If a guest needs to move into a new space during their stay, you can split their reservation.
Splitting a reservation automatically: a) shortens the original reservation, b) creates a duplicate reservation that begins when the first reservation ends, and c) groups the two reservations together.
- Open the reservation.
- Go to the Properties tab.
- Under Split reservation, select the date and time that the guest will begin their stay in the new space.
- When the guest is ready to move to a new space, you'll need to check out the original reservation and check in the new reservation.
There are several reasons why you might not be able to split a reservation:
You can't split a reservation if any bill items attached to your stay service were closed on a bill. If you've already closed a bill for this reservation, you need to:
- Rebate the products.
- Split the reservation.
- Manually re-post products.
If you want to move a guest on the day of arrival, you don't need to split their reservation.