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NederlandsChargebacks occur if your guest disputes a payment or charge on their card. The guest initiates them and may or may not result in the return of funds. You can defend a chargeback by providing compelling evidence. The chargeback notification that you receive via Mews can help you better understand the reasons for guests claiming chargebacks.
In this article you can learn about:
Common reasons for chargebacks
There are many reasons for guests claiming a chargeback:
- The guest does not recognize the charge on their account.
- The guest does not want to pay for the accommodation or service because they are not satisfied with the service provided.
- The guest forgot that they made a particular purchase.
- Another household member made a purchase with the guest’s card, and they do not recognize the transaction.
- The guest disagrees with paying the cancellation or no-show fee.
- Merchant errors, such as wrong credit card charged, the wrong amount charged, discount not applied.
- Unauthorized payments, such as third-party payments, unexpected charges or disputes over penalties.
- Fraudulent card use, such as stolen cards or testing card limits.
Chargeback notifications
When there is a chargeback, Mews sends a notification where you can see the reason for the chargeback. It is important to examine the Reason and Network Reason Code to better understand the dispute.
There are about 151 chargeback reason codes across the four major card networks. Adyen and Stripe, the Mews payment gateway providers, summarize all these reason codes into fewer categories for simplicity. You can view the Adyen codes here and the Stripe codes here.
Note: Discrepancies can occur in the reason codes. You need to look more closely at a dispute for a specific reservation to identify the reason, for example, stayover, cancellation, third party payment, penalties and damages fees, additional services.
You can learn more about chargebacks and fraudulent charges here.