Restrictions can be used to prevent reservations from being made if they meet certain conditions—giving you more control over your revenue management.
Restrictions are defined by conditions (rules that must be met for the restriction to apply) and exceptions (rules that prevent the restriction from applying when met).
Note: If you create a restriction without defining any conditions or exceptions, your entire property will be blocked and it will not be possible to create any reservations.
Conditions
Conditions are rules that must be met for the restriction to apply to a reservation. Note: If a restriction has multiple conditions and a reservation only meets one, the restriction will not apply.
| Field | Description |
|---|---|
| Type |
Select Closed to arrival if you want to restrict guests from arriving within the specified dates. Select Closed to departure if you want to restrict guests from departing within the specified dates. Select Closed to stay if you want to restrict guests from staying overnight within the specified dates. |
| Start | Select a start date for the restriction. |
| End | Select an end date for the restriction. |
| Days | Select the days of the week that the restriction will apply to. |
| Exact rate | Select a rate to restrict customers from making reservations with the selected rate. If it is a parent rate, its dependent rates will remain unaffected. |
| Base rate | Select a rate to restrict customers from making reservations with the selected rate and all dependent rates (if it is a parent rate). |
| Rate group | Select a rate group to restrict customers from making reservations with any rate from within the selected rate group. |
| Space category | Select a space category to restrict customers from reserving spaces within the selected space category. |
| Space type | Select a space type to restrict customers from reserving spaces of the selected type. |
Exceptions
Exceptions are rules that prevent the restriction from applying to a reservation, even when all conditions have been met. To be excluded from the restriction, a reservation must meet all of the exceptions.
| Field | Description |
|---|---|
| Minimum advance |
Enter a minimum number of days in advance that guests must make a reservation to be excluded from the restriction. This could be used to apply certain rates to guests who book early. |
| Maximum advance | Enter a maximum number of days in advance that guests must make a reservation to be excluded from the restriction. This could be used to apply certain rates to guests who book last minute. |
| Minimum length | Enter a minimum number of nights that must be reserved to be excluded from the restriction. This could be used to apply certain rates to guests who book shorter stays. |
| Maximum length | Enter a maximum number of nights that must be reserved to be excluded from the restriction. This could be used to apply certain rates to guests who book longer stays. |
| Minimum price | Enter a minimum price that must apply to every night of a reservation for it to be excluded from the restriction. This could be used to prevent rates from dropping below a certain price. |
| Maximum price | Enter a maximum price that must apply to every night of a reservation for it to be excluded from the restriction. This could be used to set a price which rates cannot exceed. |
| Currency | Select the currency of your price exception. |
An example restriction
Consider a restriction with the following conditions and exceptions:
Conditions
- Type: Closed to stay
- Start: 01/12/2018
- End: 31/12/2018
- Exact rate: Fully flexible
Exceptions
- Minimum advance: 5 days
- Maximum advance: 10 days
The following reservations would not be accepted:
- Booked two days in advance. Arriving on 01/12/2018. Departing on 07/12/2018. Fully flexible rate selected.
- Booked eleven days in advance. Arriving on 01/12/2018. Departing on 03/12/2018. Fully flexible rate selected.
- Booked two days in advance. Arriving on 01/12/2018. Departing on 03/12/2018. Fully flexible rate selected.
The following reservation would be accepted:
- Booked nine days in advance. Arriving on 01/12/2018. Departing on 04/12/2018. Fully flexible rate selected.