FAQs for pricing package changes in Mews Operations

Depending on your existing package, you move to the following:

• Existing Starter becomes PMS Essentials
• Existing Professional becomes PMS Advanced
• Existing Enterprise become PMS Enterprise

Mews sends an email notification with confirmation of your exact package change and the date it becomes effective.

When you move to your new PMS pricing package:

• Your package name changes: The new name appears in the product description on your invoices.
• You may gain additional capabilities: Depending on your current package, you may gain access to additional capabilities as the new PMS packages have a stronger baseline. You can view details below.
• Your billing model may change: Mews does not apply changes to the prepayment invoice until the next renewal for customers on an annual prepayment cycle. For customers on a monthly cycle, Mews moves from usage-based billing in arrears to a fixed monthly subscription in advance. You can find specific details about your scenario and how your changes are reflected in the email notification.

In all cases:

• There is no downtime.
• No action is required.
• You do not lose core functionality as part of this migration.

If your notification includes additional administrative updates, for example, updated terms and conditions, the email explains what this means and your available options.

If you are moving from Legacy Starter to PMS Essentials, you benefit from the following improvements:

• A more complete baseline PMS setup across front office, housekeeping, and reporting
• More Marketplace integrations included by default
• Mews Kiosk included as part of the baseline
• Expanded housekeeping and task tools
• Improved operational reporting and longer activity history retention

Mews enables these features automatically on the effective date. You can learn more about the Essentials features in the Understanding the Essentials pricing plan help article.

If you are moving from Legacy Professional to PMS Advanced, you keep your PMS foundation and benefit from the following improvements:

• Customizable online check-in forms and flows
• Guest portal messaging
• SMS reminders
• Digital keys where supported by your lock provider
• Booking engine enhancements designed to support direct bookings
• AI-assisted guest insights

Mews enables these features automatically on the effective date. You can learn more about the Advanced features in the Upgrading from Essentials to Advanced pricing plan in Mews help article.

If you are moving from Legacy Enterprise to PMS Enterprise, you remain at an Enterprise level. The main change is structural clarity around the available modules, such as core PMS, guest experience, connectivity, analytics, and Mews Multi-Property.

What stays the same:

• Your Enterprise-level access remains Enterprise-level.
• Unlimited integrations and APIs remain in place.
• Analytics and multi-property capabilities remain.

You can learn more about the Enterprise features in the Upgrading from Advanced to Enterprise pricing plan in Mews help article.

There are some price increases:

• If you are on annual prepayment, your current commercial terms typically remain in place until your next renewal.
• If your billing model changes, your email explains what changes and when.

For questions about your specific terms, contact your Customer Success Manager or Support.

Your notification email confirms your billing scenario.

• If you are on annual prepayment
  • Your prepayment remains valid until the end of its term.
  • You do not receive an additional PMS charge solely due to the package change.
  • From renewal, invoices reference the new package name.
• If you are billed monthly
  • You are moving to a subscription based fee billed in advance instead of a usage based fee billed in arrears.
  • You may see two invoices close together during the transition:
    • One final invoice in arrears under the legacy model
    • One subscription invoice in advance under the new model
  • After the transition month, you receive monthly subscription invoices billed in advance.

If this change affects you, Mews sends you an email before the effective date. It includes:

• Your current and new package name
• The effective date
• A summary of what changes
• Billing details
• Where to go with questions

In most cases, you do not need to complete any actions. You may want to:

• Share the notification with your finance team
• Review the billing section if your billing timing changes
• Contact Mews Support if something does not match your expectations

If you need to complete any specific actions, your email explains what to do and by when.

• For package or feature questions: Contact Support or your Customer Success Manager.
• For invoice questions: Contact Support and include the invoice number.
• For contractual questions: Follow the instructions in your notification email.