The Customer Profiles Report lists all of your customer profiles, and information from them. You can use the report to:
- See an overview of your customer profiles.
- Check that your customer profiles are 100% complete.
- The completion % is calculated differently depending on the information that's legally required in your country. If you have report exports set up, it's important that your Customer Profiles Report is 100% complete or the export could fail—learn more about how to automatically export reports for your local authorities.
- Generate a Birthday Report by selecting Birthday in house under the Mode filter.
Note: If the Customer Profiles Report is missing a column that's required in your legal environment, contact support.
Reading the report
The Customer Profiles Report includes all of your customer profiles—click on a customer's First name or Last name to open their customer profile. The information listed in the report changes depending on your legal environment (for example, in Spanish properties, the Customer Profiles Report includes a column called Second last name), but typically you'll see the following:
- Last name
- First name
- Birth date
- Identity card
- Travel Visa
- Profile completion
Refining the report
Use filters to refine the report according to your needs.
Select Arrival to include customers who arrived during the selected time period.
Select Birthday in house to view customers with birthdays during the selected time period.
Select Created to view customer profiles that were created during the selected time period.
Select In house to include customers arriving and staying for at least one night within the selected interval.
Select Checked out to include customers whose reservations have been checked out.
Select Checked in to include customers whose reservations have been checked in.
Select Confirmed to include customers whose reservations are confirmed.
Select Optional to include customers whose reservations are optional.
|Start||Select a start date to restrict results to a specific time period.|
|End||Select an end date to restrict results to a specific time period.|