Frequently Asked Questions

We offer solutions to the most commonly asked questions by our customers.

Teodora Popadiyna avatar Olga Britt avatar Wendy Batkova avatar +22
396 articles in this collection
Written by Teodora Popadiyna, Olga Britt, Wendy Batkova and 22 others
Settings

How to remove an assigned employee from a space status

Remove assigned housekeeper, Housekeeping app, Reassign space, Allocate housekeepers to rooms, Assign beds to employees
Knowledge Management avatar
Written by Knowledge Management
Updated over a week ago

How to configure a service's occupancy period?

Occupancy
K
Written by Kyle Hardman
Updated over a week ago

How do I add a picture to the profile?

Photo profile, User photo, User picture, Guest profile picture, Upload a photo
Anastasia Lebedeva avatar
Written by Anastasia Lebedeva
Updated over a week ago

How to report correct breakfast VAT in Germany?

Split F&B VAT, Breakfast in Germany, Split breakfast revenue, Germany VAT for food
Angelo Carvalho avatar
Written by Angelo Carvalho
Updated over a week ago

Why can't I see my email template?

Email template, Missing template, Translations, Different email, Default confirmation email
Olga Britt avatar
Written by Olga Britt
Updated over a week ago

Can we set up a custom pop-up message based on what the booker does when booking a stay via the Mews Booking Engine (Distributor)?

Distributor, Mews Booking Engine, Custom popup using Google Tag Manager (GTM), Event-triggered popup
Mews Team avatar
Written by Mews Team
Updated over a week ago

What are the legal requirements for the United Kingdom?

VAT levels, City Tax, Fiscalisation and reporting requirements in UK
Barkha Merchant avatar
Written by Barkha Merchant
Updated over a week ago

Can I use multiple Google Tag Manager (GTM) tags for different properties in Mews Booking Engine?

Multiple Google Tag Manager, GTM tags for different properties
Mews Team avatar
Written by Mews Team
Updated over a week ago

Can my DPO receive data deletion requests from guests?

Data deletion request, DPO, Data protection officer, Data request, Shared data, Profile deletion, Data deletion email, Delete data
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated this week

How to create products with overridable price?

Product prices, Free service, Change price of service, Flexible price
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

We have a two-night restriction over the weekend; how can we sell just one room for one night?

Restrictions, Rate management, Exceptions, Remove restriction, Bypass restriction, Change restriction, Override restriction
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

How can we set up a rate hidden from guests, and only visible to property staff?

Set up a hidden rate, Hidden rate, Create hidden rate, Create rate only visible for staff
Mews Team avatar
Written by Mews Team
Updated over a week ago

What are the legal requirements for New Zealand?

New Zealand, NZ, Legal requirements, Legal environment
Angelo Carvalho avatar
Written by Angelo Carvalho
Updated over a week ago

When setting up travel agency contracts, if the travel agency charges VAT do I add that to the commission rate?

Travel Agency Contracts, VAT on Commission, Travel Agency Commission
Mews Team avatar
Written by Mews Team
Updated over a week ago

How to handle City tax changes?

City tax change, City tax update, Tourist tax change, Tourist tax update, Resort fee change, Resort fee update
Anastasia Lebedeva avatar
Written by Anastasia Lebedeva
Updated over a week ago

What are the legal requirements for Austria?

VAT levels, City Tax, Fiscalisation and reporting requirements in AT
Stefanie avatar
Written by Stefanie
Updated over a week ago

What are the recommendations for Employee privileges?

Privileges recommendation, Privileges by department, Employee's rights, Can't see Timeline, Can't see Reports, Can't see Reservations
Ryne Parsons avatar
Written by Ryne Parsons
Updated over a week ago

Why are my prices different or why is the adjustment to the base price not calculated properly?

Wrong price, Base rate, Price adjustment, Price difference, Adjustment doesn't add up, Wrong calculation, Difference in price
Victoria Fabetti avatar
Written by Victoria Fabetti
Updated over a week ago

What are the legal requirements for Germany?

VAT levels, City tax, Fiscalization and reporting requirements in DE
Stefanie avatar
Written by Stefanie
Updated over a week ago

Do Out of Order (OOO) rooms impact availability?

Out of order, OOO, Availability impact, Impact on availability, Blocked rooms
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

How to set up multiple restrictions for one rate?

Channel Manager restrictions, Multiple restrictions, Exception types, Overlapping restrictions
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

What will happen if I delete a rate?

Rates, Delete rates, Mews Operations, Channel manager
Mews Team avatar
Written by Mews Team
Updated over a week ago

How do I manage my cookie settings?

Cookies, Help center, Chatbot, Support, Cookie permissions, Cookie settings
Product managers avatar
Written by Product managers
Updated over a week ago

How to create a Corporate rate?

Corporate rate, Discount rate, Promotional rate
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

How to separate spaces with multiple owners?

Separate spaces, Mews reports, How to separate spaces, Spaces with multiple owners
Angelo Carvalho avatar
Written by Angelo Carvalho
Updated this week

How are email languages determined?

Emails, Languages, Email languages, Default language
Mews Team avatar
Written by Mews Team
Updated over a week ago

How to connect Mews Booking Engine with your property’s website?

Connect Mews Distributor, Distributor widget, Integrate booking engine, Plugin the booking engine, Booking engine, Mews Distributor
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

How to map your space categories in Mews Booking Engine?

Space category mapping for Mews Distributor, Add rooms to the booking engine, Map room inventory, Booking engine, Room category
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

How to change the e-mail address on my account?

Change e-mail, Replace e-mail to my account, I want to change email address in Mews
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

How to extend the Operational & Accounting editable history window?

Operational editable history window, Accounting editable history window, OEHW, AEHW
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated this week

How to customize my registration card?

Registration card, Customization
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

How to add or delete spaces to or from your setup?

Change room setup, Add spaces, Change room category, Delete space category
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

What are the legal requirements for Australia?

Legal environment, Australia, Legal requirements
Angelo Carvalho avatar
Written by Angelo Carvalho
Updated over a week ago

How can I classify guests?

Classification, Blacklist, Returning, Internals, Customer Profile
Kirill Rukavitcyn avatar
Written by Kirill Rukavitcyn
Updated over a week ago

How to Merge Company Profiles?

Company profiles, Merge profiles
Mews Team avatar
Written by Mews Team
Updated over a week ago

How to send limited availability to the various channels?

Send availability, Send limited rooms, Sell limit
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

How to create reservations with 0% VAT?

VAT except, Vat 0%
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

How to change the language on my account?

language setup, account language, Mews account
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

How to do a day closure in Mews?

Night audit, End of day, Day closing
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

How to add custom links to your emails?

Customization, HTML, Email links
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

How can I delete an employee profile?

Delete employee, Inferior employee, Superior employee, Delete user
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

What to do if a new employee didn't receive a welcome email or resetting password?

Reset Password, New employee, Cannot log in, No welcome email, Demo log in, Demo environment, Live environment, Log in, Password, Access
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

What are the legal requirements for Portugal?

Portugal, Legal Environment, Legal Requirements
Angelo Carvalho avatar
Written by Angelo Carvalho
Updated over a week ago

What are the legal requirements for Sweden?

Legal requirements, Legal environment, Sweden
Angelo Carvalho avatar
Written by Angelo Carvalho
Updated over a week ago

How to change the cleaning period?

Housekeeping time, Cleaning reminder, Linen change, Clean rooms period, Cleaning period, Cleaning interval
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

Where can I set the max occupancy?

Extra capacity, Maximum occupancy, Allowed amount of people, Maximum space capacity, Space capacity, Occupancy, Single use
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

How to change a base rate?

Rate set up, Updating a base rate, Edit base rate
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

If I close the rates in the Channel manager, they automatically reopen. Why?

Close rates, Channel manager reopens rates, Rates automatically opened, Restrictions, Channel manager closure, Stop sales, Stop sell
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

How to reorder products?

