How to create a rate group in Mews Operations

Mews OperationsRate Management

Rate groups are groupings of different rates that use the same cancellation and payment policies. When creating a rate group, you need to first define the details for the rate group, and then configure the payment and cancellation policies. Rate groups provide you the flexibility to optimize revenue management during both high demand and low demand seasons. For example, properties could have:  

  • A fully flexible rate that guests can cancel 24 hours prior to arrival with no penalty fee,   
  • A non-refundable rate charged at the time of booking, or   
  • A corporate rate where customers can cancel reservations until 6:00pm on the day of arrival.  

 

 

 

To create a rate group: 

  1. In Mews Operations, go to the main menu Image   > Settings > Services. 
  2. Click your stay service, for example, Stay. 
  3. Click Rate groups, then click . 
  4. Complete all other relevant fields as explained in the table below. 
  5. Click Create. 
FieldDescription

Add translation 

In the drop-down, click to select the language you want to add. This creates duplicates of the fields listed below. You can then enter the information again in your selected language. 

Name 

Enter the name of the rate group. 

Short name 

Enter a short name for places in Mews Operations with limited space, such as in reports. 

Description 

Enter a short description of the rate group to display in Mews Operations and in the Mews Booking Engine. 

Rate group key 

Enter a unique code to track the rate group across other properties. 

Ordering 

Enter a number to represent the order in which you want Mews to list your rate groups. Note: Lower number positions are higher in the list. For example, 0 is higher than 1. 

Maximum time for payment 

Enter the maximum number of nights charged automatically as part of the automatic payment. Note: When this field is left empty, Mews charges for the full length of the stay. 

Extent 

Click to select which items the system should include as part of the automatic payments. For example, additional expenses, nights or products. 

Options 

Click to select: 

  • Automatic tax deposits to automatically post deposits to guests' bills or to automatically close bills with deposits posted, at the payment trigger. Note: If you cannot see this option, you need to click the Tax declaration on deposits slider switch on in the Accounting configuration.
  • Create payment task to automatically create a task for a responsible employee or department assigned in your stay setting, to obtain payment if the payment fails. You can learn more about how to set up payment automation here. 

Currency 

Click to select the currency to charge the guest in. Note: If you do not select a currency, Mews charges the guest in your property’s default currency. 

Payment 

Click to select one or multiple payment policies you want to apply to this rate group. 

Cancellation 

Click to select one or multiple cancellation policies you want to apply to this rate group. 

Require payment details during online check-in 

Check this box to require guests to input payment details during online check-in. Note: You can uncheck this box to not request payment details from guests during online check-in.  

Policy exceptions 

Click + Add exception to add a policy exception. Note: This feature is only available for properties on the Pro and Enterprise packages.  

 

This creates a rate group in Mews Operations.  

You can learn more about cancellation policies here. 

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