Frequently Asked Questions

We offer solutions to the most commonly asked questions by our customers.

Teodora Popadiyna avatar Olga Britt avatar Wendy Batkova avatar +24
326 articles in this collection
Written by Teodora Popadiyna, Olga Britt, Wendy Batkova and 24 others

What are the dimensions of the equipment for V400m and V400c?

Mews Terminal, V400m, V400c, Technical Equipment, Kiosk terminal, Wireless terminal, Dimension, Mews Kiosk
Alexey Molyakov avatar
Written by Alexey Molyakov
Updated this week

How can we set up a rate hidden from guests, and only visible to property staff?

Set up a hidden rate, Hidden rate, Create hidden rate, Create rate only visible for staff
Maciej Ćwiąkała avatar
Written by Maciej Ćwiąkała
Updated over a week ago

How can I check my Mews Terminal's connection?

MEWS Terminals, V400m, V400c, Diagnostic, Terminal test, Terminal connection, Terminal troubleshooting
Alexey Molyakov avatar
Written by Alexey Molyakov
Updated over a week ago

Are Mews Terminals able to take a digital signature?

MEWS Terminals, Signature, Digital signature, V400m, V400c, Terminal display, Touch screen
Alexey Molyakov avatar
Written by Alexey Molyakov
Updated over a week ago

Can I test Online Guest Services?

Online Guest Services, Demo, Demo testing, Test Online Guest Services, Guest Journey, Online Guest Services profile
Anastasia Lebedeva avatar
Written by Anastasia Lebedeva
Updated this week

How can I request a mistranslation or otherwise incorrect text to be fixed in Mews?

Incorrect translation, Fix section phrasing, Change message wording
Maciej Ćwiąkała avatar
Written by Maciej Ćwiąkała
Updated over a week ago

Why do I have a prompt before printing shopper receipts on Mews Terminals?

MEWS Terminals, Receipt, Printing a receipt, V400m, V400c
Alexey Molyakov avatar
Written by Alexey Molyakov
Updated over a week ago

Why is it not possible to customize or add fields displayed to guests in the Booking Engine?

Customize distributor fields, customize booking engine fields, customize fields, add more fields
Maciej Ćwiąkała avatar
Written by Maciej Ćwiąkała
Updated over a week ago

How to confirm optional booking in Online Guest Services?

Confirm optional booking, Cancel optional reservation, Manage optional bookings, Online Guest Services
Danish Ansari avatar
Written by Danish Ansari
Updated this week

Clyo POS mapping

POS integration, Clyo, POS mapping, Point of Sale, Integrations, Marketplace
Lida Semak avatar
Written by Lida Semak
Updated over a week ago

Why are manually created reservations not following the automatic settlement rule?

Automatic settlement, Reservations, Manual reservations, Credit cards, Reservations not charged automatically.
Sofiya Mkhitaryan avatar
Written by Sofiya Mkhitaryan
Updated over a week ago

How do I manage my cookie settings?

Cookies, Help center, Chatbot, Support, Cookie permissions, Cookie settings
Product managers avatar
Written by Product managers
Updated over a week ago

Why do my payouts take so long to reach me?

Payouts, Mews Payments, Mews Payments balance, Settlement, Delay, Charges
Kirill Rukavitcyn avatar
Written by Kirill Rukavitcyn
Updated this week

Why is this cancelled Channel Manager booking not reflected in Mews?

Channel Manager, Reservations, Cancelled reservations, Imported reservations
Sofiya Mkhitaryan avatar
Written by Sofiya Mkhitaryan
Updated over a week ago

How do I add my brand logo on Mews terminals?

Upload logo, Brand logo, Add logo, Mews Terminals
Alexey Molyakov avatar
Written by Alexey Molyakov
Updated over a week ago

How are email languages determined?

Emails, Languages, Email languages, Default language
Sofiya Mkhitaryan avatar
Written by Sofiya Mkhitaryan
Updated over a week ago

Why is the guest's credit card disabled?

Disabled card, Credit card disabled, Debit card disabled, Guest's cc disabled.
Maciej Ćwiąkała avatar
Written by Maciej Ćwiąkała
Updated over a week ago

How restrictions work

Restrictions, Set up restrictions
Ryne Parsons avatar
Written by Ryne Parsons
Updated over a week ago
Settings

How do I add a picture to the profile?

Photo profile, User photo, User picture, Guest profile picture, Upload a photo
Anastasia Lebedeva avatar
Written by Anastasia Lebedeva
Updated this week

Why can't I see my email template?

Email template, Missing template, Translations, Different email, Default confirmation email
Olga Britt avatar
Written by Olga Britt
Updated over a week ago

Legal Environment Requirements - United Kingdom

VAT levels, City Tax, Fiscalisation and reporting requirements in UK
Barkha Merchant avatar
Written by Barkha Merchant
Updated over a week ago

Can my DPO receive the data deletion requests from guests?

Data deletion request, DPO, Data protection officer, Data request, Shared data, Profile deletion, Data deletion email, Delete data
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated this week

How to create products with overridable price?

Product prices, Free service, Change price of service, Flexible price
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

We have a two-night restriction over the weekend; how can we sell just one room for one night?

Restrictions, Rate management, Exceptions, Remove restriction, Bypass restriction, Change restriction, Override restriction
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

Legal Environment Requirements – New Zealand

New Zealand, NZ, Legal requirements, Legal environment
Natalie Fisher avatar
Written by Natalie Fisher
Updated over a week ago

When setting up travel agency contracts, if the travel agency charges VAT do I add that to the commission rate?

Travel Agency Contracts, VAT on Commission, Travel Agency Commission
Sarah Torrington avatar
Written by Sarah Torrington
Updated over a week ago

How to handle City tax changes?

City tax change, City tax update, Tourist tax change, Tourist tax update, Resort fee change, Resort fee update
Anastasia Lebedeva avatar
Written by Anastasia Lebedeva
Updated over a week ago

Legal Environment Requirements - Austria

VAT levels, City Tax, Fiscalisation and reporting requirements in AT
Stefanie avatar
Written by Stefanie
Updated over a week ago

Employee privileges recommendation

Privileges recommendation, Privileges by department, Employee's rights, Can't see Timeline, Can't see Reports, Can't see Reservations
Ryne Parsons avatar
Written by Ryne Parsons
Updated over a week ago

My prices are different or the adjustment to the base price is not calculated properly?

