Frequently Asked Questions

We offer solutions to the most commonly asked questions by our customers.

Teodora Popadiyna avatar Maksym Marchenko avatar Wendy Batkova avatar +10
184 articles in this collection
Written by Teodora Popadiyna, Maksym Marchenko, Wendy Batkova and 10 others
Settings

How to create products with overridable price?

Product prices, Free service, Change price of service, Flexible price
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

We have a 2 night restriction over the weekend; how can we sell just one room for one night?

Restrictions, Rate management, Exceptions, Remove restriction, Bypass restriction, Change restriction, Override restriction
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

My prices are different or the adjustment to the base price is not calculated properly?

Wrong price, Base rate, Price adjustment, Price difference, Adjustment doesn't add up, Wrong calculation, Difference in price
Victoria Fabetti avatar
Written by Victoria Fabetti
Updated over a week ago

Do Out of Order (OOO) rooms impact availability?

Out of order, OOO, Availability impact, Impact on availability, Blocked rooms
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

How to create a Corporate rate?

Corporate rate, Discount rate, Promotional rate
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

How to connect Mews Distributor with your property’s website

Connect property website to Mews Distributor, Distributor widget, Integrate booking engine, Plugin the booking engine
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

Testing tools for Google Tag Manager

GTM, Google Tag Manager testing, Google Tag Manager tools, Google Tag Manager troubleshooting
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

Extending Operational & Accounting Editable History Window

Operational editable history window, Accounting editable history window, OEHW, AEHW
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

How to customize my registration card

registration card, customization
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated this week

Add or delete spaces to or from your setup

Change room setup, Add spaces, Change room category, Delete space category
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

How to Merge Company Profiles?

Company profiles, Merge profiles
Sofiya Mkhitaryan avatar
Written by Sofiya Mkhitaryan
Updated over a week ago

Send limited availability to the various channels

Send availability, Send limited rooms, Sell limit
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

Reservations with 0% VAT

VAT except, Vat 0%
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

How to change the language on my account

language setup, account language, Mews account
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

Add custom links to your emails

Customization, HTML, Email links
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

Day closure in Mews

Night audit, End of day, Day closing
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

How can I delete an employee profile?

Delete employee, Inferior employee, Superior employee, Delete user
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

New employee didn't receive a welcome email or resetting password

Reset Password, New employee, Cannot login, No welcome email
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Written by Teodora Popadiyna
Updated over a week ago

How to change the cleaning period?

Housekeeping time, Cleaning reminder, Linen change, Clean rooms period
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

Where can I set the max occupancy?

Extra capacity, Maximum occupancy, Allowed amount of people, Maximum room capacity,
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

Changing a base rate

Rate set up, Updating a base rate, Edit base rate
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

If I close the rates in the Channel manager, they automatically reopen, why?

Close rates, Channel manager reopens rates, Rates automatically opened, Restrictions, Channel manager closure, Stop sales, Stop sell
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

How to reorder products?

Change order, Reorder products, Products, Items, Change order of items
Wendy Batkova avatar
Written by Wendy Batkova
Updated over a week ago

How to set up a Parent room?

Parent room, Dorm, Bed, Executive suite, Adjacent room, Connecting room, Dependent room, Ghost room.
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

How to change my notifications?

I am getting emails, I am getting notifications, Responsible employee, Turn off notifications
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

Change the charging option of products

Product charging, Product set up, Cannot change pricing of products
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

Preview mail template

Preview, Review, Mail, Email, Check, See, Template, Confirmation email, Test, View, Personalized emails, HTML
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

Bill products and nights as a package

Package rate, Listed products, Bill details
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Written by Teodora Popadiyna
Updated over a week ago

How to change my own account's information?

Profile details, Change profile email, Change account email, Change, Password, My profile information
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

How do I close all my availability?

