Using the Mews Property Management System

From managing reservations to settling bills—learn how to use Mews Operations!

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44 articles in this collection
Written by Teodora Popadiyna, Kyle Hardman, Mews Team and 1 other

Mews is slow, what can I do?

Why is Mews slow, Screens are loading slowly, How to check if something is wrong with Mews

Written by Teodora Popadiyna
Updated over a week ago

Off-boarding from Mews

termination of partnership, closure of hotel, contract termination, notice

Written by Mews Team
Updated over a week ago

PMS switch, what to do on go live day?

reservation import, room allocations, go live checklist

Written by Teodora Popadiyna
Updated over a week ago

Create customer & company profiles

Update or delete a customer profile

Updating guest profiles, Fields to complete on customer profiles, Customer profile internal settings, Deleting profile

Written by Teodora Popadiyna
Updated over a week ago

Create a customer profile

Create customer profile, Set up customer profile

Written by Teodora Popadiyna
Updated over a week ago

Scan an identity document

Use camera to scan passports, Scan ID cards, Identity documents

Written by Teodora Popadiyna
Updated over a week ago

Create a company profile

Setting up company profiles, Create a company profile in Mews

Written by Teodora Popadiyna
Updated over a week ago

View a customer's digital registration card

Online signed registration card, Capture signature from guests online in Mews Online Guest Services

Written by Teodora Popadiyna
Updated over a week ago

Create & manage reservations

Add products to a new reservation

Add products, product basket, product count

Written by Kyle Hardman
Updated over a week ago

Reinstate a canceled reservation

Reinstate, Uncancel, Undo cancellation, How to reinstate a booking, Change reservation status back

Written by Teodora Popadiyna
Updated over a week ago

Segment not assigned correctly

Reservations with wrong segments, Automatically set up segment allocation, Reservation segment,

Written by Teodora Popadiyna
Updated over a week ago

Create a reservation

How to create a reservation, Make a new booking

Written by Teodora Popadiyna
Updated over a week ago

Cancel a reservation

Cancel a reservation, Cancel a booking

Written by Teodora Popadiyna
Updated over a week ago

Check in a reservation

How to check in a reservation, Check in booking

Written by Teodora Popadiyna
Updated over a week ago

Confirm or cancel an inquiry

Create inquiry, Reservation status, Optional booking

Written by Teodora Popadiyna
Updated over a week ago

Confirm or cancel optional reservations

Confirm optional booking, Cancel optional reservation, Manage optional bookings

Written by Teodora Popadiyna
Updated over a week ago

Split a reservation

How to split a group booking, Splitting reservations

Written by Teodora Popadiyna
Updated over a week ago

Resend an email

Resend confirmation e-mail, Send online check-in invite, Re-send confirmation, Send cancellation confirmation, Email wasn't sent

Written by Teodora Popadiyna
Updated over a week ago

Add notes to a reservation

Reservation notes, Attach notes to reservation

Written by Teodora Popadiyna
Updated over a week ago

Change the reservation details

Make changes to a reservation, Update reservation details, Modify a reservation

Written by Teodora Popadiyna
Updated over a week ago

Change the price of a reservation

Modify price of a reservation, Change reservation price, Rate update

Written by Teodora Popadiyna
Updated over a week ago

Add reservations to a group

How to add reservations to an existing group booking, Group reservations, Change group

Written by Teodora Popadiyna
Updated over a week ago

Manage group reservations with a rooming list

Import rooming list, Upload rooming lists, Quick guest profile upload

Written by Teodora Popadiyna
Updated over a week ago

Import future reservations

Import reservations

Written by Teodora Popadiyna
Updated over a week ago

Move an in-house guest

Room move, Move a guest, Change rooms, split booking, Changing of space category

Written by Teodora Popadiyna
Updated over a week ago

I would like to split an invoice

Split bill, Separate bills, Separate invoices, Share bill

Written by Teodora Popadiyna
Updated over a week ago

Manage your property's finances

Reconcile your general ledger

How to reconcile my accounting, Trial Balance

Written by Teodora Popadiyna
Updated over a week ago

Set rate pricing

Rate management, Configure your rates, Base price

Written by Teodora Popadiyna
Updated over a week ago

Change your default rate

Swap out default rate, Change default rate, Make a rate your default master rate

Written by Teodora Popadiyna
Updated over a week ago

Override rate pricing

How to override rates on bookings, Change price of reservation, Reservation price

Written by Teodora Popadiyna
Updated over a week ago

Manage spaces

Spaces without categories

Spaces without categories, Space categories, Room categories

Written by Teodora Popadiyna
Updated over a week ago

Download the Mews Operations mobile app

Mews housekeeping application, PMS mobile application, Manage housekeeping remotely, Task management tool

Written by Teodora Popadiyna
Updated over a week ago

Change a space's status

Update a room status, Update a bed status, Turning rooms to inspected, Cleaning rooms in Mews, Inspect room

Written by Teodora Popadiyna
Updated over a week ago

Assign spaces to housekeepers

Allocate housekeepers to spaces/rooms/beds, Daily housekeeping planning

Written by Teodora Popadiyna
Updated over a week ago

Manage orders and tasks

View your orders

Process orders with Mews, Guest orders

Written by Teodora Popadiyna
Updated over a week ago

Create and manage tasks

Create a task, Edit a task, Manage tasks, Assign a task

Written by Teodora Popadiyna
Updated over a week ago

Process or cancel an order

How to cancel an order, How to process an order

Written by Teodora Popadiyna
Updated over a week ago

Communicate with customer

Using placeholders in guest emails

Email customization, Using placeholders, Guest emails

Written by Radhika Kode
Updated over a week ago

Enable or disable QR code attachments in emails we send to guests

Written by Kyle Hardman
Updated over a week ago

Every email sent to guests from Mews

Emails sent to guests, Email communication, Customize emails, List of emails, Before start, After end start,

Written by Mews Team
Updated over a week ago

Configure email delivery settings

Setting up e-mails to your guests, Configure e-mail templates, Customize e-mail, Confirmation e-mail, Cancellation e-mail, email templates

Written by Teodora Popadiyna
Updated over a week ago

Manually resend an email

E-mail communication with guests, Resend e-mail, Resend confirmations, Resend quotations, Email wasn't sent, Failed delivery

Written by Teodora Popadiyna
Updated over a week ago

Customize your emails

QR code, Set up email template, Configure confirmation e-mail, Design your email templates, Placeholders

Written by Teodora Popadiyna
Updated over a week ago

Read and reply to messages

How to receive messages, Where to find messages, What are messages

Written by Teodora Popadiyna
Updated over a week ago