Wrong price, Base rate, Price adjustment, Price difference, Adjustment doesn't add up, Wrong calculation, Difference in price
Victoria Fabetti avatar
Written by Victoria Fabetti
Updated this week

Legal Environment Requirements — Germany

VAT levels, City tax, Fiscalization and reporting requirements in DE
Stefanie avatar
Written by Stefanie
Updated over a week ago

Do Out of Order (OOO) rooms impact availability?

Out of order, OOO, Availability impact, Impact on availability, Blocked rooms
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

Setting up multiple restrictions for one rate

Channel Manager restrictions, Multiple restrictions, Exception types, Overlapping restrictions
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

What will happen if I delete a rate?

Rates, Delete rates, Mews Operations, Channel manager
Sofiya Mkhitaryan avatar
Written by Sofiya Mkhitaryan
Updated this week

How to create a Corporate rate?

Corporate rate, Discount rate, Promotional rate
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

How to separate spaces with multiple owners

This guide outlines how to separate different spaces in Mews reports, commonly used when a property has spaces owned by different owners.
CustomerSuccessExecutive avatar
Written by CustomerSuccessExecutive
Updated over a week ago

How to connect Mews Booking Engine with your property’s website?

Connect Mews Distributor, Distributor widget, Integrate booking engine, Plugin the booking engine, Booking engine, Mews Distributor
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

How to map your space categories in Mews booking engine?

Space category mapping for Mews Distributor, Add rooms to the booking engine, Map room inventory, Booking engine, Room category
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated this week

How to change the e-mail address on my account?

Change e-mail, Replace e-mail to my account, I want to change email address in Mews
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

Extending Operational & Accounting Editable History Window

Operational editable history window, Accounting editable history window, OEHW, AEHW
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

How to customize my registration card?

Registration card, Customization
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

Add or delete spaces to or from your setup

Change room setup, Add spaces, Change room category, Delete space category
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

Legal Environment Requirements — Australia

Legal environment, Australia, Legal requirements
Natalie Fisher avatar
Written by Natalie Fisher
Updated over a week ago

How to Merge Company Profiles?

Company profiles, Merge profiles
Sofiya Mkhitaryan avatar
Written by Sofiya Mkhitaryan
Updated over a week ago

Send limited availability to the various channels

Send availability, Send limited rooms, Sell limit
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

Reservations with 0% VAT

VAT except, Vat 0%
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated this week

How to change the language on my account

language setup, account language, Mews account
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

Day closure in Mews

Night audit, End of day, Day closing
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

Add custom links to your emails

Customization, HTML, Email links
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated this week

How can I delete an employee profile?

Delete employee, Inferior employee, Superior employee, Delete user
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated this week

New employee didn't receive a welcome email or resetting password

Reset Password, New employee, Cannot log in, No welcome email, Demo log in, Demo environment, Live environment, Log in, Password, Access
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

Legal Environment Requirements – Portugal

Portugal, Legal Environment, Legal Requirements
CustomerSuccessExecutive avatar
Written by CustomerSuccessExecutive
Updated over a week ago

Legal Environment Requirements — USA

Legal requirements, USA, Legal environment
CustomerSuccessExecutive avatar
Written by CustomerSuccessExecutive
Updated over a week ago

Legal environment requirements – Sweden

Legal requirements, Legal environment, Sweden
CustomerSuccessExecutive avatar
Written by CustomerSuccessExecutive
Updated over a week ago

How to change the cleaning period?

Housekeeping time, Cleaning reminder, Linen change, Clean rooms period, Cleaning period, Cleaning interval
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

Where can I set the max occupancy?

Extra capacity, Maximum occupancy, Allowed amount of people, Maximum space capacity, Space capacity, Occupancy, Single use
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated this week

Changing a base rate

Rate set up, Updating a base rate, Edit base rate
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated this week

If I close the rates in the Channel manager, they automatically reopen. Why?

Close rates, Channel manager reopens rates, Rates automatically opened, Restrictions, Channel manager closure, Stop sales, Stop sell
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

How to reorder products?

Change order, Reorder products, Products, Items, Change order of items
Wendy Batkova avatar
Written by Wendy Batkova
Updated this week

How to set up a Parent room?

Parent room, Dorm, Bed, Executive suite, Adjacent room, Connecting room, Dependent room, Ghost room.
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

How to change my notifications?

Emails, Email notifications, Responsible employee, Turn off notifications, Notifications
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated this week

Change the charging option of products

Product charging, Product set up, Cannot change pricing of products
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

Preview mail template

Preview, Review, Mail, Email, Check, See, Template, Confirmation email, Test, View, Personalized emails, HTML
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

Bill products and nights as a package

Package rate, Listed products, Bill details
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

How to change my own account's information?

Profile details, Change profile email, Change account email, Change, Password, My profile information
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated this week

How do I close all my availability?

Close Availability, Restriction, Availability Adjustment, Close rooms, Stop sales, Stop selling, Stop availability, Close sales
M
Written by Michael Diaz
Updated this week

Travel agency commission

TA commissions, Travel agency set up, Commission calculation
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

How do rates in rate groups display in the Mews booking engine?

Booking engine Rates / Rate groups, Crossed out rate, Strikethrough, Rate ordering in booking engine, Booking button, Rate not visible,
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

Legal Environment Requirements – Spain

VAT, City Tax, SII (Fiscalization requirements for Spain & Basque Country), INE and Police Report, Spain
Albert Arranz avatar
Written by Albert Arranz
Updated over a week ago

How can I switch off Messaging in Mews?

Messages, Chat, Guest messaging, Send messages, Disable messages
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated this week

Why is the system automatically posting a service in addition to the products?

Service charged, Service posted, Additional service, Additional product, Service fee, Automatic charge, Automatic posting
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

How do I set up check-in and check-out time?

Arrival time and departure time setup (check-in time - check-out time)
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

How do I set up Promotion: Stay 3 nights > pay 2

Rates, Promotions, 3=2, 4=3, 2=1
Sofiya Mkhitaryan avatar
Written by Sofiya Mkhitaryan
Updated over a week ago

How can I block a room?

Block space/room, Restriction, Stop sell
Anastasia Lebedeva avatar
Written by Anastasia Lebedeva
Updated over a week ago
Accounting & Payments

Chargeback reasons

Dispute, Automatic refund, Fraudulent, Evidence, Transaction, Reason codes, Stolen card, Chargebacks
Wendy Batkova avatar
Written by Wendy Batkova
Updated over a week ago

Why was not the tag "To be resolved " triggered in the Accounting ledger?

