Using the Mews Property Management System

Mews is slow, what can I do?

Why is Mews slow, Screens are loading slowly, How to check if something is wrong with Mews

Written by Teodora Popadiyna
Updated over a week ago

Update or delete a customer profile

Updating guest profiles, Fields to complete on customer profiles, Customer profile internal settings, Deleting profile

Written by Teodora Popadiyna
Updated over a week ago

Create a customer profile

Create customer profile, Set up customer profile

Written by Teodora Popadiyna
Updated over a week ago

Scan an identity document

Use camera to scan passports, Scan ID cards, Identity documents

Written by Teodora Popadiyna
Updated over a week ago

Create a company profile

Setting up company profiles, Create a company profile in Mews

Written by Teodora Popadiyna
Updated over a week ago

View a customer's digital registration card

Online signed registration card, Capture signature from guests online in Mews Navigator

Written by Teodora Popadiyna
Updated over a week ago

Add products to a new reservation

Add products, product basket, product count

K

Written by Katie Ormes
Updated over a week ago

Reinstate a canceled reservation

Reinstate, Uncancel, Undo cancellation, How to reinstate a booking, Change reservation status back

Written by Teodora Popadiyna
Updated over a week ago

Segment not assigned correctly

Reservations with wrong segments, Automatically set up segment allocation, Reservation segment,

Written by Teodora Popadiyna
Updated over a week ago

Create a reservation

How to create a reservation, Make a new booking

Written by Teodora Popadiyna
Updated over a week ago

Cancel a reservation

Cancel a reservation, Cancel a booking

Written by Teodora Popadiyna
Updated over a week ago

Check in a reservation

How to check in a reservation, Check in booking

Written by Teodora Popadiyna
Updated over a week ago

Confirm or cancel an inquiry

Create inquiry, Reservation status, Optional booking

Written by Teodora Popadiyna
Updated over a week ago

Confirm or cancel optional reservations

Confirm optional booking, Cancel optional reservation, Manage optional bookings

Written by Teodora Popadiyna
Updated over a week ago

Split a reservation

How to split a group booking, Splitting reservations

Written by Teodora Popadiyna
Updated over a week ago

Resend an email

Resend confirmation e-mail, Send online check-in invite, Re-send confirmation, Send cancellation confirmation, Email wasn't sent

Written by Teodora Popadiyna
Updated over a week ago

Add notes to a reservation

Reservation notes, Attach notes to reservation

Written by Teodora Popadiyna
Updated over a week ago

Change the reservation details

Make changes to a reservation, Update reservation details, Modify a reservation

Written by Teodora Popadiyna
Updated over a week ago

Change the price of a reservation

Modify price of a reservation, Change reservation price, Rate update

Written by Teodora Popadiyna
Updated over a week ago

Add reservations to a group

How to add reservations to an existing group booking, Group reservations, Change group

Written by Teodora Popadiyna
Updated over a week ago

Manage group reservations with a rooming list

Import rooming list, Upload rooming lists, Quick guest profile upload

Written by Teodora Popadiyna
Updated over a week ago

Import future reservations

Import reservations

Written by Teodora Popadiyna
Updated over a week ago

Reconcile your general ledger

How to reconcile my accounting, Trial Balance

Written by Teodora Popadiyna
Updated over a week ago

Set rate pricing

Rate management, Configure your rates, Base price

Written by Teodora Popadiyna
Updated over a week ago

Change your default rate

Swap out default rate, Change default rate, Make a rate your default master rate

Written by Teodora Popadiyna
Updated over a week ago

Override rate pricing

How to override rates on bookings, Change price of reservation, Reservation price

Written by Teodora Popadiyna
Updated over a week ago

Spaces without categories

Spaces without categories, Space categories, Room categories

Written by Teodora Popadiyna
Updated over a week ago

Download the Commander housekeeping app

Mews housekeeping application, PMS mobile application, Manage housekeeping remotely, Task management tool

Written by Teodora Popadiyna
Updated over a week ago

Change a space's status

Update a room status, Update a bed status, Turning rooms to inspected, Cleaning rooms in Mews, Inspect room

Written by Teodora Popadiyna
Updated over a week ago

Assign spaces to housekeepers

Allocate housekeepers to spaces/rooms/beds, Daily housekeeping planning

Written by Teodora Popadiyna
Updated over a week ago

View your orders

Process orders with Mews, Guest orders

Written by Teodora Popadiyna
Updated over a week ago

Create and manage tasks

Create a task, Edit a task, Manage tasks, Assign a task

Written by Teodora Popadiyna
Updated over a week ago

Process or cancel an order

How to cancel an order, How to process an order

Written by Teodora Popadiyna
Updated over a week ago

Every email sent to guests from Mews

Emails sent to guests, Email communication, Customize emails, List of emails

Written by Mews Team
Updated over a week ago

Configure email delivery settings

Setting up e-mails to your guests, Configure e-mail templates, Customize e-mail, Confirmation e-mail, Cancellation e-mail, email templates

Written by Teodora Popadiyna
Updated over a week ago

Manually resend an email

E-mail communication with guests, Resend e-mail, Resend confirmations, Resend quotations, Email wasn't sent, Failed delivery

Written by Teodora Popadiyna
Updated over a week ago

Read and reply to messages

How to receive messages, Where to find messages, What are messages

Written by Teodora Popadiyna
Updated over a week ago

Customize your emails

QR code, Set up email template, Configure confirmation e-mail, Design your email templates, Placeholders

Written by Teodora Popadiyna
Updated over a week ago