delete a cashier
Written by
Teodora Popadiyna
Updated over a week ago
Using a Mews Terminal
Set up the V400c terminal for your Mews Kiosk
Wired network, Terminal wire, Terminal connection, v400c, operator
Written by
Mews Team
Updated over a week ago
Terminal turns on
Red exclamation mark, Pending icon, Network not connected, Battery, Failing payment, Tampered, Charger
Written by
Teodora Popadiyna
Updated over a week ago
Terminal doesn't turn on
Terminal doesn't work, Broken terminal
Written by
Teodora Popadiyna
Updated over a week ago
Connect the V400m to your network
Terminal error, Terminal Network, Terminal not connected
Written by
Teodora Popadiyna
Updated over a week ago
Troubleshoot terminals
Problem with my payment terminal, My terminal does not switch on, How to fix my Adyen payment terminal
Written by
Teodora Popadiyna
Updated over a week ago
Terminal isn't connecting to 3G or 4G network
Terminal connection, Terminal error, Terminal network
Written by
Teodora Popadiyna
Updated over a week ago
Terminal is pending
Terminal error, Terminal connection
Written by
Teodora Popadiyna
Updated over a week ago
Find your terminal PIN code
Terminal PIN code, Terminal code, Pin code
Written by
Teodora Popadiyna
Updated over a week ago
Reset the terminal's Wi-Fi connection
Terminal connection, Terminal Wi-Fi,
Written by
Teodora Popadiyna
Updated over a week ago
Terminal shows a red exclamation mark
Terminal error, Terminal connection, Terminal problem
Written by
Teodora Popadiyna
Updated over a week ago
Terminal not connected
Terminal connection error, Terminal connection problem
Written by
Teodora Popadiyna
Updated over a week ago
Terminal has a problem printing receipts
Terminal printing, Receipts printing, Terminal receipts
Written by
Teodora Popadiyna
Updated over a week ago
Connect the terminal to your network
V400m, V400c, contact-less terminal, Terminal connection
Written by
Teodora Popadiyna
Updated over a week ago
Terminal charger is not working properly
Terminal error, Problem with terminal
Written by
Teodora Popadiyna
Updated over a week ago
Terminal's keyboard has a problem
Terminal number pad, Dumerical pad
Written by
Teodora Popadiyna
Updated over a week ago
Getting started with your Mews terminal
Terminal payment start, Setup terminal
Written by
Teodora Popadiyna
Updated over a week ago
Terminal has been tampered with
TAMPER, TAMPERED, Terminal error
Written by
Teodora Popadiyna
Updated over a week ago
Get a quote and order Mews terminals
I want to order a terminal, How to receive a payment terminal
Written by
Teodora Popadiyna
Updated over a week ago
Terminal's payment function isn't working properly
Terminal bug, Terminal problem, Payments not working
Written by
Teodora Popadiyna
Updated over a week ago
Terminal doesn't charge properly or at all
Terminal bug, Terminal error, Payments not working
Written by
Teodora Popadiyna
Updated over a week ago
Taxes & fees
Set up surcharging fees
Mews supports credit card surcharging, Australia, Asia, Set up commission fee for credit card payments
Written by
Teodora Popadiyna
Updated over a week ago
About taxation in Mews
VAT in Mews, Rounding of numbers in Mews, How is tax calculated in Mews, VAT calculation, net price,
Written by
Teodora Popadiyna
Updated over a week ago
Handling tax rate changes
My VAT is changing, What to do when tax changes
Written by
Teodora Popadiyna
Updated over a week ago
Disputes & chargebacks
Preventing disputes
How do I prevent credit card disputes, How do we prevent chargebacks, Chargeback prevention
Written by
Teodora Popadiyna
Updated over a week ago
Timeline of a payment dispute
Chargeback, How to defend credit card dispute, Payment dispute, Chargeback information
Written by
Olga Britt
Updated over a week ago
Set up accounting preferences
Set default accounting categories for additional expenses
Additional expense rebate, Cancellation fee, City tax discount, Exchange rate difference
Written by
Teodora Popadiyna
Updated over a week ago
Set up third-party terminal payments
Payment terminal, Working with payment terminals and Mews, Payment terminal setup
Written by
Teodora Popadiyna
Updated over a week ago
What is the accounting configuration?
Accounting configuration, Set up accounting configuration, Accounting configuration settings
Written by
Teodora Popadiyna
Updated over a week ago