Close Availability, Restriction, Availability Adjustment, Close rooms, Stop sales, Stop selling, Stop availability, Close sales
M
Written by Michael Diaz
Updated over a week ago

Travel agency commission

TA commissions, Travel agency set up, Commission calculation
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

How rates in rate groups display in MEWS Distributor

Booking engine rates, Crossed out rate, Strike through, Rate groups booking engine, Rate ordering in booking engine, booking button
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

How can I switch off Messaging in Mews?

Messages, Chat, Guest messaging, Send messages, Disable messages
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

Why the system is posting automatically a service in addition to the products?

Service charged, Service posted, Additional service, Additional product, Service fee, Automatic charge, Automatic posting
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

How do I set up check-in and check-out time?

Arrival time and departure time setup (check-in time - check-out time)
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago
Accounting & Payments

Why is this payment pending after I canceled it on the terminal?

Mews terminal payment, Cancel a payment, Cancel terminal payment, Return money, Pending terminal payment, Undo terminal payment
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated this week

How to change my bank account for merchant payouts?

Bank details, Change bank details, Change bank account, Change IBAN, Payouts account
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

How to find Bills and Invoices assigned to a company?

Bills and invoices, Company bills and invoices, Company bills report
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

Where can I set the e-mail for chargeback notifications?

Chargeback notification, chargeback e-mail
Victoria Fabetti avatar
Written by Victoria Fabetti
Updated over a week ago

Chargeback received after a refund due to Covid-19

Covid refund, Covid chargeback, Disputed charge after refund, Chargeback of refund
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

Resolve rebated items from cancelled bookings

Billing cancellation, Billing issue, Cancellation rebate
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

Automatic deposit settlement

How to set up automatic deposit settlement
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated this week

Why is a credit card transaction declined/failed?

Credit card transaction, Declined transaction, Failed credit card payment, Declined credit card payment
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

Mews Merchant overview

What is Mews Merchant and how it works, benefits of Mews Merchant, how to use Mews Merchant, PCI, Payment automation
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

How to do a partial refund via Mews Merchant?

Partial refund, Payment refund, Mews merchant, Discount, Rebate
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

How to deal with Cancellations fee

Deal with cancellation fees, Waive cancellation fees, Delete reservation, Apply cancellation fees, Cancelled reservation
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

How to set up my Accounting Categories of Stay services?

Set up accounting categories, Accounting categories fields, Accounting setup
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

Add other external payment options

Cheque payment, Voucher payments, Barter, Other payment methods
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

How do I create and manage invoices with a paymaster?

Create and manage invoices with paymaster, External guests charges
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

How to refund a credit card Terminal payment?

Terminal payment, Terminal refund, Credit card refund
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

Why does payment in Mews appear as pending, what should we do?

Pending payment, payment attempts
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

Close a bill with an unexpected night rebate

Unexpected night rebate, Night refund, Give money back, Credit guest
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

How to track prepayments and deposits via the accounting ledger?

Accounting ledger, Deposit ledger, Prepayments, Deposits, Open bills, Track payments, Prepaid reservations, Prepaid bills, Prepaid stays
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

How can I modify an issued invoice?

Issued invoice, Change closed invoice, Incorrect invoice, Rebate invoice, Receivable tracking
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

How to send an issued invoice to a different email than the guest email?

Invoice, Issued invoice, Emailing bills and invoices, Invoice PDF
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

How to refund a credit card payment via Merchant

Refund, Merchant refund, Merchant payment
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

How to set up an automatic settlement for Virtual Credit Cards

Automatic settlement, Virtual credit cards, Settlement, Automatic payments, Charge VCC on arrival, Charging on check in date
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

How does the Guest information affect the Bill information

Produce bill, Produce invoice, Issue bill, Invoice information
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

Accounting Ledger – Deposits

Deposits, Accounting ledger, Balance
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago
Front Office

Deleting OOO blocks in the past

Out of order, delete ooo, modify ooo
Victoria Fabetti avatar
Written by Victoria Fabetti
Updated over a week ago

How do I use the Commander App?