To be resolved, Accounting Ledger, Future charges, Past charges, Missing payment, Not yet paid bill / invoice
Sofiya Mkhitaryan avatar
Written by Sofiya Mkhitaryan
Updated over a week ago

Why did we receive an Automatic settlement error email?

Stay settings, Automatic settlement, Mews Payments, Not settled transaction, Payment request
Olga Britt avatar
Written by Olga Britt
Updated this week

How to close a chargeback after it's won or lost?

Close chargeback, Won chargeback, Lost chargeback, Close disputed payment, Chargeback process
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

Why is there a small discrepancy in the VAT calculation for packages?

VAT calculation, NET calculation, VAT for packages, Discrepancies in tax calculation, Wrong / Incorrect calculation
Anastasia Lebedeva avatar
Written by Anastasia Lebedeva
Updated over a week ago

What is the difference between Outlet revenue and Mews revenue?

POS, Point of sale, Marketplace, Integrations, Food & beverage, F&B, Revenue from POS, POS revenue
Lida Semak avatar
Written by Lida Semak
Updated this week

How to create a pre-authorization with Mews Terminals?

Pre-authorization, Mews pre-authorization
Alexey Molyakov avatar
Written by Alexey Molyakov
Updated this week

How to deal with a payment that has an identifier and status missing?

Payment status, Payment identifier, Credit card payment, Was the guest charged?, Terminal payment, Processed, Charged
Anastasia Lebedeva avatar
Written by Anastasia Lebedeva
Updated this week

Chargeback FAQs

Chargeback, Disputed payment, Refunded chargeback, Questions about chargebacks, Payment claim, Disputed transaction, Customer claim
Mews Team avatar
Written by Mews Team
Updated this week

How to respond to a chargeback?

Chargeback received, Defending chargebacks, Evidence for payment, Disputed payment, How to win a chargeback
Olga Britt avatar
Written by Olga Britt
Updated this week

What does this payment status mean?

Status of Payment, Verifying, Charged, Settled, Stripe, Adyen, Mews Payments, Failed, Payment report, PSD2
Sarah Torrington avatar
Written by Sarah Torrington
Updated this week

How to make profiles invoiceable by default?

Invoiceable profile, Invoiceable company, Invoiceable guest, Issue invoices, Profile options for invoices, Invoicing, Default invoicing
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

Why was a chargeback claimed for a preauthorization?

Pre-authorization, Preauthorization, Chargeback, Chargeback reversal
Maciej Ćwiąkała avatar
Written by Maciej Ćwiąkała
Updated over a week ago

Why guests receive an email asking them to fill in their credit card details?

Credit card details email, Automatic settlement failure email, Asking for card details, Card already attached in the profile, Credit card
Victoria Fabetti avatar
Written by Victoria Fabetti
Updated this week

How to download all bills and invoices?

Bills, Invoices, Download bills, Download invoices, Bulk download of bills and invoices, Financial audit, PDF bills, PDF invoices
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

Group billing - How to handle account bills?

Billing, Future bills, Paymaster account, Paymaster
Knowledge Management avatar
Written by Knowledge Management
Updated over a week ago

Why can't I make refunds?

Disabled refunds, Negative Mews Payments balance, Mews Payments balance top up, Refunds not possible, Refund can't be issued, Low balance
Anastasia Lebedeva avatar
Written by Anastasia Lebedeva
Updated this week

How do I use my Mews terminal?

V400m, V400c, Admin menu, Terminal menu, Turn on/off, View and reset totals, Print and reset totals, Duplicate, Reprint transaction receipt
Anastasia Lebedeva avatar
Written by Anastasia Lebedeva
Updated over a week ago

How to Match Adyen Payout in Payment Report and Mews Payments Balance

Payout amount, Reports, Match payout, Not matching payout, Finances, Settlements, Bank account
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated this week

Group billing: How to handle groups?

Groups, Billing, Paymaster, Invoices
Knowledge Management avatar
Written by Knowledge Management
Updated over a week ago

Group billing - How to handle payments?

Payments, Group billing, Rebate, Partial payment, Terminal payments
Knowledge Management avatar
Written by Knowledge Management
Updated over a week ago

Why is this payment pending after I canceled it on the terminal?

Mews terminal payment, Cancel a payment, Cancel terminal payment, Return money, Pending terminal payment, Undo terminal payment
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

Why do I have a negative Mews Payments balance?

Mews Payments, Negative balance, Invoices, Mews Payments balance, Platform fees, Top up, Payment request
Sofiya Mkhitaryan avatar
Written by Sofiya Mkhitaryan
Updated this week

How to change my bank account for merchant payouts?

Bank details, Change bank details, Change bank account, Change IBAN, Payouts account, Mews Payments bank account, Mews Payments payout
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated this week

Group billing - How to handle unassigned items?

Group billing, Unassigned items, Unpaid items, Deposits
Knowledge Management avatar
Written by Knowledge Management
Updated over a week ago

Washington, D.C. Taxation

Product managers avatar
Written by Product managers
Updated over a week ago

Wyoming Taxation

Product managers avatar
Written by Product managers
Updated over a week ago

Wisconsin Taxation

Product managers avatar
Written by Product managers
Updated over a week ago

South Carolina Taxation

Product managers avatar
Written by Product managers
Updated over a week ago

Group billing: How to move bill items?

Move items, Group billing, Paymaster, Company bill
Knowledge Management avatar
Written by Knowledge Management
Updated over a week ago

How to find Bills and Invoices assigned to a company?

Bills and invoices, Company bills and invoices, Company bills report
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

Where can I set the e-mail for chargeback notifications?

Chargeback notification, chargeback e-mail
Victoria Fabetti avatar
Written by Victoria Fabetti
Updated over a week ago

Chargeback received after a refund due to Covid-19

Covid refund, Covid chargeback, Disputed charge after refund, Chargeback of refund
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated this week

Resolve rebated items from cancelled bookings

Billing cancellation, Billing issue, Cancellation rebate
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

Automatic deposit settlement

Automatic deposit settlement, deposit settlement, automate deposit settlement
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated this week

Why is a credit card transaction declined/failed?