Change order, Reorder products, Products, Items, Change order of items
Wendy Batkova avatar
Written by Wendy Batkova
Updated over a week ago

How to set up a Parent room?

Parent room, Dorm, Bed, Executive suite, Adjacent room, Connecting room, Dependent room, Ghost room.
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

How to change my notifications?

Emails, Email notifications, Responsible employee, Turn off notifications, Notifications
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

Can I change the charging option of products?

Product charging, Product set up, Cannot change pricing of products
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

How to preview mail template?

Preview, Review, Mail, Email, Check, See, Template, Confirmation email, Test, View, Personalized emails, HTML
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

How to bill products and days/nights as a package?

Package rate, Listed products, Bill details
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

How to change my own account's information?

Profile details, Change profile email, Change account email, Change, Password, My profile information
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

How do I close all my availability?

Close Availability, Restriction, Availability Adjustment, Close rooms, Stop sales, Stop selling, Stop availability, Close sales
M
Written by Michael Diaz
Updated over a week ago

How to set up travel agency commission?

TA commissions, Travel agency set up, Commission calculation
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

How do rates in rate groups display in the Mews Booking Engine?

Booking engine Rates, Crossed out rate, Strikethrough, Rate ordering in booking engine, Rate not visible, Voucher not displayed
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

What are the legal requirements for Spain?

VAT, City Tax, SII (Fiscalization requirements for Spain & Basque Country), INE and Police Report, Spain
Albert Arranz avatar
Written by Albert Arranz
Updated today

How can I switch off Messaging in Mews?

Messages, Chat, Guest messaging, Send messages, Disable messages
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

Why is the system automatically posting a service in addition to the products?

Service charged, Service posted, Additional service, Additional product, Service fee, Automatic charge, Automatic posting
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

How do I set up check-in and check-out time?

Arrival time and departure time setup (check-in time - check-out time)
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

How do I set up the promotion: Stay 3 nights > pay 2?

Rates, Promotions, 3=2, 4=3, 2=1
Mews Team avatar
Written by Mews Team
Updated over a week ago

How can I block a room?

Block space/room, Restriction, Stop sell
Anastasia Lebedeva avatar
Written by Anastasia Lebedeva
Updated over a week ago
Accounting & Payments

How to transfer payments from an old PMS?

Payment transfer, Transfer deposits, Outstanding balance, Old PMS transfer
Knowledge Management avatar
Written by Knowledge Management
Updated over a week ago

Cancelled versus expired payment

Payment cancelled, Payment expired, Payment request, Email link not working
Knowledge Management avatar
Written by Knowledge Management
Updated over a week ago

iDeal payments flow

iDeal, Payment confirmation, Payment request, Reservation confirmation, Booking, Marketplace
Knowledge Management avatar
Written by Knowledge Management
Updated over a week ago

How to reconcile settled Stripe payments against your bank statements?

Stripe, Stripe payments, Payments, Bank statements, Reconcile payments, Reconciliation
Radhika Kode avatar
Written by Radhika Kode
Updated over a week ago

Mews Terminal says there are country restrictions on the card

Mews Terminal, Not accepting payments, Country restrictions, Error message, International payments not enabled
Knowledge Management avatar
Written by Knowledge Management
Updated over a week ago

Why wasn't the refund/preauthorization returned to the client's credit card?

Refund, Payment card, Track refund, Client did not get money back, Preauthorization not released, Refund not returned
Andrea Djurevska avatar
Written by Andrea Djurevska
Updated over a week ago

What are the reasons for chargebacks?

Dispute, Automatic refund, Fraudulent, Evidence, Transaction, Reason codes, Stolen card, Chargebacks
Mews Team avatar
Written by Mews Team
Updated over a week ago

Why was the tag "To be resolved " not triggered in the Accounting ledger?

To be resolved, Accounting Ledger, Future charges, Past charges, Missing payment, Not yet paid bill / invoice
Mews Team avatar
Written by Mews Team
Updated over a week ago

Why did we receive an Automatic settlement error email?

Stay settings, Automatic settlement, Mews Payments, Not settled transaction, Payment request
Olga Britt avatar
Written by Olga Britt
Updated over a week ago

How to close a chargeback after it's won or lost?

Close chargeback, Won chargeback, Lost chargeback, Close disputed payment, Chargeback process
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

Why is there a small discrepancy in the VAT calculation for packages?

VAT calculation, NET calculation, VAT for packages, Discrepancies in tax calculation, Wrong / Incorrect calculation
Anastasia Lebedeva avatar
Written by Anastasia Lebedeva
Updated over a week ago

What are the tax requirements for Pennsylvania?

Product managers avatar
Written by Product managers
Updated over a week ago

Can I manually preauthorize a payment?

Preauthorization, Manually preauthorize a payment, Preauthorization release.
Anastasia Lebedeva avatar
Written by Anastasia Lebedeva
Updated over a week ago

What are the tax requirements for Minnesota?

Product managers avatar
Written by Product managers
Updated over a week ago

What is the difference between Outlet revenue and Mews revenue?

POS, Point of sale, Marketplace, Integrations, Food & beverage, F&B, Revenue from POS, POS revenue
Britta Becker avatar
Written by Britta Becker
Updated over a week ago

What are the tax requirements for Michigan?

Product managers avatar
Written by Product managers
Updated over a week ago

What are the tax requirements for Hawaii?

Product managers avatar
Written by Product managers
Updated over a week ago

What are the tax requirements for Idaho?

Product managers avatar
Written by Product managers
Updated over a week ago

What are the tax requirements for California?

Product managers avatar
Written by Product managers
Updated over a week ago

What are the tax requirements for Colorado?

Product managers avatar
Written by Product managers
Updated over a week ago

What are the tax requirements for Connecticut?

Product managers avatar
Written by Product managers
Updated over a week ago

What are the tax requirements for Oregon?

Product managers avatar
Written by Product managers
Updated over a week ago

What are the tax requirements for Louisiana?

Product managers avatar
Written by Product managers
Updated over a week ago

What are the tax requirements for Florida?

Product managers avatar
Written by Product managers
Updated over a week ago

How to create a pre-authorization with Mews Terminals?

Pre-authorization, Mews pre-authorization
Alexey Molyakov avatar
Written by Alexey Molyakov
Updated over a week ago

How to deal with a payment that has an identifier and status missing?

Payment status, Payment identifier, Credit card payment, Was the guest charged?, Terminal payment, Processed, Charged
Anastasia Lebedeva avatar
Written by Anastasia Lebedeva
Updated over a week ago

Chargeback FAQs

Chargeback, Disputed payment, Refunded chargeback, Questions about chargebacks, Payment claim, Disputed transaction, Customer claim
Mews Team avatar
Written by Mews Team
Updated over a week ago

How to respond to a chargeback?

Chargeback received, Defending chargebacks, Evidence for payment, Disputed payment, How to win a chargeback
Olga Britt avatar
Written by Olga Britt
Updated over a week ago

What does this payment status mean?

Status of Payment, Verifying, Charged, Settled, Stripe, Adyen, Mews Payments, Failed, Payment report, PSD2
Mews Team avatar
Written by Mews Team
Updated over a week ago

How to make profiles invoiceable by default?

Invoiceable profile, Invoiceable company, Invoiceable guest, Issue invoices, Profile options for invoices, Invoicing, Default invoicing
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

Why was a chargeback claimed for a preauthorization?

Preauthorization, Chargeback, Chargeback reversal
Mews Team avatar
Written by Mews Team
Updated over a week ago

Why do guests receive an email asking them to fill in their credit card details?

Credit card details email, Automatic settlement failure email, Asking for card details, Card already attached in the profile, Credit card
Victoria Fabetti avatar
Written by Victoria Fabetti
Updated this week

How to download all bills and invoices?

Bills, Invoices, Download bills, Download invoices, Bulk download of bills and invoices, Financial audit, PDF bills, PDF invoices
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated this week

Why can't I make refunds?