Commander app overview, Housekeeping app
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

Introduction to Mews Operator

Introduction to Mews Operator, Information Mews Operator, Information on kiosk, Kiosk introduction, What is the kiosk, Kiosk
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated yesterday

How to upgrade and downgrade a reservation

Upgrade and downgrade a reservation through the Reservations module or the Timeline
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated this week

Cancel a checked-in reservation

Undo check-in, Cancel checked in, Cannot cancel reservation
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

Manage multiple properties

Manage properties, Multiple properties, Multiple hotels
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

House use, Out of Service and Out of Order

Staff room, Out-of-service, Out-of-order, OOS, OOO
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

Customer module overview

Customer module, Guests details, Guests information, Customer information
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated this week

Add Lost and Found

Forgotten items, Lost property, Forgot in the room
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

Printer printing double

Printer, Printing, Printed, Twice, Multiple, Mews printer, Double, Documents, Files,
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

Room categories ordering

Inventory levels, Priority assignment, Upgrade, Downgrade
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

How to blacklist a customer?

Blacklist, Black list, Block customers, Prevent guests from booking
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

Overbookings - how to find & solve them

Timeline overbooking, Can't find overbooking on timeline, Room type overbooking, Red line, Find overbooking, Auto-replenishment,fully booked
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated this week

Can't check-in/out a reservation

Not able to check-in/out, Check-in error, Cannot complete check-out, Cannot check-in reservation because assigned space is blocked.
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated this week

Closing a bill above 400 EUR for Spanish customers

Invalid tax identifier, Can't close a bill, NIF, 400 euro, Spanish bills, Spanish fiscal registry
Victoria Fabetti avatar
Written by Victoria Fabetti
Updated over a week ago

The registration card is blank

Registration card empty
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago
Reservations

Group billing - How to handle account bills?

Billing, Future bills, Paymaster account, Paymaster
Maksym Marchenko avatar
Written by Maksym Marchenko
Updated this week

Group billing - How to handle groups?

Groups, Billing, Paymaster, Invoices
Maksym Marchenko avatar
Written by Maksym Marchenko
Updated this week

Group billing - How to handle payments?

Payments, Group billing, Rebate, Partial payment, Terminal payments
Maksym Marchenko avatar
Written by Maksym Marchenko
Updated this week

Group billing - How to move bill items?

Move items, Group billing, Paymaster, Company bill
Maksym Marchenko avatar
Written by Maksym Marchenko
Updated this week

Group billing - How to handle unassigned items?

Group billing, Unassigned items, Unpaid items, Deposits
Maksym Marchenko avatar
Written by Maksym Marchenko
Updated this week

Add a companion to the reservation

Guest information missing, Different name in reservation, Missing companion, Guest in house report not complete, Create companion
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

Availability doesn't match in Mews and in the channel manager

Discrepancy, Availability, Channel manager, Not updated, Wrong availability
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

Why am I overbooked?

Reasons for overbooking, Overbooked, Booking.com overbooking, Red line
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

Rates don't match in Mews and in the channel manager

Discrepancy, Rates, Channel manager, Not updated, Wrong rate
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

Mews University login

Mews University, Training videos, New user, Learnupon
Mews Team avatar
Written by Mews Team
Updated over a week ago

How to find the overbooking?

Overbooking, Find overbooking, Search for overbooking, Red line
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

If a guest leaves the hotel earlier, how can we do the check-out one or more days before?

How to handle early departure, unscheduled check-out, early checkout
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

How to create multiple reservations

Create multiple reservations at the same time, Group booking
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

Reservations module overview

Reservation details, Change reservation
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated this week

Why I am not receiving bookings from the channel manager in Mews?

Reservations not downloaded, Channel manager bookings, Not receiving reservations, Reservations not delivered, Can't see reservation in Mews
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

Reinstate a confirmed optional booking

Optional booking, Confirmed status, Optional status, Inquiry booking, Reinstate inquiry
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

Link products to vouchers

Packages, Link products, Booking engine, Private rate, Private package
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

How do no-shows work?

