Correcting issued invoices and closed bills in Mews Operations FAQs

AccountingMews Operations

Note: Mews is gradually rolling this feature out to properties.

 

You can correct issued invoices and closed bills in Mews Operations in the following ways: 

 

 

In this article, you can find answers to the following frequently asked questions:

 

You can make any changes to the reissued invoice or closed bill before finalization, including address updates, item modifications, and adjustments to guest or company profiles. 

 

Only users with the Rebate items and reissue bills and invoices permission can make changes to issued invoices and closed bills. 

 

The existing rebate functionality remains available. You cannot hide it from users. 

 

Mews designed the feature in collaboration with partners to ensure compatibility with accounting software, enabling easy integration. 

 

Efforts are ongoing to ensure compliance across all legal jurisdictions. Research involves fiscal integration partners and the internal Mews research team. Compliance challenges mean the release is unavailable in the US, Italy, and Spain. 

 

Items appear in the Accounting report and Posting journal. 

 

Counter-payments appear in the Accounting report. 

 

No, changing the billing address updates only the address on the bill or invoice without altering the profile. 

 

The system uses the original accounting categories for items, excluding the rebate accounting categories. 

 

Mews creates an additional bill to manage receivable invoice tracking payments. This extra bill, visible on the dashboard, allows for the reconciliation of the payments. 

  

Mews displays all bills/ invoices in the Bills table for both account types. Including credited, new, credit notes, and receivable payments balance bills. 

  

Mews sets the following to the day you reissue the bill/ invoice: 

  • issue date. 

  • accounting of items. 

  • payment reference. 

Mews shows a reference for the payment and items and links it back to the original consumption. 

 

The buttons only show, 

  • when you close a bill. 

  • if you do not partially rebate the bill. 

  • when the accounting configuration does not allow modifying closed bills. Note: For more information, read the FAQ here.  

  • when the bill is not a balancing bill for receivable payments. 

  • when the bill has no rebated items. Note: This rule does not apply to rebates but items you have rebated on another bill. 

Note: If you do not see the Reissue or Change Billing Details button, consider using the rebate or double rebate functionality outlined here. 

 

Mews does not display the Change Billing Details button when your property's accounting configuration allows the modification of closed bills/ invoices without creating a credit note and new bill/ invoice based on legal permissions. You can learn more about enabling the option in the accounting configuration settings here. 

 

No, Mews creates a new payment type for counter-payments and does not use the terminal to create them. 

 

The document type for a credit note matches the original document: a bill remains a bill, and an invoice remains an invoice after correction. 

 

After updating billing details, the document type remains consistent with its original form, whether a bill or an invoice. 

  • If the original document was a bill, Mews creates a new closed bill with the correct address. 

  • If the original document was an invoice, Mews creates a newly issued invoice with the correct address. 

 

Mews selects the primary address and adds it to the address change form. 

 

For rebate and reissue scenarios, Mews ensures the bill remains a package post-reissue.

 

 

Mews is scheduling this enhancement for future implementation to improve the clarity and accuracy of your accounting records. 

 

We've identified that counter-payments currently lack an accounting category. This is why the payment defaults to the None category in the Accounting report. To rectify this, we plan to introduce an option to add an accounting category, such as Correction payments, on the accounting configuration page that applies to all new counter-payments upon creation. Additionally, we're considering a data migration strategy for existing counter-payments to ensure they're correctly categorized moving forward. 

 

 

You can learn more about how to reissue an issued invoice or closed bill to make changes here.

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