You can learn more about GlobRes here.

Here are some things to know before you set up GlobRes for Mews Operations:

• This integration works in both net and gross pricing environments.
• Ignore the product codes, GlobRes sends rate-space category combinations with your room and rate codes. These won't be used for mapping.
• Contact GlobRes support to:
  • Request your room and rate codes.
  • Schedule a date to test the integration together.

Note: If you're already live with Mews, Mews does not configure the entire channel manager integrations for you. If you have any problems fixing the mapping errors within Mews, contact the Mews support team to help you troubleshoot.

In this article you can learn about how to set up the GlobRes integration in Mews Operations:

• Step 1: Connect GlobRes
• Step 2: Map space categories
  • To remove mapped space categories
  • To update mapped space category codes
  • To manually map new space categories
• Step 3: Map rates
  • To remove mapped rates
  • To update mapped rate codes
  • To manually map new rates
• Step 4: Connect space categories to rates
• Step 5: Add products
  • Products charged per night or per person per night
    • Step 1: Map the product
    • Step 2: Connect the product to a mapped rate
  • Products charged once or per person
    • To map the product
    • To create a product rule
• Step 6: Set up travel agencies
• Step 7: Test the integration
• Step 9: Enable the integration

 

Step 1: Connect GlobRes

1. In Mews Operations, go to the main menu  > Marketplace.
2. Under Categories, click Distribution.
3. Find the GlobRes integration and click Explore. Note: If you already have a contract with GlobRes, click Connect integration. 
4. Click Connect integration.

 

Step 2: Map space categories

When you connect the GlobRes integration, Mews automatically maps all your space categories but you need to update the codes. If you need to add more space categories in the future, you can manually map them.

If you don't want Mews to send a space category to GlobRes, you can remove it.
 

To remove mapped space categories

1. In the Marketplace, go to My subscriptions.
2. Locate the GlobRes integration and click Settings.
3. Click Channel manager rates.
4. Find the rate that the space category is connected to, and click on the Space category code.
5. In the Channel manager categories section, find the space category you want to remove and click the icon.
6. Click Delete.
7. Repeat steps 4-6 for every space category that you don't want to send to GlobRes.

 

To update mapped space category codes

1. In the Marketplace, go to My subscriptions.
2. Find the GlobRes integration and click Settings.
3. Click Channel manager categories.
4. Find the space category you want to update, and click Space category code.
5. In the Space category field, enter the room code from GlobRes.
6. Select the Synchronized checkbox to send availability updates to the channel manager. Note: If a space category is unsynchronized, no updates are sent.
7. Click Save.

 

To manually map new space categories

1. In the Marketplace, go to My subscriptions.
2. Locate the GlobRes integration and click Settings.
3. Click Channel manager categories.
4. Click +.
5. In the Space category field, enter a unique code for this space category. Mews recommends that you create a short code to describe the space category, for example, "PRES" for "Presidential Suite". Make sure not to include spaces or special characters.
6. Under Category, select the space category you want to send to GlobRes.
7. Select the Synchronized checkbox to send availability updates to the channel manager. Note: If a space category is unsynchronized, Mews doesn't send any updates.
8. Click Create.

Repeat steps 4-8 for every space category that you want to map.

 

Step 3: Map rates

When you connect the GlobRes integration, Mews automatically maps all your public rates but you need to update the codes.

To remove mapped rates

If you want to completely remove a rate so that no reservations can be created with it, delete or unsynchronize the rate in both Mews Operations and GlobRes.

If you want to send private rates, you can manually map them.
 

To update mapped rate codes

1. In the Marketplace, go to My subscriptions.
2. Find the GlobRes integration and click Settings. 
3. Click Channel manager rates.
4. Find the rate you want to update, and click on the Rate code.
5. In the Rate code field, enter the rate code from GlobRes.
6. Find the Synchronized checkbox and decide which updates you want to send to the channel manager.

• Synchronized rates send pricing and restriction updates to the channel manager.
• Unsynchronized rates don’t send pricing or restriction updates to the channel manager, but can still receive reservations.

If you want to manage rate pricing in GlobRes rather than Mews Operations, make sure the rate is unsynchronized.

7. Click Save. 

To manually map new rates

1. In the Marketplace, go to My subscriptions.
2. Locate the GlobeRes integration and click Settings.
3. Click Channel manager rates.
4. Find the rate you want, and click on the Rate code.
5. Click +.
6. In the Rate code field, enter a unique code for this rate. Mews recommends that you create a short code to describe it. For example, "NRBB" for a non-refundable rate that includes breakfast. Make sure not to include spaces or special characters. 
7. Under Rate, select the rate you want to send to GlobRes. 
8. Find the Synchronized checkbox and decide which updates you want to send to the channel manager.