No show, No-show, Non-arrival, Late cancellation
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

Can I distinguish Expedia Collect from Hotel Collect bookings if I use SiteMinder?

Expedia collect, Hotel collect, Expedia, Siteminder, Expedia via Siteminder, Distinguish expedia reservations
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

I have received a reservation under the wrong space category type

Channel manager booking, Wrong room category, Allocation problem, Wrongly assigned room, Wrong room type, Assigned room, Wrong allocation
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

Can I create or modify a reservation for a date in the past?

Create past reservation, Modify reservation in the past, Create past booking, Create booking in the past, Reservation/booking with past date
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

Is it possible to cancel credit card payments?

Credit card payments, Cancel payment, Refund payment, Credit card refund
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

(Un)merge Groups

Merging groups, Adding reservations to your group bookings, Separate group
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

How do I extend a reservation?

Extend reservation, Change reservation, Change date of reservation, Change departure date, Change arrival date, Extend stay
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

"Keep old price" option not working

Change rate, Keep old rate, Keep price, Don't change price, Change price, Price changed, Change number of people and keep price
Mews Team avatar
Written by Mews Team
Updated this week
Integrations

Top integrated channel managers

Best channel managers, Top channel managers, Which channel manager should I use, I want to find a channel manager, Channel manager
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

How can I connect my accounting integration?

Accounting setup, Requirements for accounting software, Accounting software, Connect accounting integration, Accounting integration
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

Point of Sale FAQ

Point of sale, POS, Marketplace, Integrations, Food & beverage, F&B, Accounting category, Incorrect TAX/VAT, Products, Items, Services, FAQ
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

How to find Product ID/Service ID/Accounting Category ID in Mews?

Product ID, Accounting category ID, Service ID, ID number, Identification number, Find ID, POS ID
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

Legal environment integrations - InvoiceXpress

Legal environment, integrations, InvoiceXpress, Portuguese LE, Invoicing integrations
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Written by Teodora Popadiyna
Updated over a week ago

Accounting integrations - Yuki

Accounting integrations, Yuki, Finance, Accounting
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

Accounting integrations - Xero

Accounting integrations, Xero, Finance
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

Accounting integrations - Visma

Accounting integrations, Visma, Finance
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

Accounting integrations - Unit4

Accounting integrations, Unit4, Finance
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

Channel manager reservation received with unknown code

Channel manager mapping, reservations, rates, space categories, email, error, unknown code, channel manager
Aylin Klinge avatar
Written by Aylin Klinge
Updated over a week ago

How to contact POS support

POS support, Lightspeed support, integration partner contact
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

Door lock protocols and key creation message formats

protocol, key cutter message format, Salto time conversion
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

How do key cutter integrations work

Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

How to find logs from the Mews Connector app

Connector logs for key cutter troubleshooting
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

Map Travel Agent to Channel Manager

Channel manager, Travel agency's contract, Company profiles, Travel agency, Company, Channel manager codes
Sofiya Mkhitaryan avatar
Written by Sofiya Mkhitaryan
Updated over a week ago

Accounting integrations - Filosof

Accounting integrations, Filosof, Finance
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

Accounting integrations - Exact Online

Accounting integrations, Exact Online, Finance
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

Accounting integrations - Exact Globe

Accounting integrations, Exact Globe, Finance
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

Accounting integrations - Efact

Accounting integrations, Efact, Finance
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

Accounting integrations - DATEV

Accounting integrations, Datev, Finance
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

Accounting integrations - Twinfield

Accounting integrations, Twinfield, Finance
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

How does a key cutter integration work with Operator kiosk?

operator kiosk, key cutter, key encoder
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

Accounting integrations - Reeleezee

Accounting integrations, Reeleezee, Finance
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

Can I connect to Airbnb?

Airbnb connection, Connect to airbnb, Channel manager connecting to airbnb, Channel managers
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

Accounting integrations - Sage

Accounting integrations, Sage, Finance
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

Accounting integrations - Quickbooks

Accounting integrations, Quickbooks, Finance, Omniboost
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Written by Teodora Popadiyna
Updated over a week ago

How does Mews Marketplace work?