Credit card transaction, Declined transaction, Failed credit card payment, Declined credit card payment
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

Mews Payments overview

What is Mews Payments and how it works, benefits of Mews Payments, how to use Mews Payments, PCI, Payment automation
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated this week

How to do a partial refund via Mews Payments?

Partial refund, Payment refund, Mews Payments, Discount, Rebate
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated this week

How to deal with Cancellations fee

Deal with cancellation fees, Waive cancellation fees, Delete reservation, Apply cancellation fees, Cancelled reservation
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

How to set up my Accounting Categories of Stay services?

Set up accounting categories, Accounting categories fields, Accounting setup
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

How to handle refunds in Mews?

Payments, Refunds, How the payment was charged, How to handle cash, terminal, and merchant refunds, How to close a bill with a refund
Anastasia Lebedeva avatar
Written by Anastasia Lebedeva
Updated this week

Add other external payment options

Cheque payment, Voucher payments, Barter, Other payment methods
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

How do I create and manage invoices with a paymaster?

Create and manage invoices with paymaster, External guests charges
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

How to refund a credit card Terminal payment?

Terminal payment, Terminal refund, Credit card refund
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

Why does payment in Mews appear as pending, what should we do?

Pending payment, payment attempts
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated this week

Close a bill with an unexpected night rebate

Unexpected night rebate, Night refund, Give money back, Credit guest
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

How to track prepayments and deposits via the accounting ledger?

Accounting ledger, Deposit ledger, Prepayments, Deposits, Open bills, Track payments, Prepaid reservations, Prepaid bills, Prepaid stays
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated this week

How can I modify an issued invoice?

Issued invoice, Change closed invoice, Incorrect invoice, Rebate invoice, Receivable tracking
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

How to send an issued invoice to a different email than the guest email?

Invoice, Issued invoice, Emailing bills and invoices, Invoice PDF
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

How to refund a credit card payment via Mews Payments

Refund, Mews Payments refund, Mews Payments payment
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated this week

How to set up an automatic settlement for Virtual Credit Cards

Automatic settlement, Virtual credit cards, Settlement, Automatic payments, Charge VCC on arrival, Charging on check in date
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

How does the Guest information affect the Bill information

Produce bill, Produce invoice, Issue bill, Invoice information
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated this week

How to refund a Cash payment?

How to post the Cash refund?
Anastasia Lebedeva avatar
Written by Anastasia Lebedeva
Updated over a week ago

Accounting Ledger – Deposits

Deposits, Accounting ledger, Balance
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

PSD2 and 3DS FAQ

PSD2, 3DS, Payment authentication
K
Written by Katie Ormes
Updated over a week ago
Front Office

How to handle bed linen changes?

Housekeeping interval, Space status Dirty, Room cleaning, HSK
Anastasia Lebedeva avatar
Written by Anastasia Lebedeva
Updated over a week ago

How can I calculate how many check-ins / check-outs there were in my property in a given month?

Reservations overview, Daily arrival booking overview, Daily departure overview, Guest arrivals departures, Total Check ins / Check outs,
Danish Ansari avatar
Written by Danish Ansari
Updated over a week ago

Operations checklist

Shift handover, Front office, Checklist, Shift planning, Food and beverage, Housekeeping, Daily checklist
Knowledge Management avatar
Written by Knowledge Management
Updated over a week ago

Online Check-out Guest’s Journey

Guests journey, Online check-out,
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated this week

Deleting OOO blocks in the past

Out of order, delete ooo, modify ooo
Victoria Fabetti avatar
Written by Victoria Fabetti
Updated over a week ago

How do I use the Mews Operations App?

Mews Operations app overview, Housekeeping app
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated this week

Introduction to Mews Kiosks

Introduction to Mews Operator, Information Mews Operator, Information on kiosk, Kiosk introduction, What is the kiosk, Kiosk
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

How to upgrade and downgrade a reservation

Upgrade and downgrade a reservation through the Reservations module or the Timeline
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

Check out a reservation

Check out a reservation in Mews Operations, Proceed with check-out, Check-out video
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated this week

How do I cancel a checked-in reservation?

Undo check-in, Cancel checked-in, Cannot cancel reservation, Editable History Window error
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated this week

Manage multiple properties

Manage properties, Multiple properties, Multiple hotels
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated this week

Manage gift vouchers

Gift vouchers, Gift package, Gift certificate, Covid-19, Guest credit
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

House use, Out of Service and Out of Order

Staff room, Out-of-service, Out-of-order, OOS, OOO
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

Go-live tasks for properties changing PMS

Tasks to be done on Go-live, Changing PMS
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

Go-live tasks for new properties

Go live tasks in Mews Operations, New property tasks
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated this week

Customer module overview

Customer module, Guests details, Guests information, Customer information
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated this week

Add Lost and Found

Forgotten items, Lost property, Forgot in the room
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

Printer printing double

Printer, Printing, Printed, Twice, Multiple, Mews printer, Double, Documents, Files,
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated this week

Room categories ordering

Inventory levels, Priority assignment, Upgrade, Downgrade
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

How to blacklist a customer?

Blacklist, Black list, Block customers, Prevent guests from booking
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated this week

Overbookings — how to find & solve them

Can't find overbooking on Timeline, Room type overbooking, Find overbooking, Auto-replenishment, Fully booked, Entire line is red/pink
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

Can't check-in/out a reservation

Not able to check-in/out, Check-in error, Cannot complete check-out, Cannot check-in reservation because assigned space is blocked.
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

How do I close a bill above 400 EUR for Spanish customers?

Invalid tax identifier, Can't close a bill, NIF, 400 euro, Spanish bills, Spanish fiscal registry
Victoria Fabetti avatar
Written by Victoria Fabetti
Updated this week

The registration card is blank

Registration card empty
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated this week
Reservations

What does the "Reservation was already canceled" email mean?

Canceled reservation mail, Reservation canceled in Mews, Channel Manager cancellation, Cancellation email, Channel Manager email
Victoria Fabetti avatar
Written by Victoria Fabetti
Updated this week

Why I can't create new reservations after a certain time of the day?

Can't create new reservation, Not possible to make new reservation, Cannot create a booking, Cannot book after ... o'clock, Same day booking
Victoria Fabetti avatar
Written by Victoria Fabetti
Updated this week

Gift vouchers

Gift certificate, Gift Vouchers
Andrea Djurevska avatar
Written by Andrea Djurevska
Updated over a week ago

Notification for confirmed bookings

Confirmed booking, Notifications, Optional confirmed bookings, Optional reservations, Online Guest Services confirmation
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated this week

Search for specific reservations

Search for No-show, No-show list, Filter reservations, Reservations report
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated this week

How can I access a report summarizing all past and future reservations for a particular company?