Disabled refunds, Negative Mews Payments balance, Mews Payments balance top up, Refunds not possible, Refund can't be issued, Low balance
Anastasia Lebedeva avatar
Written by Anastasia Lebedeva
Updated over a week ago

Group billing: How to handle account bills?

Billing, Future bills, Paymaster account, Paymaster
Knowledge Management avatar
Written by Knowledge Management
Updated this week

Why do my payouts take so long to reach me?

Payouts, Mews Payments, Mews Payments balance, Settlement, Delay, Charges
Kirill Rukavitcyn avatar
Written by Kirill Rukavitcyn
Updated over a week ago

How are cost centers used in Mews?

Ledger code, Accounting configuration, Accounting integration, Revenue stream, Outlet revenue
Mews Team avatar
Written by Mews Team
Updated over a week ago

I cannot initiate a transaction from the terminal — no buttons work... Why is that?

Terminal not working, Cannot charge via terminal, Cannot use terminal, Mews terminal doesn't work
Mews Team avatar
Written by Mews Team
Updated over a week ago

Why is the guest's credit card disabled?

Disabled card, Credit card disabled, Debit card disabled, Guest's cc disabled.
Mews Team avatar
Written by Mews Team
Updated over a week ago

How do I use my Mews terminal?

V400m, V400c, Admin menu, Terminal menu, Turn on/off, View and reset totals, Print and reset totals, Duplicate, Reprint transaction receipt
Anastasia Lebedeva avatar
Written by Anastasia Lebedeva
Updated over a week ago

How to Match Adyen Payout in Payment Report and Mews Payments Balance?

Payout amount, Reports, Match payout, Not matching payout, Finances, Settlements, Bank account
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated this week

Group billing: How to handle groups?

Groups, Billing, Paymaster, Invoices
Knowledge Management avatar
Written by Knowledge Management
Updated this week

Group billing: How to handle payments?

Payments, Group billing, Rebate, Partial payment, Terminal payments
Knowledge Management avatar
Written by Knowledge Management
Updated this week

Why is this payment pending after I canceled it on the terminal?

Mews terminal payment, Cancel a payment, Cancel terminal payment, Return money, Pending terminal payment, Undo terminal payment
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

Why do I have a negative Mews Payments balance?

Mews Payments, Negative balance, Invoices, Mews Payments balance, Platform fees, Top up, Payment request
Mews Team avatar
Written by Mews Team
Updated this week

How to change my bank account for Mews Payments payouts?

Bank details, Change bank details, Change bank account, Change IBAN, Payouts account, Mews Payments bank account, Mews Payments payout
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

Group billing: How to handle unassigned items?

Group billing, Unassigned items, Unpaid items, Deposits
Knowledge Management avatar
Written by Knowledge Management
Updated this week

What are the legal requirements for USA?

Legal requirements, USA, Legal environment
Angelo Carvalho avatar
Written by Angelo Carvalho
Updated over a week ago

What are the tax requirements for Washington, D.C.?

Product managers avatar
Written by Product managers
Updated over a week ago

What are the tax requirements for Wyoming?

Product managers avatar
Written by Product managers
Updated over a week ago

What are the tax requirements for Wisconsin?

Product managers avatar
Written by Product managers
Updated over a week ago

Group billing: How to move bill items?

Move items, Group billing, Paymaster, Company bill
Knowledge Management avatar
Written by Knowledge Management
Updated this week

How to find Bills and Invoices assigned to a company?

Bills and invoices, Company bills and invoices, Company bills report
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

Where can I set the email for chargeback notifications?

Chargeback notification, Chargeback email, Change chargeback email
Victoria Fabetti avatar
Written by Victoria Fabetti
Updated over a week ago

What to do about chargeback received after a refund due to Covid-19?

Covid refund, Covid chargeback, Disputed charge after refund, Chargeback of refund
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

How to resolve rebated items from cancelled bookings?

Billing cancellation, Billing issue, Cancellation rebate, Refund
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

How to activate Automatic deposit settlement?

Automatic deposit settlement, deposit settlement, automate deposit settlement
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

Why is a credit card transaction declined/failed?

Credit card transaction, Declined transaction, Failed credit card payment, Declined credit card payment
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

What is Mews Payments and how does it work?

What is Mews Payments and how it works, benefits of Mews Payments, how to use Mews Payments, PCI, Payment automation
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

How to do a partial refund via Mews Payments?

Partial refund, Payment refund, Mews Payments, Discount, Rebate
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

How to deal with Cancellations fee?

Deal with cancellation fees, Waive cancellation fees, Delete reservation, Apply cancellation fees, Cancelled reservation
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

How to set up my Accounting Categories of Stay services?

Set up accounting categories, Accounting categories fields, Accounting setup
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

How to handle refunds in Mews?

Payments, Refunds, How the payment was charged, How to handle cash, terminal, and Mews Payments refunds, How to close a bill with a refund
Anastasia Lebedeva avatar
Written by Anastasia Lebedeva
Updated this week

How to add other external payment options?

Cheque payment, Voucher payments, Barter, Other payment methods
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

How do I create and manage invoices with a paymaster?

Create and manage invoices with paymaster, External guests charges
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

How to refund a credit card Terminal payment?

Terminal payment, Terminal refund, Credit card refund
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

How to close a bill with an unexpected rebate?

Unexpected night rebate, Night refund, Give money back, Credit guest
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

Why does payment in Mews appear as pending, what should we do?

Pending payment, payment attempts
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

How to track prepayments and deposits via the accounting ledger?

Accounting ledger, Deposit ledger, Prepayments, Deposits, Open bills, Track payments, Prepaid reservations, Prepaid bills, Prepaid stays
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

How can I modify an issued invoice?

Issued invoice, Change closed invoice, Incorrect invoice, Rebate invoice, Receivable tracking
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

How to send an issued invoice to a different email than the guest email?

Invoice, Issued invoice, Emailing bills and invoices, Invoice PDF
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

How to refund a credit card payment via Mews Payments?

Refund, Mews Payments refund, Mews Payments payment
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

How to set up an automatic settlement for Virtual Credit Cards?

Automatic settlement, Virtual credit cards, Settlement, Automatic payments, Charge VCC on arrival, Charging on check in date
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

How does the Guest information affect the Bill information?

Produce bill, Produce invoice, Issue bill, Invoice information
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

How to refund a Cash payment?

How to post the Cash refund?
Anastasia Lebedeva avatar
Written by Anastasia Lebedeva
Updated this week

How to post and track deposits in the Accounting Ledger?

Deposits, Accounting ledger, Balance
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

PSD2 and 3DS FAQ

PSD2, 3DS, Payment authentication
K
Written by Kyle Hardman
Updated over a week ago

What are the tax requirements for North Carolina?

Product managers avatar
Written by Product managers
Updated over a week ago

What are the tax requirements for New York?

Product managers avatar
Written by Product managers
Updated over a week ago
Front Office

What do the Space status colors and Timeline colors represent?

Colors, Dashboard, Space status, Timeline colors, Space status colors
Radhika Kode avatar
Written by Radhika Kode
Updated over a week ago

Which guests can and which cannot check-out with Mews Kiosk?

Check out, Check-out, Mews Kiosk check-out, Kiosk
Radhika Kode avatar
Written by Radhika Kode
Updated over a week ago

How to handle bed linen changes?

Housekeeping interval, Space status Dirty, Room cleaning, HSK
Anastasia Lebedeva avatar
Written by Anastasia Lebedeva
Updated over a week ago

How can I calculate how many check-ins / check-outs there were in my property in a given month?

Reservations overview, Daily arrival booking overview, Daily departure overview, Guest arrivals departures, Total Check ins / Check outs,
Andrea Djurevska avatar
Written by Andrea Djurevska
Updated over a week ago

Why can't I close bills containing unconsumed items?