• Synchronized rates send pricing and restriction updates to the channel manager.
• Unsynchronized rates don’t send pricing or restriction updates to the channel manager, but can still receive reservations.

If you want to manage rate pricing in GlobRes rather than Mews Operations, make sure the rate is unsynchronized.

9. Click Create.

 

Step 4: Connect space categories to rates

1. In the Marketplace, go to My subscriptions.
2. Locate the GlobRes integration and click Settings.
3. Click Channel manager rates.
4. Find the rate you want, and click on the Rate code.
5. Connect the rate to one or more space categories:

• Click +, and then click + Channel manager category to connect only specific space categories. For example, if it's a promotional rate.
• Click Connect all to connect all mapped space categories to the rate.

 

Step 5: Add products

Package products to ensure that you add them to your channel manager reservations.

• If you charge the product per night or per person per night, you can package it with a rate.
• If you charge the product once or per person, you cannot package it with a rate, but guests can book it as an additional service.

 

Products charged per night or per person per night. 

Step 1: Map the product

1. In the Marketplace, go to My subscriptions.
2. Locate the GlobRes integration and click Settings.
3. Click on + to map a product.
4. In the Product code section, enter a channel manager mapping code.
5. Click Save.

Repeat steps 3-5 for every product that you want to send to GlobRes.
 

Step 2: Connect the product to a mapped rate

1. In the Marketplace, go to My subscriptions.
2. Locate the GlobRes integration and click Settings.
3. Click Channel manager rates.
4. Find the rate you want to package a product with, and click on the Rate code.
5. Click +, and then click + Channel manager product.
6. Under Product, select the product you want.
7. Click Create.

 

Products charged once or per person

To map the product

These products are sent together with a reservation and automatically added to it.

1. Create a product in the GlobRes extranet.
2. In the Marketplace, go to My subscriptions.
3. Locate the GlobRes integration and click Settings.
4. Click Channel manager products.
5. Click the + button.
6. In the Product code section, enter the mapping code from the GlobRes extranet.
7. Under Product, choose the product you want to map.
8. Click Save.

To create a product rule

1. In Mews Operations, go to the main menu  > Settings > Services.
2. Click on your Bookable service, then click Product rules.
3. Click the + button.
4. Choose the condition that needs to be met in order for the system to add the product to the reservation. For example, if you want to add the product when the reservation is made with a specific rate:

• Under Rate condition, select Equals.
• Under Rate, select the rate you want to package the product with.
• Under Origin condition, select Equals
• Under Origin, select Channel manager.

5. Click Create to create the product rule.
6. In the Rule actions section, click + Rule action.
7. Under Product, choose the product that you want to add to a reservation. The system selects Add under the Action field by default. Note: Choosing Cancel under the Action drop-down excludes the product from the product rule. 
8. Click Create.

 

Step 6: Set up travel agencies

For each travel agency, you need to create a profile/contract and set up mapping. Then, Mews Operations can automatically detect and handle any new reservations from that agency.
With GlobRes, Mews recommends that you only map the most specific reservation sources. You can learn more about travel agency mapping here

 

Step 7: Test the integration

You need to perform this test with someone from GlobRes:

1. In Mews Operations, go to the main menu  > Marketplace > My subscriptions.
2. Locate the GlobRes integration and click Settings.
3. Under Enabled operations, select Upload availability, Upload rates, and Upload restrictions.
4. Click Save.
5. From the menu on the left, click Manual actions:
6. In the Push inventory section,
   • Under From, select today's date.
   • Under To, select 1 week from today.
7. Click OK and refresh the page.

• If you have mapping errors, your selections under Enabled operations are no longer selected, and Mews sends a detailed list of the errors to the address entered in the Notification email field. Fix the errors and repeat steps 2-6.
• If the inventory update is successful, Mews sends an email to the address you enter in the Notification email field.

8. When you have no mapping errors, log in to your GlobRes account and compare the availability, rates, and restrictions to those in Mews Operations.

• If they don't match, make sure you didn't add availability limits, commissions, taxes, or markups in GlobRes. If you need help with this step, contact GlobRes support.

Step 8: Enable the integration

The integration needs to be enabled in Mews Operations and GlobRes at the same time. Contact GlobRes to ensure you enable the integration on both sides simultaneously.

1. In the Marketplace, go to My subscriptions.
2. Locate the GlobRes integration and click Settings.
3. Select the Enabled checkbox.
4. In the Enabled operations section, make sure to select Upload availability, Upload rates, Upload restrictions, and Receive reservations.
5. Click Save.
6. From the menu on the left, click Manual actions:
7. In the Push inventory section,
   • Under From, select today's date.
   • Under To, select 365 days from today.
8. Click OK.

You can learn about how to read an interpret channel manager logs here.