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NederlandsIn this article you can learn how to access the channel manager logs, i.e., the logs or records of message traffic between Mews and external channel managers, including direct booking channels as well as channel managers.
The messages can include inventory updates that Mews sends, and new reservations that the channel manager sends. These logs are important to the channel manager support team for resolving queries. Once you access the message logs, you can find more information on How to read and interpret channel manager logs.
Note: The system stores logs for a maximum of 30 days, so you cannot access data older than 30 days.
How to access the message logs
You see the following screen:
2. Apply the filters in the right-hand panel to narrow down the items to those of interest.
Filters
- Enterprise: If the system supports more than one enterprise or property, you can select it here.
- Client: Here you can select the particular integration partner, i.e., the name of the channel manager.
- Find: Here you can perform a text search for a specific integration.
- Origin: Select "Manual" for all manually triggered operations, or "System" for all automatic operations such as reservation download or inventory update.
- Type: Select from the following options:
- Availability block synchronization: Group availability blocks that Mews sends to the channel manager.
- Change notification: Mapping updates that Mews sends to the channel manager.
- Download reservations by IDs: This field is visible for Booking.com direct integration only, where you need to manually download reservations.
- Generated inventory push: For availability, rates and inventory, i.e., ARI pushes to the channel manager.
- Pull all future reservations: This field is visible for Booking.com direct integration only, on initial set up of the integration.
- Report invalid credit card: Visible for Booking.com direct integration only, notification of the use of an invalid payment card by a guest.
- Reservation processing: Access all reservation logs for creation, modification and cancellation.
- Reservation synchronization: For reservations synchronizations with channel managers such as SynXis and Amadeus iHotelier (formerly TravelClick).
- Status: For filtering on message status, such as "Success," "Failed," "Timed Out", "Processing", "Waiting", "Warning", "Scheduled", or "Canceled".
- Ordering: Select whether you want the queue to order the data by when "Created: or when "Processed"
- Start (UTC): This is the start date of the interval period you wish to look at data for, adjusted to UTC or Universal Time.
- End (UTC): This is the end date of the interval period you wish to look at data for, adjusted to UTC or Universal Time.
Interpreting the queue items
The main screen shows the filtered message data. The meaning of the columns is the same as the filters of the same name:
- Type: The item type, as per the filter parameters.
- Integration: The name of the integration.
- Enterprise: The name of the enterprise or property.
- Origin: "Manual" for manually triggered operations, or "System" for automatic operations.
- Created: The date of creation of the queue item.
- Processed: The date of processing of the queue item.
- Difference: The difference between Created and Processed, i.e., the time taken for processing the queue item.
- Detailed result: A detailed result of the message processing.
- Status: The message status, such as "Success," "Failed" or "Timed Out".
Viewing the logs
To open a specific log, click on the first column under "Type":
The screen displays the contents of the selected log, which is in the form of data in human-readable JSON or XML format, depending on the specification for the particular integration.
Sample data (XML, confidential information redacted):
Sample data (JSON, confidential information redacted):
More information
You can find more information in the help article How to read and interpret channel manager logs, which examines typical use cases such as how to troubleshoot issues with reservations or customer profiles.