Accounting configuration, Unconsumed items, Cannot close bills containing unconsumed items
Andrea Djurevska avatar
Written by Andrea Djurevska
Updated over a week ago

Why can't I add a product or make a payment?

New billing screen, Add product, Payments, Can't add product
Stepan Runat avatar
Written by Stepan Runat
Updated over a week ago

Why shouldn't you forward the Confirmation email to your generic hotel email?

Confirmation email, Online check-in, Client got wrong confirmation, Incorrect guest, Wrong guest profile, Different client
Andrea Djurevska avatar
Written by Andrea Djurevska
Updated over a week ago

How can I do Day closure in the Adyen Terminal?

Adyen payment terminal, Terminal connection, Day closure
Andrea Djurevska avatar
Written by Andrea Djurevska
Updated over a week ago

What is the suggested Operations checklist?

Shift handover, Front office, Checklist, Shift planning, Food and beverage, Housekeeping, Daily checklist
Knowledge Management avatar
Written by Knowledge Management
Updated this week

How to delete past OOO blocks?

Out of order, delete ooo, modify ooo
Victoria Fabetti avatar
Written by Victoria Fabetti
Updated over a week ago

How does the online check-out guest’s journey look like?

Guests journey, Online check-out,
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

How do I use the Mews Operations app?

Mews Operations app overview, Housekeeping app
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

What are Mews Kiosks?

Introduction to Mews Kiosk, Information Mews Kiosk, Information on kiosk, Kiosk introduction, What is the kiosk, Kiosk
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

How to upgrade and downgrade a reservation?

Upgrade and downgrade a reservation through the Reservations module or the Timeline
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

How to check out a reservation?

Check out a reservation in Mews Operations, Proceed with check-out, Check-out video
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

How do I cancel a checked-in reservation?

Undo check-in, Cancel checked-in, Cannot cancel reservation, Editable History Window error
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

How to manage multiple properties?

Manage properties, Multiple properties, Multiple hotels
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

How to restrict same-day bookings after a certain hour?

Restrictions, Stop sale, No reception, Restriction from specific time
Miroslava Kubenova avatar
Written by Miroslava Kubenova
Updated this week

Why do I get a "Cannot modify closed items" error?

Cannot modify closed items, Repricing, Cancelling items
Anastasia Lebedeva avatar
Written by Anastasia Lebedeva
Updated over a week ago

How to manage gift vouchers?

Gift vouchers, Gift package, Gift certificate, Covid-19, Guest credit, Gutschein
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

What are House use, Out of Service and Out of Order features?

Staff room, Out-of-service, Out-of-order, OOS, OOO
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

What are the Go-live tasks for properties changing PMS?

Tasks to be done on Go-live, Changing PMS
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated this week

What are the Go-live tasks for new properties?

Go live tasks in Mews Operations, New property tasks
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

What is the Customer module and what does it contain?

Customer module, Guest details, Guest information, Customer information
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

How to record lost and found items?

Forgotten items, Lost property, Forgot in the room
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

What to do if the printer is printing double?

Printer, Printing, Printed, Twice, Multiple, Mews printer, Double, Documents, Files,
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

What does the category Ordering mean in room classification?

Inventory levels, Priority assignment, Upgrade, Downgrade
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

How to blacklist a customer?

Blacklist, Black list, Block customers, Prevent guests from booking
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

Overbookings — how to find & solve them?

Can't find overbooking on Timeline, Room type overbooking, Find overbooking, Auto-replenishment, Fully booked, Entire line is red/pink
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

Why can't I check-in/out a reservation?

Not able to check-in/out, Check-in error, Cannot complete check-out, Cannot check-in reservation because assigned space is blocked.
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

How do I close a bill above 400 EUR for Spanish customers?

Invalid tax identifier, Can't close a bill, NIF, 400 euro, Spanish bills, Spanish fiscal registry
Victoria Fabetti avatar
Written by Victoria Fabetti
Updated today

Why is the registration card blank?

Registration card empty
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

What are my options for door locks and mobile key solutions?

Key cutter, Mobile key, API connection, Marketplace, Door locks, Flexi pass, 4suites, Goki Travel, Open Key, Intelity
Britta Becker avatar
Written by Britta Becker
Updated today

How to make my reception customer friendly during COVID?

A guide of how using Mews properties can drive efficiency, customer experience while still maintaining high standards of Covid safety.
Angelo Carvalho avatar
Written by Angelo Carvalho
Updated this week
Reservations

What does the "Reservation was already canceled" email mean?

Canceled reservation mail, Reservation canceled in Mews, Channel Manager cancellation, Cancellation email, Channel Manager email
Victoria Fabetti avatar
Written by Victoria Fabetti
Updated over a week ago

Why can't I create new reservations after a certain time of the day?

Can't create new reservation, Not possible to make new reservation, Cannot create a booking, Cannot book after ... o'clock, Same day booking
Victoria Fabetti avatar
Written by Victoria Fabetti
Updated today

How are gift vouchers useful?

Gift certificate, Gift Vouchers, Gutschein
Andrea Djurevska avatar
Written by Andrea Djurevska
Updated over a week ago

How can I send the email asking the guest to add their credit card details?

Confirmation, Online check-in invitation, Credit card, Payment, Online Guest Services, Payment card
Andrea Djurevska avatar
Written by Andrea Djurevska
Updated over a week ago

What if there is no notification for confirmed bookings?

Confirmed booking, Notifications, Optional confirmed bookings, Optional reservations, Online Guest Services confirmation
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated today

How to search for specific reservations?

Search for No-show, No-show list, Filter reservations, Reservations report
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated today

How can I access a report summarizing all past and future reservations for a particular company?

Past and future reservations, Reservation report, Company reservations, Top producers, Production report, Company production
Mews Team avatar
Written by Mews Team
Updated over a week ago

How to add a companion to a reservation?

Guest information missing, Different name in reservation, Missing companion, Guest in house report not complete, Create companion
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated today

Why doesn't availability match in Mews and in the channel manager?

Discrepancy, Availability, Channel manager, Not updated, Wrong availability
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated today

We had a booking which was made for a room type, but then another room type was allocated, how?

This is an additional article just to make it as a draft
Mews Team avatar
Written by Mews Team
Updated over a week ago

How can I check the average number of guests per room in Mews?

Average number of guest per room, Statistics, Number of guests,
Mews Team avatar
Written by Mews Team
Updated over a week ago

Why am I overbooked?

Reasons for overbooking, Overbooked, Booking.com overbooking, Red line
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

Why don' the rates in Mews and the channel manager match?

Discrepancy, Rates, Channel manager, Not updated, Wrong rate
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

How to find the overbooking?

Overbooking, Find overbooking, Search for overbooking, Red line, Entire line is red/pink
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

If a guest leaves the hotel earlier, how can we do the check-out one or more days before?

How to handle early departure, unscheduled check-out, early checkout
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated this week

How to create multiple reservations?

Create multiple reservations at the same time, Group booking
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

What is the Reservations module and what are its features?

Reservation details, Change reservation
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

What is the difference between Inquired, Optional, and Confirmed reservations?

Reservation status,
Olga Britt avatar
Written by Olga Britt
Updated over a week ago

Why am I not receiving bookings from the Channel Manager in Mews?

Reservations not downloaded, Channel manager bookings, Not receiving reservations, Reservations not delivered, Can't see reservation in Mews
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

Why are manually created reservations not following the automatic settlement rule?

Automatic settlement, Reservations, Manual reservations, Credit cards, Reservations not charged automatically.
Mews Team avatar
Written by Mews Team
Updated over a week ago

Can I reinstate a confirmed optional booking back to optional?

Optional booking, Confirmed status, Optional status, Inquiry booking, Reinstate inquiry
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

How to link products to vouchers?

Packages, Link products, Booking engine, Private rate, Private package, Gutschein
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

Why is this canceled Channel Manager booking not reflected in Mews?