Past and future reservations, Reservation report, Company reservations, Top producers, Production report, Company production
Sarah Torrington avatar
Written by Sarah Torrington
Updated over a week ago

Add a companion to the reservation

Guest information missing, Different name in reservation, Missing companion, Guest in house report not complete, Create companion
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

Availability doesn't match in Mews and in the channel manager

Discrepancy, Availability, Channel manager, Not updated, Wrong availability
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

We had a booking which was made for a room type, but then another room type was allocated, how?

This is an additional article just to make it as a draft
Sarah Torrington avatar
Written by Sarah Torrington
Updated over a week ago

How can I check the average number of guests per room in MEWS?

Average number of guest per room, Statistics, Number of guests,
Maciej Ćwiąkała avatar
Written by Maciej Ćwiąkała
Updated over a week ago

Why am I overbooked?

Reasons for overbooking, Overbooked, Booking.com overbooking, Red line
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

Rates don't match in Mews and in the channel manager

Discrepancy, Rates, Channel manager, Not updated, Wrong rate
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated this week

How to find the overbooking?

Overbooking, Find overbooking, Search for overbooking, Red line, Entire line is red/pink
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

If a guest leaves the hotel earlier, how can we do the check-out one or more days before?

How to handle early departure, unscheduled check-out, early checkout
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

How to create multiple reservations

Create multiple reservations at the same time, Group booking
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated this week

Reservations module overview

Reservation details, Change reservation
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

Why am I not receiving bookings from the Channel Manager in Mews?

Reservations not downloaded, Channel manager bookings, Not receiving reservations, Reservations not delivered, Can't see reservation in Mews
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

Reinstate a confirmed optional booking

Optional booking, Confirmed status, Optional status, Inquiry booking, Reinstate inquiry
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated this week

Link products to vouchers

Packages, Link products, Booking engine, Private rate, Private package
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

How do no-shows work?

No show, No-show, Non-arrival, Late cancellation
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

Can I distinguish Expedia Collect from Hotel Collect bookings if I use SiteMinder?

Expedia Collect, Hotel Collect, Expedia, Siteminder, Expedia via Siteminder, Distinguish Expedia reservations
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

I have received a reservation under the wrong space category type

Channel manager booking, Wrong room category, Allocation problem, Wrongly assigned room, Wrong room type, Assigned room, Wrong allocation
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

Can I create or modify a reservation for a date in the past?

Create past reservation, Modify reservation in the past, Create past booking, Create booking in the past, Reservation/booking with past date
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

Is it possible to cancel credit card payments?

Credit card payments, Cancel payment, Refund payment, Credit card refund
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated this week

(Un)merge Groups

Merging groups, Adding reservations to your group bookings, Separate group
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

How do I extend a reservation?

Extend reservation, Change reservation, Change date of reservation, Change departure date, Change arrival date, Extend stay
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

"Keep old price" option not working

Change rate, Keep old rate, Keep price, Don't change price, Change price, Price changed, Change number of people and keep price
Mews Team avatar
Written by Mews Team
Updated over a week ago

How to cancel Stay Products?

Stay product cancellation, Remove from bill, Cancel product,
Anastasia Lebedeva avatar
Written by Anastasia Lebedeva
Updated over a week ago
Integrations

Booking.com FAQs

Ksenia Galtsova avatar
Written by Ksenia Galtsova
Updated over a week ago

Aloha POS mapping

Point of Sale, POS, Mapping, Integrations, Marketplace
Lida Semak avatar
Written by Lida Semak
Updated over a week ago

Why the rate is unsynchronized?

Channel manager, Unsynchronized, Broken connection, Channel connection not working
Anastasia Lebedeva avatar
Written by Anastasia Lebedeva
Updated over a week ago

Is it possible to change the length of the Channel manager's update interval?

Update interval length, Channel manager update interval, Shorten interval update length, Extend interval update length, Change interval
Anastasia Lebedeva avatar
Written by Anastasia Lebedeva
Updated over a week ago

Channel managers and their channels

Looking for a specific OTA, GDS, etc. to connect? Check this article to find out what connections Mews Channel manager partners offer.
Ksenia Galtsova avatar
Written by Ksenia Galtsova
Updated over a week ago

Lightspeed K-series mapping

POS, Point of sale, Marketplace, Integrations, Mapping, Former Ikentoo
Lida Semak avatar
Written by Lida Semak
Updated this week

How to set up connecting rooms and map them with the Channel Manager?

Parent rooms, CHM mapping.
Anastasia Lebedeva avatar
Written by Anastasia Lebedeva
Updated over a week ago

Top housekeeping integrations

Housekeeping, Marketplace, Integrations, Room cleaning application
Lida Semak avatar
Written by Lida Semak
Updated over a week ago

Top Event management integrations

Event management, Marketplace, Conference facilities, Banqueting facilities, C&B integrations, Event planning, Conference management
Lida Semak avatar
Written by Lida Semak
Updated over a week ago

How to share Client and Access Token?

Marketplace, Integrations, Client & Access Token
Lida Semak avatar
Written by Lida Semak
Updated this week

How can I find a booking's Transaction ID?

Booking transaction ID, Reservation transaction ID, Google tag manager, GTM, Google analytics
Maciej Ćwiąkała avatar
Written by Maciej Ćwiąkała
Updated over a week ago

My integration is not working

Mews Marketplace, Integrations, Troubleshooting, Fiscal integration, Key cutter, Police integration, Omniboost
Lida Semak avatar
Written by Lida Semak
Updated this week

Switching from old Cubilis to new

In this article you can find an easy guide on how to update your Cubilis
Olga Britt avatar
Written by Olga Britt
Updated over a week ago

Why isn't the printer printing?

Printer, Integrations, Printer troubleshooting, Printer not working, Printer not printing, Can't print, Doesn't print
Lida Semak avatar
Written by Lida Semak
Updated this week

Why set up Booking.com direct, rather than via Channel Manager

Benefits of Booking.com direct,
Olga Britt avatar
Written by Olga Britt
Updated this week

Webcam troubleshooting

In this article, we are explaining how to resolve error while connecting webcam to Mews Identity Scanner, Passport scanner,
Mews Team avatar
Written by Mews Team
Updated over a week ago

Sending channel manager updates for more than 365 days?