Marketplace, Integrations, App store, Connect integrations
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

Does Mews integrate with Google Hotel Ads?

Google hotel ads integration, Direct bookings via google, Google ads, Google integrations, Myhotelshop, WIHP, Jackrabbit, Hotel ads
Joris Vanlessen avatar
Written by Joris Vanlessen
Updated over a week ago

Accounting integrations - King Software

Accounting integrations, King Software, Finance, Omniboost
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

Duplicate connectors

New version of connector, Old version of connector, Resolve device duplicates
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Written by Teodora Popadiyna
Updated over a week ago

Best Covid-19 integrated partner solutions

contactless solution, contact-free solution, integration partners
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Written by Teodora Popadiyna
Updated over a week ago

How to switch from one channel manager to another

Changing your channel manager in Mews
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Written by Teodora Popadiyna
Updated over a week ago

Mews Connector application for Windows

Windows Connector, WebSocket, FIAS settings
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

Connector error notification

Error notification, Bell ring, Key cutter fail, Printer fail
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

How to troubleshoot Marketplace integration issues

General procedure for solving Connector API integration issues
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

How to send a manual update to the Channel Manager?

Update rates, Availability and restrictions in the Channel Manager, Block dates, Synchronize, Manual push
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

Troubleshooting your key cutter integration

Key cutting setup, How to solve problems with your keycutter, Salto, Vingcard, Onity, Hotek, Messerschmitt, Problem with keys, Doorlocks
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

Accounting integrations - AFAS Software

Accounting integrations, Afas, Finance
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

Which POS solution does Mews integrate with?

Point of sale, Food and beverage, POS, Services, Integrations, POS solution, Restaurant app, Restaurant posting, Post items, Bar items
Lida Semak avatar
Written by Lida Semak
Updated over a week ago

How to connect my POS to Mews?

Point of sale, POS, Food and beverage, F&B, Integration, POS mapping, Connect POS, Connect point of sale, Map point of sale
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

Understanding Services with POS

Point of sale, POS, Add services, Add order, Add products, Add items, Integration partner, Connector API, Restaurant software
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

How to add order to a customer (room/reservation) from a POS?

Point of sale, POS, Food and beverage, F&B, Add order, Post item, Restaurant item, Restaurant service, Bar service, Charge to room
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago
Reports

Space status - Legionella

Legionella, Space status changes
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

Matching Accounting report and Manager report

Difference between Accounting report, Discrepancy between Manager report, Manager report and accounting report don't match
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

Statuses of the sent emails

Was email sent, Sent emails, Status of emails, Bounced email, Delivered email, Mail queue, Guest received email
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

How to see the amount of House use over a period of time

Company use, Employee use, Showroom
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

How to get a full month report

Reports, Monthly report, Best way to look at reports, Time in reports, Report not matching
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

How to export guest data

Export guest information, Guest profiles data, Pull a report with Guest data, Marketing communication, Guest's email
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

Schedule Exports in PDF

Export schedule, Format export, PDF exports
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Written by Teodora Popadiyna
Updated over a week ago

I am fully occupied but the reports say otherwise. Why?

House use, Occupancy, Fully booked, Manager report figures, House use
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Written by Teodora Popadiyna
Updated over a week ago

Export guest classification

VIP list, Blacklist, Classification list, Customer profiles export
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Written by Teodora Popadiyna
Updated over a week ago

Comparing Merchant balance and Payment reports

Merchant Balance, Payment report, Payouts, Merchant, Credit card payments, Charge
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Written by Teodora Popadiyna
Updated over a week ago

How to create a breakfast report

Guest in house report, Breakfast report, Breakfast list
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Written by Teodora Popadiyna
Updated over a week ago
Guest Applications

Disable online check-out

Online check-out, Disable online check-out, Checkout, Switch off online check-out
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Written by Maksym Marchenko
Updated yesterday

Apple Wallet for Navigator

Apple Wallet setup, How can a guest fill details in Apple Wallet,
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Written by Teodora Popadiyna
Updated over a week ago

Guests data control in Mews Navigator

Guests privacy, GDPR, Data privacy, Data control, Navigator, Data storing, Data deletion. Data request
J
Written by Jose Fernandez
Updated over a week ago

How do I reply to messages received from guests from Mews Navigator?