Channel Manager, Reservations, Cancelled reservations, Imported reservations
Mews Team avatar
Written by Mews Team
Updated over a week ago

How do no-shows work?

No show, No-show, Non-arrival, Late cancellation
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

Can I distinguish Expedia Collect from Hotel Collect bookings if I use SiteMinder?

Expedia Collect, Hotel Collect, Expedia, Siteminder, Expedia via Siteminder, Distinguish Expedia reservations
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

Why have I received a reservation under the wrong space category type?

Channel manager booking, Wrong room category, Allocation problem, Wrongly assigned room, Wrong room type, Assigned room, Wrong allocation
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

Can I create or modify a reservation for a date in the past?

Create past reservation, Modify reservation in the past, Create past booking, Create booking in the past, Reservation/booking with past date
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

How do restrictions work?

Restrictions, Set up restrictions, Restriktionen
Ryne Parsons avatar
Written by Ryne Parsons
Updated over a week ago

Is it possible to cancel credit card payments?

Credit card payments, Cancel payment, Refund payment, Credit card refund
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

How to (un)merge groups?

Merging groups, Adding reservations to your group bookings, Separate group
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

How do I extend a reservation?

Extend reservation, Change reservation, Change date of reservation, Change departure date, Change arrival date, Extend stay
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

Why is the "Keep old price" option not working?

Change rate, Keep old rate, Keep price, Don't change price, Change price, Price changed, Change number of people and keep price
Mews Team avatar
Written by Mews Team
Updated over a week ago

How to cancel Stay Products?

Stay Product cancellation, Remove from bill, Cancel product, Item cannot be canceled
Anastasia Lebedeva avatar
Written by Anastasia Lebedeva
Updated over a week ago

What's the difference between Cancellation fee and Canceled cost?

Canceled cost, Cancellation fee, Cancellation policy, Rate group, Reservations, Reservation report, Exports
Mews Team avatar
Written by Mews Team
Updated over a week ago

How can I un-confirm / make optional an already confirmed reservation?

Optional reservation, confirmed reservation, Inquiry booking
Mews Team avatar
Written by Mews Team
Updated this week

What does this email mean? New contract for travel agency X was created. / New travel agency X from [CHM]

Channel Manager notifications, Travel Agency Contracts, Travel agency error
Mews Team avatar
Written by Mews Team
Updated this week
Integrations

How can I synchronize reservations in SynXis CRS?

Res Sync, Synchronize, Reservations, Sync, SynXis
Radhika Kode avatar
Written by Radhika Kode
Updated over a week ago

How to connect a new space category to a rate?

Channel manager mapping, Space category mapping, Room mapping, Rate mapping, Connect rooms, Connect rates, Channel manager rooms
Anastasia Lebedeva avatar
Written by Anastasia Lebedeva
Updated over a week ago

Google Hotels Search FAQ

Free Booking Links, Google Hotels, Google Hotel Search
Ksenia Galtsova avatar
Written by Ksenia Galtsova
Updated this week

Booking.com FAQs

Ksenia Galtsova avatar
Written by Ksenia Galtsova
Updated over a week ago

What are the dimensions of the equipment for V400m and V400c?

Mews Terminal, V400m, V400c, Technical Equipment, Kiosk terminal, Wireless terminal, Dimension, Mews Kiosk
Alexey Molyakov avatar
Written by Alexey Molyakov
Updated over a week ago

How to complete Aloha POS mapping?

Point of Sale, POS, Mapping, Integrations, Marketplace
Britta Becker avatar
Written by Britta Becker
Updated over a week ago

Why the rate is unsynchronized?

Channel manager, Unsynchronized, Broken connection, Channel connection not working
Anastasia Lebedeva avatar
Written by Anastasia Lebedeva
Updated over a week ago

Is it possible to change the length of the Channel manager's update interval?

Update interval length, Channel manager update interval, Shorten interval update length, Extend interval update length, Change interval
Anastasia Lebedeva avatar
Written by Anastasia Lebedeva
Updated over a week ago

What are the different Channel managers and their channels?

Looking for a specific OTA, GDS, etc. to connect? Check this article to find out what connections Mews Channel manager partners offer.
Ksenia Galtsova avatar
Written by Ksenia Galtsova
Updated this week

How to complete Lightspeed K-series mapping?

POS, Point of sale, Marketplace, Integrations, Mapping, Former Ikentoo
Britta Becker avatar
Written by Britta Becker
Updated today

How to set up connecting rooms and map them with the Channel Manager?

Parent rooms, CHM mapping.
Anastasia Lebedeva avatar
Written by Anastasia Lebedeva
Updated over a week ago

What are the top housekeeping integrations?

Housekeeping, Marketplace, Integrations, Room cleaning application
Britta Becker avatar
Written by Britta Becker
Updated over a week ago

How can I check my Mews Terminal's connection?

Mews Terminals, V400m, V400c, Diagnostic, Terminal test, Terminal connection, Terminal troubleshooting
Alexey Molyakov avatar
Written by Alexey Molyakov
Updated over a week ago

Are Mews Terminals able to take a digital signature?

Mews Terminals, Signature, Digital signature, V400m, V400c, Terminal display, Touch screen
Alexey Molyakov avatar
Written by Alexey Molyakov
Updated over a week ago

What are the top Event management integrations?

Event management, Marketplace, Conference facilities, Banqueting facilities, C&B integrations, Event planning, Conference management
Britta Becker avatar
Written by Britta Becker
Updated this week

How to share Client and Access Token?

Marketplace, Integrations, Client & Access Token
Britta Becker avatar
Written by Britta Becker
Updated over a week ago

How can I find a booking's Transaction ID?

Booking transaction ID, Reservation transaction ID, Google tag manager, GTM, Google analytics
Mews Team avatar
Written by Mews Team
Updated over a week ago

Why do I have a prompt before printing shopper receipts on Mews Terminals?

MEWS Terminals, Receipt, Printing a receipt, V400m, V400c
Alexey Molyakov avatar
Written by Alexey Molyakov
Updated over a week ago

Why is my integration not working?

Mews Marketplace, Integrations, Troubleshooting, Fiscal integration, Key cutter, Police integration, Omniboost
Britta Becker avatar
Written by Britta Becker
Updated over a week ago

How to switch from old Cubilis to new?

In this article you can find an easy guide on how to update your Cubilis
Olga Britt avatar
Written by Olga Britt
Updated this week

Why isn't the printer printing?

Printer, Integrations, Printer troubleshooting, Printer not working, Printer not printing, Can't print, Doesn't print
Britta Becker avatar
Written by Britta Becker
Updated this week

How to complete Clyo POS mapping?

POS integration, Clyo, POS mapping, Point of Sale, Integrations, Marketplace
Britta Becker avatar
Written by Britta Becker
Updated today

Why set up Booking.com direct, rather than via Channel Manager?

Benefits of Booking.com direct,
Olga Britt avatar
Written by Olga Britt
Updated this week

What are the steps for Webcam troubleshooting?

In this article, we explain how to resolve error while connecting webcam to Mews Identity Scanner, Passport scanner,
Mews Team avatar
Written by Mews Team
Updated this week

Sending channel manager updates for more than 365 days?

Channel manager, Upload availability, Upload restrictions, Upload rates, Upload interval, More than 365 days, maximum interval of update
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

Can we set up an event-triggered pop-up on Mews Booking Engine?

Mews Booking Engine, Google tag manager
Mews Team avatar
Written by Mews Team
Updated over a week ago

Can I manage restrictions directly in the Channel Manager?

Restrictions, Manage restrictions, Channel manager
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated this week

How do I add my brand logo on Mews terminals?

Upload logo, Brand logo, Add logo, Mews Terminals
Alexey Molyakov avatar
Written by Alexey Molyakov
Updated over a week ago

What are the top integrated CRM and Email solutions?

CRM, Customer Relations, Emails, Reputation management
Britta Becker avatar
Written by Britta Becker
Updated this week

How to request a new feature from an integration partner?

