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Using the Mews Property Management System
Using the Mews Property Management System
From managing reservations to settling bills—learn how to use Commander!
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39 articles in this collection
Written by
Teodora Popadiyna,
Kyle Hardman,
Katie Ormes
and 1 other
Mews is slow, what can I do?
Why is Mews slow, Screens are loading slowly, How to check if something is wrong with Mews
Written by
Teodora Popadiyna
Updated over a week ago
Create customer & company profiles
Update or delete a customer profile
Updating guest profiles, Fields to complete on customer profiles, Customer profile internal settings, Deleting profile
Written by
Teodora Popadiyna
Updated over a week ago
Create a customer profile
Create customer profile, Set up customer profile
Written by
Teodora Popadiyna
Updated over a week ago
Scan an identity document
Use camera to scan passports, Scan ID cards, Identity documents
Written by
Teodora Popadiyna
Updated over a week ago
Create a company profile
Setting up company profiles, Create a company profile in Mews
Written by
Teodora Popadiyna
Updated over a week ago
View a customer's digital registration card
Online signed registration card, Capture signature from guests online in Mews Navigator
Written by
Teodora Popadiyna
Updated over a week ago
Create & manage reservations
Add products to a new reservation
Add products, product basket, product count
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Written by
Katie Ormes
Updated over a week ago
Reinstate a canceled reservation
Reinstate, Uncancel, Undo cancellation, How to reinstate a booking, Change reservation status back
Written by
Teodora Popadiyna
Updated over a week ago
Segment not assigned correctly
Reservations with wrong segments, Automatically set up segment allocation, Reservation segment,
Written by
Teodora Popadiyna
Updated over a week ago
Create a reservation
How to create a reservation, Make a new booking
Written by
Teodora Popadiyna
Updated over a week ago
Cancel a reservation
Cancel a reservation, Cancel a booking
Written by
Teodora Popadiyna
Updated over a week ago
Check in a reservation
How to check in a reservation, Check in booking
Written by
Teodora Popadiyna
Updated over a week ago
Confirm or cancel an inquiry
Create inquiry, Reservation status, Optional booking
Written by
Teodora Popadiyna
Updated over a week ago
Confirm or cancel optional reservations
Confirm optional booking, Cancel optional reservation, Manage optional bookings
Written by
Teodora Popadiyna
Updated over a week ago
Split a reservation
How to split a group booking, Splitting reservations
Written by
Teodora Popadiyna
Updated over a week ago
Resend an email
Resend confirmation e-mail, Send online check-in invite, Re-send confirmation, Send cancellation confirmation, Email wasn't sent
Written by
Teodora Popadiyna
Updated over a week ago
Add notes to a reservation
Reservation notes, Attach notes to reservation
Written by
Teodora Popadiyna
Updated over a week ago
Change the reservation details
Make changes to a reservation, Update reservation details, Modify a reservation
Written by
Teodora Popadiyna
Updated over a week ago
Change the price of a reservation
Modify price of a reservation, Change reservation price, Rate update
Written by
Teodora Popadiyna
Updated over a week ago
Add reservations to a group
How to add reservations to an existing group booking, Group reservations, Change group
Written by
Teodora Popadiyna
Updated over a week ago
Manage group reservations with a rooming list
Import rooming list, Upload rooming lists, Quick guest profile upload
Written by
Teodora Popadiyna
Updated over a week ago
Import future reservations
Import reservations
Written by
Teodora Popadiyna
Updated over a week ago
Manage your property's finances
Reconcile your general ledger
How to reconcile my accounting, Trial Balance
Written by
Teodora Popadiyna
Updated over a week ago
Set rate pricing
Rate management, Configure your rates, Base price
Written by
Teodora Popadiyna
Updated over a week ago
Change your default rate
Swap out default rate, Change default rate, Make a rate your default master rate
Written by
Teodora Popadiyna
Updated over a week ago
Override rate pricing
How to override rates on bookings, Change price of reservation, Reservation price
Written by
Teodora Popadiyna
Updated over a week ago
Manage spaces
Spaces without categories
Spaces without categories, Space categories, Room categories
Written by
Teodora Popadiyna
Updated over a week ago
Download the Commander housekeeping app
Mews housekeeping application, PMS mobile application, Manage housekeeping remotely, Task management tool
Written by
Teodora Popadiyna
Updated this week
Change a space's status
Update a room status, Update a bed status, Turning rooms to inspected, Cleaning rooms in Mews, Inspect room
Written by
Teodora Popadiyna
Updated this week
Assign spaces to housekeepers
Allocate housekeepers to spaces/rooms/beds, Daily housekeeping planning
Written by
Teodora Popadiyna
Updated over a week ago
Manage orders and tasks
View your orders
Process orders with Mews, Guest orders
Written by
Teodora Popadiyna
Updated over a week ago
Create and manage tasks
Create a task, Edit a task, Manage tasks, Assign a task
Written by
Teodora Popadiyna
Updated over a week ago
Process or cancel an order
How to cancel an order, How to process an order
Written by
Teodora Popadiyna
Updated over a week ago
Communicate with customer
Enable or disable QR code attachments in emails we send to guests
QR code, email
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Written by
Kyle Hardman
Updated over a week ago
Every email sent to guests from Mews
Emails sent to guests, Email communication, Customize emails, List of emails
Written by
Mews Team
Updated over a week ago
Configure email delivery settings
Setting up e-mails to your guests, Configure e-mail templates, Customize e-mail, Confirmation e-mail, Cancellation e-mail, email templates
Written by
Teodora Popadiyna
Updated over a week ago
Manually resend an email
E-mail communication with guests, Resend e-mail, Resend confirmations, Resend quotations, Email wasn't sent, Failed delivery
Written by
Teodora Popadiyna
Updated over a week ago
Customize your emails
QR code, Set up email template, Configure confirmation e-mail, Design your email templates, Placeholders
Written by
Teodora Popadiyna
Updated this week
Read and reply to messages
How to receive messages, Where to find messages, What are messages
Written by
Teodora Popadiyna
Updated this week