Mews Navigator messaging, Reply messages in Commander, Manage messages
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

Disable Online Check-in

Navigator, Online Check-in, Checkin, Disable, Dont send, Guest online checkin,
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Written by Teodora Popadiyna
Updated over a week ago

Mews Distributor overview

Introduction to Mews Distributor, Booking engine
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Written by Teodora Popadiyna
Updated over a week ago

Set up Terms & Conditions

Terms and conditions, T&C, configure T&C, set up T&C, Guest terms and conditions, T&C's, Distributor T&C, Navigator T&C, Operator T&C
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

Operator not working

Operator, Co-Operator, Kiosk, Stopped working, Not working, Check-in kiosk, Tablet, Application, Mews Operator, Android, Device, Error
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Written by Teodora Popadiyna
Updated over a week ago

How to update the house rules in the kiosk

Operator kiosk, House rules, T&Cs, Guest facing documents
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Written by Teodora Popadiyna
Updated over a week ago
Other

Standard & Premium Support

Upgrade support, Get faster support, Solve challenges faster, Chat, Ask questions by phone, 24/7 support, API support
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Written by Teodora Popadiyna
Updated over a week ago

How to contact Sales?

Sales, Contact sales, Help, Contract
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Written by Teodora Popadiyna
Updated over a week ago

Export the .har file from your browser

Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

Internal server error

Getting error, Internal, Server, Not working, Error
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

Sending channel manager updates for more than 365 days?

Channel manager, Upload availability, Upload restrictions, Upload rates, Upload interval, More than 365 days, maximum interval of update
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Written by Teodora Popadiyna
Updated over a week ago

Can I manage restrictions directly in the Channel manager?

Restrictions, Manage restrictions, Channel manager
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Written by Teodora Popadiyna
Updated over a week ago

How is Occupancy calculated in Mews?

Occupancy, Calculating occupancy, Revenue
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Written by Teodora Popadiyna
Updated over a week ago

Outstanding Invoices - Overdue banner

Overdue payment, Red banner, Unpaid invoice
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Written by Teodora Popadiyna
Updated over a week ago

Send a message or email to guests

Communicate with your guests, Personal emails, Individual emails, Send emails to guests
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Written by Teodora Popadiyna
Updated over a week ago

Can I remove the QR code from the emails?

Delete QR code, Change the QR code
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Written by Teodora Popadiyna
Updated over a week ago

How to change the e-mail address on my account?

Change e-mail, Replace e-mail to my account, I want to change email address in Mews
Teodora Popadiyna avatar
Written by Teodora Popadiyna
Updated over a week ago

Universal Analytics and Enhanced E-commerce

Setup Google Analytics, Analytics elements, Google Tag Manager, GTM, E-commerce
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Written by Teodora Popadiyna
Updated over a week ago

How to disable the sound of the notifications?

Disable sound, Stop sound, Notifications sound, Turn off sound
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Written by Teodora Popadiyna
Updated over a week ago

Contact Account Manager

Customer success, Account manager, Manager, Help, Support
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Written by Teodora Popadiyna
Updated over a week ago

Error notification

Error message, How to help us solve error notifications, Unknown error
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Written by Teodora Popadiyna
Updated over a week ago

How to request a new feature?

New feature, Request feature, Suggestion, Improvement, Idea
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Written by Teodora Popadiyna
Updated over a week ago

Contact Customer Support

Need help, Customer care, Email, Customer support, Support, Urgent, Emergency, Critical, Contact support, Phone support
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Written by Teodora Popadiyna
Updated over a week ago