Integration partner, Marketplace, Feature request, Marketplace feature request, Integration feature request, New feature, Missing feature
Britta Becker avatar
Written by Britta Becker
Updated over a week ago

What are the top integrated channel managers?

Best channel managers, Top channel managers, Which channel manager should I use, I want to find a channel manager, Channel manager
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated this week

How can I connect my accounting integration?

Accounting setup, Requirements for accounting software, Accounting software, Connect accounting integration, Accounting integration
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

Point of Sale FAQ

Point of sale, POS, Marketplace, Integrations, Food & beverage, F&B, Accounting category, Incorrect TAX/VAT, Products, Items, Services, FAQ
Britta Becker avatar
Written by Britta Becker
Updated over a week ago

How to find Product ID/Service ID/Accounting Category ID in Mews?

Product ID, Accounting category ID, Service ID, ID number, Identification number, Find ID, POS ID
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

Channel Manager: How to block a room?

Availability, channel manager, inventory updates, space block, restrictions, occupancy, OOO block, out of order block
Aylin Klinge avatar
Written by Aylin Klinge
Updated over a week ago

How to set up the Legal environment integration InvoiceXpress?

Legal environment, integrations, InvoiceXpress, Portuguese LE, Invoicing integrations
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

How to add the Accounting integration — Yuki?

Accounting integrations, Yuki, Finance, Accounting
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

How to add the Accounting integration — Xero?

Accounting integrations, Xero, Finance
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

How to add the Accounting integration — Visma?

Accounting integrations, Visma, Finance
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

How to add the Accounting integration — Unit4?

Accounting integrations, Unit4, Finance
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

What to do when a Channel manager reservation is received with unknown code?

Channel manager mapping, reservations, rates, space categories, email, error, unknown code, channel manager
Aylin Klinge avatar
Written by Aylin Klinge
Updated this week

What are the top Reputation Management solutions?

Reputation Management, Integrations, Marketplace, Reputation, Stay survey
Britta Becker avatar
Written by Britta Becker
Updated this week

What are the top upselling solutions?

Upsell, Top integration, Integrations, Marketplace, Upselling
Britta Becker avatar
Written by Britta Becker
Updated this week

What are the top integrated Revenue Management solutions?

Integrations, Revenue management, Marketplace, Revenue, Automation
Britta Becker avatar
Written by Britta Becker
Updated this week

How to contact POS support?

POS support, Lightspeed support, integration partner contact
Britta Becker avatar
Written by Britta Becker
Updated over a week ago

What are the door lock protocols and key creation message formats?

protocol, key cutter message format, Salto time conversion
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

How do key cutter integrations work?

Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated yesterday

How to find logs from the Mews Connector app?

Mews Connector app logs for key cutter troubleshooting
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

How to add the Accounting integration — Filosof?

Accounting integrations, Filosof, Finance
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

How to add the Accounting integration — Exact Online?

Accounting integrations, Exact Online, Finance
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

How to add the Accounting integration — Twinfield?

Accounting integrations, Twinfield, Finance
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

How does a key cutter integration work with a Mews kiosk?

Mews kiosk, key cutter, key encoder, mews kiosk
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

How to add the Accounting integration — Reeleezee?

Accounting integrations, Reeleezee, Finance
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

What are the different Channel Manager error emails?

Channel manager, Emails, Error emails, Error messages, Channel manager email, Channel manager notification, Channel manager error
Mews Team avatar
Written by Mews Team
Updated this week

Can I connect to Airbnb?

Airbnb connection, Connect to airbnb, Channel manager connecting to airbnb, Channel managers
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

How to add the Accounting integration — Sage?

Accounting integrations, Sage, Finance
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

Spanish Police Report FAQ

Spanish Police Export, Police Export, Scheduled export, Legal report for Spain, Police report, Spanish legal reports
Mews Team avatar
Written by Mews Team
Updated over a week ago

How to add the Accounting integration — Quickbooks?

Accounting integrations, Quickbooks, Finance, Omniboost
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

How does Mews Marketplace work?

Marketplace, Integrations, App store, Connect integrations
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated this week

Does Mews integrate with Google Hotel Ads?

Google Hotel Ads integration, Direct bookings via Google, Google ads, Google integrations, MyHotelShop, WIHP, Jackrabbit, Hotel ads
Ryne Parsons avatar
Written by Ryne Parsons
Updated over a week ago

How to add the Accounting integration — King Software?

Accounting integrations, King Software, Finance, Omniboost
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

How to resolve duplicates of the Mews Connector app?

New version of Mews Connector app, Old version of Mews Connector app, Resolve device duplicates
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

What are the best Covid-19 integrated partner solutions?

contactless solution, contact-free solution, integration partners
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

How to switch from one channel manager to another?

Changing your channel manager in Mews
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

What is the Mews Connector application for Windows?

Windows Mews Connector, WebSocket, FIAS settings
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated this week

How to map a Point of Sale integration with Mews?

Point of sale, POS, Marketplace, Integration, Food and beverage, F&B, POS mapping, POS set up, Point of sale mapping, Set up a POS
Britta Becker avatar
Written by Britta Becker
Updated over a week ago

What to do if there's a Mews Connector app error notification?

Error notification, Bell ring, Key cutter fail, Printer fail
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

How to troubleshoot Marketplace integration issues?

General procedure for solving Mews Connector app issues
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated this week

How to send a manual update to the Channel Manager?

Update rates, Availability and restrictions in the Channel Manager, Block dates, Synchronize, Manual push
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

How to troubleshoot your key cutter integration?

Problems with your keycutter, Salto, Vingcard, Onity, Hotek, Messerschmitt, Problem with keys, Doorlocks, Troubleshooting, Key cutter
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

I would like to send a mailer to our database. Is there an integration with Mailchimp?

Mailchimp, Omniboost, Mailing integration, Marketplace, Customer Relations
Britta Becker avatar
Written by Britta Becker
Updated this week

What are the top POS solutions?

Point of sale, Food and beverage, POS, Services, Integrations, POS solution, Restaurant app, Restaurant posting, Post items, Bar items
Britta Becker avatar
Written by Britta Becker
Updated over a week ago

How to add the Accounting integration — AFAS Software?

Accounting integrations, Afas, Finance
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

How to connect my POS to Mews?

Point of sale, POS, Food and beverage, F&B, Integration, POS mapping, Connect POS, Connect point of sale, Map point of sale
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

How do Services work with POS?

Point of sale, POS, Add services, Add order, Add products, Add items, Integration partner, Mews Open API, Restaurant software
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

How to add an order to a customer (room/reservation) from a POS?

Point of sale, POS, Food and beverage, F&B, Add order, Post item, Restaurant item, Restaurant service, Bar service, Charge to room
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

How to complete Popina POS mapping?

Point of Sale, POS, Food and Beverage, F&B, Integrations, Mapping, Popina, Restaurant software, Restaurant system, Outlet
Britta Becker avatar
Written by Britta Becker
Updated this week
Reports

How to measure the number of guests checking in online

Online check-in report, Increase online check-in, Online check-out, Measure increase, Report exporting, Reservation statistics
Knowledge Management avatar
Written by Knowledge Management
Updated over a week ago

Is there a way to get a report of all in-house guests staying for a certain duration?

Stayovers, Staying clients, Reservation report, Guests staying over for specific period, Number of days staying over
Andrea Djurevska avatar
Written by Andrea Djurevska
Updated over a week ago

What are the various filters in Mews Analytics?

Mews analytics, Filters
Knowledge Management avatar
Written by Knowledge Management
Updated over a week ago

How to not break your macros in Excel?

Macro, Excel macros, Reports, Automation, Analysis
Knowledge Management avatar
Written by Knowledge Management
Updated over a week ago

How can I see the number of adults and children at my property?