Channel manager, Upload availability, Upload restrictions, Upload rates, Upload interval, More than 365 days, maximum interval of update
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

Can I manage restrictions directly in the Channel manager?

Restrictions, Manage restrictions, Channel manager
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated this week

Top Integrated CRM and Email solutions

CRM, Customer Relations, Emails, Reputation management
Lida Semak avatar
Written by Lida Semak
Updated over a week ago

How to request a new feature from an integration partner?

Integration partner, Marketplace, Feature request, Marketplace feature request, Integration feature request, New feature, Missing feature
Lida Semak avatar
Written by Lida Semak
Updated over a week ago

Top integrated channel managers

Best channel managers, Top channel managers, Which channel manager should I use, I want to find a channel manager, Channel manager
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated this week

How can I connect my accounting integration?

Accounting setup, Requirements for accounting software, Accounting software, Connect accounting integration, Accounting integration
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated this week

Point of Sale FAQ

Point of sale, POS, Marketplace, Integrations, Food & beverage, F&B, Accounting category, Incorrect TAX/VAT, Products, Items, Services, FAQ
Lida Semak avatar
Written by Lida Semak
Updated over a week ago

How to find Product ID/Service ID/Accounting Category ID in Mews?

Product ID, Accounting category ID, Service ID, ID number, Identification number, Find ID, POS ID
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

Channel Manager - How to block a room

Availability, channel manager, inventory updates, space block, restrictions, occupancy, OOO block, out of order block
Aylin Klinge avatar
Written by Aylin Klinge
Updated over a week ago

Legal environment integrations - InvoiceXpress

Legal environment, integrations, InvoiceXpress, Portuguese LE, Invoicing integrations
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated this week

Accounting integrations — Yuki

Accounting integrations, Yuki, Finance, Accounting
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

Accounting integrations — Xero

Accounting integrations, Xero, Finance
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

Accounting integrations — Visma

Accounting integrations, Visma, Finance
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

Accounting integrations — Unit4

Accounting integrations, Unit4, Finance
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

Channel manager reservation received with unknown code

Channel manager mapping, reservations, rates, space categories, email, error, unknown code, channel manager
Aylin Klinge avatar
Written by Aylin Klinge
Updated this week

Top Reputation Management solutions

Reputation Management, Integrations, Marketplace, Reputation, Stay survey
Lida Semak avatar
Written by Lida Semak
Updated over a week ago

Top upselling solutions

Upsell, Top integration, Integrations, Marketplace, Upselling
Lida Semak avatar
Written by Lida Semak
Updated over a week ago

Top Integrated Revenue Management solutions

Integrations, Revenue management, Marketplace, Revenue, Automation
Lida Semak avatar
Written by Lida Semak
Updated over a week ago

How to contact POS support

POS support, Lightspeed support, integration partner contact
Lida Semak avatar
Written by Lida Semak
Updated over a week ago

Door lock protocols and key creation message formats

protocol, key cutter message format, Salto time conversion
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated this week

How do key cutter integrations work

Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated this week

How to find logs from the Mews Open API app

Mews Open API logs for key cutter troubleshooting
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated this week

Accounting integrations — Filosof

Accounting integrations, Filosof, Finance
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

Accounting integrations — Exact Online

Accounting integrations, Exact Online, Finance
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

Accounting integrations — Twinfield

Accounting integrations, Twinfield, Finance
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

How does a key cutter integration work with a Mews kiosk?

Mews kiosk, key cutter, key encoder, mews kiosk
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated this week

Accounting integrations — Reeleezee

Accounting integrations, Reeleezee, Finance
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

Channel Manager Error emails

Channel manager, Emails, Error emails, Error messages, Channel manager email, Channel manager notification, Channel manager error
Sofiya Mkhitaryan avatar
Written by Sofiya Mkhitaryan
Updated this week

Can I connect to Airbnb?

Airbnb connection, Connect to airbnb, Channel manager connecting to airbnb, Channel managers
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

Accounting integrations — Sage

Accounting integrations, Sage, Finance
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

Spanish Police Report FAQ

Spanish Police Export, Police Export, Scheduled export, Legal report for Spain, Police report, Spanish legal reports
Sofiya Mkhitaryan avatar
Written by Sofiya Mkhitaryan
Updated over a week ago

Accounting integrations — Quickbooks

Accounting integrations, Quickbooks, Finance, Omniboost
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

How does Mews Marketplace work?

Marketplace, Integrations, App store, Connect integrations
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

Does Mews integrate with Google Hotel Ads?

Google Hotel Ads integration, Direct bookings via Google, Google ads, Google integrations, MyHotelShop, WIHP, Jackrabbit, Hotel ads
Ryne Parsons avatar
Written by Ryne Parsons
Updated this week

Accounting integrations — King Software

Accounting integrations, King Software, Finance, Omniboost
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

Duplicate Mews Open API

New version of Mews Open API, Old version of Mews Open API, Resolve device duplicates
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated this week

Best Covid-19 integrated partner solutions

contactless solution, contact-free solution, integration partners
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

How to switch from one channel manager to another

Changing your channel manager in Mews
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

Mews Open API application for Windows

Windows Mews Open API, WebSocket, FIAS settings
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated this week

How to map a Point of Sale integration with Mews?

Point of sale, POS, Marketplace, Integration, Food and beverage, F&B, POS mapping, POS set up, Point of sale mapping, Set up a POS
Lida Semak avatar
Written by Lida Semak
Updated over a week ago

Mews Open API error notification

Error notification, Bell ring, Key cutter fail, Printer fail
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated this week

How to troubleshoot Marketplace integration issues

General procedure for solving Mews Open API integration issues
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated this week

How to send a manual update to the Channel Manager?

Update rates, Availability and restrictions in the Channel Manager, Block dates, Synchronize, Manual push
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

Troubleshooting your key cutter integration

Problems with your keycutter, Salto, Vingcard, Onity, Hotek, Messerschmitt, Problem with keys, Doorlocks, Troubleshooting, Key cutter
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated this week

I would like to do a mailing to our database - is there an integration with Mailchimp?

