Why do I see a red banner about an overdue payment?

If you see a red banner with the following message "Your payment is overdue. Please pay your outstanding balance to avoid suspension of services.", it means that there is an outstanding invoice that needs to be paid urgently before your Mews account is suspended. Once the outstanding invoice is paid and processed, the red banner is removed. 

 

‌If your monthly fees are set to be paid automatically through Mews Payments, you get this message because your balance is negative or not enough to cover the invoice amount.

 

The payment request is sent to the email you have in the merchant integration. If you have paid all outstanding invoices, access the Mews Digital Assistant in Mews Operations to raise a support ticket.

 

What can I do if my account is suspended?

If you cannot access your account, it's because it's suspended. Mews is unable to reinstate the account until the proof of payment is received. Reach out to the Mews Support Team's Critical line for further assistance.