Person count, child count, adult count, children reporting
K
Written by Kyle Hardman
Updated over a week ago

Why I didn't receive my scheduled reports?

Scheduled exports, Report not delivered, Report not received, Scheduled report not received, Scheduled report not delivered
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated this week

How can I see all reservations from a Company/Travel Agency?

Reservation per company, Reservation report, Travel agency reservations
Victoria Fabetti avatar
Written by Victoria Fabetti
Updated this week

Why is my Space status — Legionella?

Legionella, Space status changes
Mews Team avatar
Written by Mews Team
Updated this week

Is it possible to see when and who made the changes to the rate price?

Rate, Price update/modification, Price change, Action log report, Rate management changes
Mews Team avatar
Written by Mews Team
Updated over a week ago

How do I match the Guest in House report with a Reservation Overview report?

Reservation overview statistics, Guest in house figures, Booked products, Stayovers, Staying clients
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

How to match Accounting report and Manager report?

Difference between Accounting report, Discrepancy between Manager report, Manager report and accounting report don't match
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

How can I check the statuses of the sent emails?

Was email sent, Sent emails, Status of emails, Bounced email, Delivered email, Mail queue, Guest received email
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

Why is there a discrepancy while running a Manager report, grouped by Accounting category?

Manager report, Grouped by Accounting category, Accounting category None, Space categories
Anastasia Lebedeva avatar
Written by Anastasia Lebedeva
Updated over a week ago

How to see the amount of House use over a period of time?

Company use, Employee use, Showroom
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

How to get a full month report?

Reports, Monthly report, Best way to look at reports, Time in reports, Report not matching
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

Can I schedule exports in PDF?

Export schedule, Format export, PDF exports
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

How To Export Guest Data?

Export guest information, Guest profile data, Pull a report with Guest data, Marketing communication, Guest's email
Mews Team avatar
Written by Mews Team
Updated over a week ago

I am fully occupied but the reports say otherwise. Why?

House use, Occupancy, Fully booked, Manager report figures, House use
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

How to export guest classification?

VIP list, Blacklist, Classification list, Customer profiles export
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

How to compare Mews Payments balance with Payment reports?

Mews Payments Balance, Payment report, Payouts, Mews Payments, Credit card payments, Charge
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

How to create a breakfast report?

Guest in house report, Breakfast report, Breakfast list
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

Can we integrate Mews Analytics data into Google Analytics?

Mews Analytics data in Google Analytics, Adwords, Booking analytics
Mews Team avatar
Written by Mews Team
Updated over a week ago
Guest Applications

Why and how to drive more direct bookings?

Booking Engine, Sales Strategy, Revenue Management, Hotel Distribution
Ildefonso Moyano avatar
Written by Ildefonso Moyano
Updated over a week ago

How to increase the percentage of online check-ins at your property

Online check-in, Email customization, Reservation confirmation, Before start email, Online check-in increase
Knowledge Management avatar
Written by Knowledge Management
Updated over a week ago

How can I change the photo in Distributor for our Chain Distributor Booking Engine?

Distributor picture, Booking engine photo, City picture change, Chain booking engine, Distributor video, Change booking engine photo
Wendy Batkova avatar
Written by Wendy Batkova
Updated over a week ago

Online check-out: How to disable it?

Online check-out, Disable online check-out, Checkout, Switch off online check-out
Knowledge Management avatar
Written by Knowledge Management
Updated over a week ago

How does the Apple Wallet work for Online Guest Services?

Apple Wallet setup, How can a guest fill details in Apple Wallet,
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated this week

How do guests have data control in Mews Online Guest Services?

Guest privacy, GDPR, Data privacy, Data control, Online Guest Services, Data storing, Data deletion, Data request
Knowledge Management avatar
Written by Knowledge Management
Updated over a week ago

How do I reply to messages received from guests from Mews Online Guest Services?

Mews Online Guest Services messaging, Reply messages in Mews Operations, Manage messages
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

Online check-in: How to disable it?

Online Guest Services, Online Check-in, Checkin, Disable, Dont send, Guest online checkin,
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

What does the Guest journey look like in the Mews booking engine?

Introduction to Mews Distributor, Booking engine
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

How to set up Terms & Conditions?

Terms and conditions, configure T&C, set up T&C, Guest terms and conditions, Distributor T&C, Online Guest Services T&C, Mews Kiosk T&C
Knowledge Management avatar
Written by Knowledge Management
Updated over a week ago

What are the testing tools for Google Tag Manager and how to use them?

GTM, Google Tag Manager testing, Google Tag Manager tools, Google Tag Manager troubleshooting, Data layer check
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

Why is the Mews Kiosk not working?

Mews Kiosk, Co-Operator, Mews Kiosk, Stopped working, Not working, Check-in kiosk, Tablet, Application, Mews Kiosk, Android, Device, Error
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

Can I test Online Guest Services?

Online Guest Services, Demo, Demo testing, Test Online Guest Services, Guest Journey, Online Guest Services profile
Anastasia Lebedeva avatar
Written by Anastasia Lebedeva
Updated over a week ago

How to update the house rules in the kiosk?

Mews Kiosk, House rules, T&Cs, Guest facing documents
Knowledge Management avatar
Written by Knowledge Management
Updated over a week ago

Why is it not possible to customize or add fields displayed to guests in the Booking Engine?

Customize distributor fields, customize booking engine fields, customize fields, add more fields
Mews Team avatar
Written by Mews Team
Updated over a week ago

How to confirm optional booking in Online Guest Services?

Confirm optional booking, Cancel optional reservation, Manage optional bookings, Online Guest Services
Andrea Djurevska avatar
Written by Andrea Djurevska
Updated over a week ago

Can guests cancel their reservations on the Booking engine or the Guest portal?

Booking engine, Cancel reservation, Guest experience, Cancellation, Cancel booking online
Olga Britt avatar
Written by Olga Britt
Updated over a week ago
Other

How to access Mews Product Webinars?

Product update, New releases, Google integration, New features, Mews YouTube channel
Wendy Batkova avatar
Written by Wendy Batkova
Updated over a week ago

How to refresh my knowledge?

Mews university, Live sessions, Support, Refresher training, New employee, Employee training
Knowledge Management avatar
Written by Knowledge Management
Updated over a week ago

How to subscribe to system disruption and maintenance updates

Mews live updates, System maintenance, Disruptions, Email subscription
Knowledge Management avatar
Written by Knowledge Management
Updated over a week ago

What do Standard & Premium Support include?

Upgrade Support from Standard to Premium, How can I get Premium
Knowledge Management avatar
Written by Knowledge Management
Updated this week

How to make 3DS authentication default?

3DS, payment request, online check out, authenticate, Adyen, Stripe, chargebacks
K
Written by Kyle Hardman
Updated over a week ago

How to enroll in Mews University Live Sessions?

Mews University Live Sessions, Billing and Rebates, Reservations, Rates, Packages, Reports, French, Spanish, Dutch, German
Ryne Parsons avatar
Written by Ryne Parsons
Updated over a week ago

How do I complete the Property Configuration Files?

Configuration File, Config File, Implementations, Onboarding
Ryne Parsons avatar
Written by Ryne Parsons
Updated over a week ago

How can I merge the guest's profiles?

Merge client's profiles, Guest's profile, Two guest's profiles
Olga Britt avatar
Written by Olga Britt
Updated over a week ago

Why are emails sent in English by default?

Language of the emails, Different language, Preferred language, Emails sent in different language, Change language of the emails
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

How to contact Sales?

Sales, Contact sales, Help, Contract
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

How to export the .har file from your browser?

System down, Mews system slow, Urgent, Can't work
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

What to do when I get a Internal server error?

Getting error, Internal, Server, Not working, Error
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

How can I request a mistranslation or otherwise incorrect text to be fixed in Mews?

Incorrect translation, Fix section phrasing, Change message wording
Mews Team avatar
Written by Mews Team
Updated over a week ago

Can Mews make changes in your system?

