Key cutter response messages

key cutter error messages and what they mean

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29 articles in this collection
Written by Mews Team

Parent space in lock software is occupied

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Written by Mews Team
Updated over a week ago

Missing fields for key requests

Hotek, Salto JustIN, mobile keys, email, email address, phone number, customer profile
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Written by Mews Team
Updated over a week ago

Lock software cannot communicate to encoder

no response from encoder, no communication, encoder does not answer, encoder is not online, encoder not plugged in
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Written by Mews Team
Updated over a week ago

Invalid URI

Invalid URI, URI scheme is not valid, Fias connection not established, invalid IP address
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Written by Mews Team
Updated over a week ago

Lock software has not established connection

No active connection. Fias client has not established connection.
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Written by Mews Team
Updated over a week ago

Lock software error/Unknown error

unknown error
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Written by Mews Team
Updated over a week ago

Mews Connector cannot reach Lock Software

cannot connect, IP Address, Port Number, key encoding application not running
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Written by Mews Team
Updated over a week ago

Data JSON incorrect

Windows Connector does not support this command. Please check in Mews that the JSON entered in the device's settings are correct.
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Written by Mews Team
Updated over a week ago

Encoder busy

device busy, overflow, busy executing a previous task, encoder is already in use
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Written by Mews Team
Updated over a week ago

Encoder timed out

Time out, No card on encoder, Waiting too long, Waited too long, Retry
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Written by Mews Team
Updated over a week ago

Check-out time error

Error with O field, expire time cannot be in the past, less than system date and time
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Written by Mews Team
Updated over a week ago

Check-in time error

check in time invalid, arrival time, error with D Field
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Written by Mews Team
Updated over a week ago

Hotek - client not connected

client not connected, client end not connected
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Written by Mews Team
Updated over a week ago

Visionline - too long validity

Validity of card is longer than allowed.
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Written by Mews Team
Updated over a week ago

Visionline - bad credentials

TOOMANYCLIENTS, LOGON_BAD_PASSWORD, encoder required
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Written by Mews Team
Updated over a week ago

Encoder does not exist

illegal device address, encoder name not specified, specified encoder does not exist, invalid/wrong destination address, encoder mapping
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Written by Mews Team
Updated over a week ago

Operation cancelled

operation aborted, cancelled command, canceled command,
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Written by Mews Team
Updated over a week ago

Card jammed

Card jammed, card does not have the proper physical dimensions, stuck in the encoder, a foreign object may have been inserted
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Written by Mews Team
Updated over a week ago

Bad Card

not a guest card, card not found, wrongly inserted, card damaged,
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Written by Mews Team
Updated over a week ago

Invalid login

password error
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Written by Mews Team
Updated over a week ago

Visionline - cannot encode card

encoding of card was not possible, CARD_TIMEOUT_ERROR, SMARTCARD_WRITE_ERROR, PORTOPENFAILURE, DEVICE_INVALID_CALLID, NOSUITABLESECTORONCHIP
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Written by Mews Team
Updated over a week ago

Space busy in lock software

room is in use, room is being occupied, the requested guest card is being encoded by another station.
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Written by Mews Team
Updated over a week ago

Maximum number of cards made

maximum number of cards made, cannot make more cards
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Written by Mews Team
Updated over a week ago

Date time invalid

card validity error, invalid time, time zone conversion issues
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Written by Mews Team
Updated over a week ago

Vision - incorrect User Group

Error with U Field, Data JSON
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Written by Mews Team
Updated over a week ago

Space is empty in lock software

room not occupied, room is checked out, no guest, guest not found, key has been deleted
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Written by Mews Team
Updated over a week ago

Vision - incorrect User Type

Error with T Field, Data JSON
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Written by Mews Team
Updated over a week ago

Space does not exist in lock software

invalid room, room does not exist, door does not exist, R field, non existing room, space mapping
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Written by Mews Team
Updated over a week ago

Space is locked in your lock software

requested room is out of service
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Written by Mews Team
Updated over a week ago