Mailchimp, Omniboost, Mailing integration, Marketplace, Customer Relations
Lida Semak avatar
Written by Lida Semak
Updated over a week ago

Top POS solutions

Point of sale, Food and beverage, POS, Services, Integrations, POS solution, Restaurant app, Restaurant posting, Post items, Bar items
Lida Semak avatar
Written by Lida Semak
Updated over a week ago

Accounting integrations — AFAS Software

Accounting integrations, Afas, Finance
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

How to connect my POS to Mews?

Point of sale, POS, Food and beverage, F&B, Integration, POS mapping, Connect POS, Connect point of sale, Map point of sale
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated this week

Understanding Services with POS

Point of sale, POS, Add services, Add order, Add products, Add items, Integration partner, Mews Open API, Restaurant software
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated this week

How to add order to a customer (room/reservation) from a POS?

Point of sale, POS, Food and beverage, F&B, Add order, Post item, Restaurant item, Restaurant service, Bar service, Charge to room
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated this week

Popina POS mapping

Point of Sale, POS, Food and Beverage, F&B, Integrations, Mapping, Popina, Restaurant software, Restaurant system, Outlet
Lida Semak avatar
Written by Lida Semak
Updated over a week ago
Reports

Is there a way to get a report of all in-house guests staying for a certain duration?

Stayovers, Staying clients, Reservation report, Guests staying over for specific period, Number of days staying over
Danish Ansari avatar
Written by Danish Ansari
Updated over a week ago

Filters in Mews Analytics

Mews analytics, Filters
Knowledge Management avatar
Written by Knowledge Management
Updated over a week ago

How to not break your macros in Excel?

Macro, Excel macros, Reports, Automation, Analysis
Knowledge Management avatar
Written by Knowledge Management
Updated over a week ago

How can I see the number of adults and children at my property?

Person count, child count, adult count, children reporting
K
Written by Katie Ormes
Updated over a week ago

Why I didn't receive my scheduled reports?

Scheduled exports, Report not delivered, Report not received, Scheduled report not received, Scheduled report not delivered
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

How can I see all reservations from a Company/Travel Agency?

Reservation per company, Reservation report, Travel agency reservations
Victoria Fabetti avatar
Written by Victoria Fabetti
Updated this week

Space status - Legionella

Legionella, Space status changes
Sarah Torrington avatar
Written by Sarah Torrington
Updated over a week ago

Is it possible to see when and who made the changes to the rate price?

Rate, Price update/modification, Price change, Action log report, Rate management changes
Sarah Torrington avatar
Written by Sarah Torrington
Updated over a week ago

How do I match the Guest in House report with a Reservation Overview report?

Reservation overview statistics, Guest in house figures, Booked products, Stayovers, Staying clients
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

Matching Accounting report and Manager report

Difference between Accounting report, Discrepancy between Manager report, Manager report and accounting report don't match
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

Statuses of the sent emails

Was email sent, Sent emails, Status of emails, Bounced email, Delivered email, Mail queue, Guest received email
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

How to see the amount of House use over a period of time

Company use, Employee use, Showroom
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

How to get a full month report

Reports, Monthly report, Best way to look at reports, Time in reports, Report not matching
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated this week

Schedule Exports in PDF

Export schedule, Format export, PDF exports
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated this week

How To Export Guest Data?

Export guest information, Guest profile data, Pull a report with Guest data, Marketing communication, Guest's email
Sarah Torrington avatar
Written by Sarah Torrington
Updated over a week ago

I am fully occupied but the reports say otherwise. Why?

House use, Occupancy, Fully booked, Manager report figures, House use
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated this week

Export guest classification

VIP list, Blacklist, Classification list, Customer profiles export
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

Comparing Mews Payments balance and Payment reports

Mews Payments Balance, Payment report, Payouts, Mews Payments, Credit card payments, Charge
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated this week

How to create a breakfast report

Guest in house report, Breakfast report, Breakfast list
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago
Guest Applications

Why and how to drive more direct bookings?

Booking Engine, Sales Strategy, Revenue Management, Hotel Distribution
Ildefonso Moyano avatar
Written by Ildefonso Moyano
Updated over a week ago

How can I change the photo in Distributor for our Chain Distributor Booking engine?

Distributor picture, Booking engine photo, City picture change, Chain booking engine, Distributor video, Change booking engine photo
Wendy Batkova avatar
Written by Wendy Batkova
Updated over a week ago

Online check-out - how to disable it?

Online check-out, Disable online check-out, Checkout, Switch off online check-out
Knowledge Management avatar
Written by Knowledge Management
Updated over a week ago

Apple Wallet for Online Guest Services

Apple Wallet setup, How can a guest fill details in Apple Wallet,
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated this week

Guest data control in Mews Online Guest Services

Guest privacy, GDPR, Data privacy, Data control, Online Guest Services, Data storing, Data deletion, Data request
Knowledge Management avatar
Written by Knowledge Management
Updated this week

How do I reply to messages received from guests from Mews Online Guest Services?

Mews Online Guest Services messaging, Reply messages in Mews Operations, Manage messages
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated this week

Online check-in - how to disable it?

Online Guest Services, Online Check-in, Checkin, Disable, Dont send, Guest online checkin,
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated this week

Mews booking engine overview

Introduction to Mews Distributor, Booking engine
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated this week

Set up Terms & Conditions

Terms and conditions, configure T&C, set up T&C, Guest terms and conditions, Distributor T&C, Online Guest Services T&C, Mews Kiosk T&C
Knowledge Management avatar
Written by Knowledge Management
Updated this week

Testing tools for Google Tag Manager

GTM, Google Tag Manager testing, Google Tag Manager tools, Google Tag Manager troubleshooting, Data layer check
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

Mews Kiosk not working

Operator, Co-Operator, Mews Kiosk, Stopped working, Not working, Check-in kiosk, Tablet, Application, Mews Operator, Android, Device, Error
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated this week

How to update the house rules in the kiosk

Operator kiosk, House rules, T&Cs, Guest facing documents
Knowledge Management avatar
Written by Knowledge Management
Updated over a week ago
Other

How to refresh my knowledge?

Mews university, Live sessions, Support, Refresher training, New employee, Employee training
Knowledge Management avatar
Written by Knowledge Management
Updated this week

Standard & Premium Support

Upgrade Support from Standard to Premium
Knowledge Management avatar
Written by Knowledge Management
Updated this week

Make 3DS authentication default

3DS, payment request, online check out, authenticate, Adyen, Stripe, chargebacks
K
Written by Katie Ormes
Updated over a week ago

Enroll in Mews University Live Sessions

Mews University Live Sessions, Billing and Rebates, Reservations, Rates, Packages, Reports, French, Spanish, Dutch, German
Ryne Parsons avatar
Written by Ryne Parsons
Updated over a week ago

How do I complete the Property Configuration Files?