System changes, Mews terms and conditions, Change data in the system
Wendy Batkova avatar
Written by Wendy Batkova
Updated over a week ago

How is Occupancy calculated in Mews?

Occupancy, Calculating occupancy, Revenue
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

How can I send a message or email to guests?

Communicate with your guests, Personal emails, Individual emails, Send emails to guests
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

How to set up Universal Analytics and Enhanced E-commerce?

Setup Google Analytics, Analytics elements, Google Tag Manager, GTM, E-commerce
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

How to create Mews University login and what are the different learning paths?

Mews university, Training videos, New user, Learnupon, Learning system, Training system, Videos, Tutorials
Mews Team avatar
Written by Mews Team
Updated yesterday

How to disable the sound of the notifications?

Disable sound, Stop sound, Notifications sound, Turn off sound
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

How to resolve, Error: Cannot charge because amount is too high?

What can be a reason for the error message "Cannot charge because amount is too high"
Anastasia Lebedeva avatar
Written by Anastasia Lebedeva
Updated this week

How to contact my Account Manager?

Customer success, Account manager, Manager, Help, Support
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

How to report and help resolve error notifications?

Error message, How to help us solve error notifications, Unknown error
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

How to request a new feature?

New feature, Request feature, Suggestion, Improvement, Idea, User feedback
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

When and how to contact customer support?

Contact Support Team, Critical emergency
Knowledge Management avatar
Written by Knowledge Management
Updated yesterday

I changed the Base Price in Rate Management, why does this not change other prices per space?

Rate Management, Base Price, Price Override
Mews Team avatar
Written by Mews Team
Updated this week
Mews Finance

How to automate monthly platform payments?

Platform fee, Subscription fee, Settle monthly platform fees, Mews fee, Mews Payments deduction, Deduct fees from Mews Payments balance
Anastasia Lebedeva avatar
Written by Anastasia Lebedeva
Updated over a week ago

Where can I find the Mews Payments balance breakdown?

Mews Payments, Balance, Adyen, Stripe, Negative balance
Knowledge Management avatar
Written by Knowledge Management
Updated over a week ago

We paid the negative balance and received a payment request for the same amount again. Why?

Stripe, Mews Payments balance, Negative balance
Knowledge Management avatar
Written by Knowledge Management
Updated over a week ago

Can we settle a Mews payment request from the Mews Payments balance?

Mews Payments balance, Stripe, Mews payment request
Knowledge Management avatar
Written by Knowledge Management
Updated over a week ago

Can we get an invoice instead of a Mews payment request?

Mews payment request, Mews Payments balance, Stripe, Adyen
Knowledge Management avatar
Written by Knowledge Management
Updated over a week ago

I can't refund a client due to the negative Mews Payments balance. How can I top-up my account?

Top-up, Negative balance, Refunds, Stripe, Adyen, Mews Payments, No credit, Insufficient funds, Return money, Top up
Wendy Batkova avatar
Written by Wendy Batkova
Updated over a week ago

Why do we have two different amounts in Mews payment requests and which one is correct?

Mews Payments balance, Adyen, Mews invoice payment, Wrong amount
Knowledge Management avatar
Written by Knowledge Management
Updated over a week ago

Why doesn't the amount on the Mews payment request match the Mews Payments balance?

Mews Payments balance, Negative balance, Adyen, Invoice does not match
Knowledge Management avatar
Written by Knowledge Management
Updated over a week ago

How to find your payment gateway model?

Adyen MoR, Stripe, payment gateway model
K
Written by Kyle Hardman
Updated over a week ago

What report can I use in order to do the reconciliation of the invoiced chargeback fee?

Chargeback fees, Payment disputes, Check chargeback fees
Mews Team avatar
Written by Mews Team
Updated this week

What invoice payment options do I have?

Mews invoicing, Mews finance, Payment options, Automatic settlement, Credit Card, Wire transfer
Knowledge Management avatar
Written by Knowledge Management
Updated this week

My property is on the automatic settlement, but an invoice hasn't been deducted from a Mews Payments payout. Why?

Mews invoicing, Automatic settlement, Mews finance, Mews Payments payout
Knowledge Management avatar
Written by Knowledge Management
Updated this week

After prepayment, I received only a pro forma invoice. When will I receive the final invoice?

Mews invoicing, Mews finance, Pro forma invoice,
Knowledge Management avatar
Written by Knowledge Management
Updated this week

Why is the total amount on my Mews invoice zero?

Mews invoicing, Mews finance, Zero invoice, Mews Payments fee, Automatic settlement
Knowledge Management avatar
Written by Knowledge Management
Updated over a week ago

How does Mews calculate the number of units in the case of monthly invoicing?

Number of units, Mews invoicing, Mews finance, Monthly invoicing
Knowledge Management avatar
Written by Knowledge Management
Updated this week

Why hasn't my monthly invoice been settled against the Mews Payments payout?

Automatic settlement, Mews finance, Payouts
Knowledge Management avatar
Written by Knowledge Management
Updated over a week ago

What types of invoicing does Mews have?

Invoicing, Monthly invoice, Prepayment invoicing, Installation, Setup invoice, Platform fee, Negative balance
Knowledge Management avatar
Written by Knowledge Management
Updated this week

Where can I find the due date of Mews invoices?

Mews invoice, Invoice due date, 14 days, Mews contract, Mews finance
Knowledge Management avatar
Written by Knowledge Management
Updated over a week ago

How to resolve Outstanding Invoices — Overdue banner?

Overdue payment, Red banner, Unpaid invoice
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

What is the Mews KYC (Know Your Customer) Process?

Chargeback, Finance, Know Your Customer, Mews Payments, Payments, Risk
Ryne Parsons avatar
Written by Ryne Parsons
Updated this week

What qualifies as "Compelling Evidence" to fight chargebacks?

Chargeback, Dispute, Compelling evidence,
Mews Team avatar
Written by Mews Team
Updated over a week ago

What are the Mews Invoicing — billing details?

Mews billing details, Mews finance, Invoicing
Knowledge Management avatar
Written by Knowledge Management
Updated over a week ago
Mews University

What to expect in the Mews University — Property Administrator learning path?

Mews university, Learning path, Property administrator, IT manager, Settings, E-learning
Knowledge Management avatar
Written by Knowledge Management
Updated over a week ago

What to expect in the Mews University — General Manager learning path?

General manager, Mews university, Learning path, Senior management, E-learning
Knowledge Management avatar
Written by Knowledge Management
Updated over a week ago

What to expect in the Mews University — Finance Manager learning path?

Finance, Mews university, Learning path, Finance manager, Accountant, E-learning
Knowledge Management avatar
Written by Knowledge Management
Updated over a week ago

What to expect in the Mews University — Reservations & Revenue Manager learning path?

Reservations manager, Revenue manager, Mews university, Learning path, E-learning
Knowledge Management avatar
Written by Knowledge Management
Updated over a week ago

What to expect in the Mews University — Reservations agent learning path?

Reservations agent, Mews university, Learning path, Reservations
Knowledge Management avatar
Written by Knowledge Management
Updated over a week ago

What to expect in the Mews University — Housekeeping Manager learning path?

Housekeeping, Mews university, Learning path, Housekeeping manager, E-learning
Knowledge Management avatar
Written by Knowledge Management
Updated yesterday

What to expect in the Mews University — Housekeeper learning path?

Housekeeping, Mews university, Learning path, Housekeeper, Maintenance
Knowledge Management avatar
Written by Knowledge Management
Updated over a week ago

What to expect in the Mews University — Front office agent learning path?

Front office agent, Mews university, Learning path, Receptionist, Front office, E-learning
Knowledge Management avatar
Written by Knowledge Management
Updated over a week ago

What to expect in the Mews University — Front office manager learning path?

Front office manager, Mews university, Learning path, Front office. E-learning
Knowledge Management avatar
Written by Knowledge Management
Updated over a week ago