Configuration File, Config File, Implementations, Onboarding
Ryne Parsons avatar
Written by Ryne Parsons
Updated over a week ago

How can I merge the guest's profiles?

Merge client's profiles, Guest's profile, Two guest's profiles
Olga Britt avatar
Written by Olga Britt
Updated over a week ago

Why are emails sent in English by default?

Language of the emails, Different language, Preferred language, Emails sent in different language, Change language of the emails
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

How to contact Sales?

Sales, Contact sales, Help, Contract
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

Export the .har file from your browser

System down, Mews system slow, Urgent, Can't work
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

Internal server error

Getting error, Internal, Server, Not working, Error
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

Can Mews make changes in your system?

System changes, Mews terms and conditions, Change data in the system
Wendy Batkova avatar
Written by Wendy Batkova
Updated this week

How is Occupancy calculated in Mews?

Occupancy, Calculating occupancy, Revenue
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

Send a message or email to guests

Communicate with your guests, Personal emails, Individual emails, Send emails to guests
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

Universal Analytics and Enhanced E-commerce

Setup Google Analytics, Analytics elements, Google Tag Manager, GTM, E-commerce
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

Mews University login

Mews university, Training videos, New user, Learnupon, Learning system, Training system, Videos, Tutorials
Mews Team avatar
Written by Mews Team
Updated over a week ago

How to disable the sound of the notifications?

Disable sound, Stop sound, Notifications sound, Turn off sound
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

Error: Cannot charge because amount is too high

What can be a reason for the error message "Cannot charge because amount is too high"
Anastasia Lebedeva avatar
Written by Anastasia Lebedeva
Updated over a week ago

Contact Account Manager

Customer success, Account manager, Manager, Help, Support
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

Error notification

Error message, How to help us solve error notifications, Unknown error
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

How to request a new feature?

New feature, Request feature, Suggestion, Improvement, Idea, User feedback
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

Contact Customer Support

Contact Support Team
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago
Mews Finance

How to automate monthly platform payments?

Platform fee, Subscription fee, Settle monthly platform fees, Mews fee, Mews Payments deduction, Deduct fees from Mews Payments balance
Anastasia Lebedeva avatar
Written by Anastasia Lebedeva
Updated this week

Where can I find the Mews Payments balance breakdown?

Mews Payments, Balance, Adyen, Stripe, Negative balance
Knowledge Management avatar
Written by Knowledge Management
Updated this week

We paid the negative balance and received a payment request for the same amount again. Why?

Stripe, Mews Payments balance, Negative balance
Knowledge Management avatar
Written by Knowledge Management
Updated this week

Can we settle a Mews payment request from the Mews Payments balance?

Mews Payments balance, Stripe, Mews payment request
Knowledge Management avatar
Written by Knowledge Management
Updated this week

Can we get an invoice instead of a Mews payment request?

Mews payment request, Mews Payments balance, Stripe, Adyen
Knowledge Management avatar
Written by Knowledge Management
Updated this week

I can't refund a client due to the negative Mews Payments balance. How can I top-up my account?

Top-up, Negative balance, Refunds, Stripe, Adyen, Mews Payments, No credit, Insufficient funds, Return money, Top up
Wendy Batkova avatar
Written by Wendy Batkova
Updated this week

Why do we have two different amounts in Mews payment requests and which one is correct?

Mews Payments balance, Adyen, Mews invoice payment, Wrong amount
Knowledge Management avatar
Written by Knowledge Management
Updated this week

Why doesn't the amount on the Mews payment request match the Mews Payments balance?

Mews Payments balance, Negative balance, Adyen, Invoice does not match
Knowledge Management avatar
Written by Knowledge Management
Updated this week

Find your payment gateway model

Adyen MoR, Stripe, payment gateway model
K
Written by Katie Ormes
Updated this week

How can I check my chargeback fees?

Chargeback fees, Payment disputes, Check chargeback fees
Knowledge Management avatar
Written by Knowledge Management
Updated over a week ago

What invoice payment options do I have?

Mews invoicing, Mews finance, Payment options, Automatic settlement, Credit Card, Wire transfer
Knowledge Management avatar
Written by Knowledge Management
Updated over a week ago

My property is on the automatic settlement, but an invoice hasn't been deducted from a Mews Payments payout. Why?

Mews invoicing, Automatic settlement, Mews finance, Mews Payments payout
Knowledge Management avatar
Written by Knowledge Management
Updated this week

After pre-payment, I have received only a Proforma Invoice. When will I receive the final invoice?

Mews invoicing, Mews finance, Proforma invoice,
Knowledge Management avatar
Written by Knowledge Management
Updated over a week ago

Why is the total amount on my Mews invoice 0?

Mews invoicing, Mews finance, Zero invoice, Mews Payments fee, Automatic settlement
Knowledge Management avatar
Written by Knowledge Management
Updated this week

How does Mews calculate the number of units in the case of monthly invoicing?

Number of units, Mews invoicing, Mews finance, Monthly invoicing
Knowledge Management avatar
Written by Knowledge Management
Updated over a week ago

Why my monthly invoice hasn't been settled against the Mews Payments payout?

Automatic settlement, Mews finance, Payouts
Knowledge Management avatar
Written by Knowledge Management
Updated this week

Where can I find the due date of Mews invoices?

Mews invoice, Invoice due date, 14 days, Mews contract, Mews finance
Knowledge Management avatar
Written by Knowledge Management
Updated over a week ago

Outstanding Invoices - Overdue banner

Overdue payment, Red banner, Unpaid invoice
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated this week

Mews KYC (Know Your Customer) Process

Chargeback, Finance, Know Your Customer, Mews Payments, Payments, Risk
Ryne Parsons avatar
Written by Ryne Parsons
Updated this week

Compelling Evidence to fight chargebacks

Chargeback, Dispute, Compelling evidence,
Mews Team avatar
Written by Mews Team
Updated this week

Mews Invoicing - billing details

Mews billing details, Mews finance, Invoicing
Knowledge Management avatar
Written by Knowledge Management
Updated over a week ago