You can access inventory logs and share them with your channel manager support team for quick resolution of your channel manager issues.

 

To obtain inventory logs:

1. In Mews Operations, go to the main menu  > Queues > Channel manager.

2. Apply the following filters:

• Client: Choose a channel manager integration you need to obtain logs for.
• Find: Search the name of an integration to see the logs connected to it.
• Origin:
  • Manual: For all manually triggered operations in your channel manager integration.
  • System: For all automatic operations such as reservation downloads or inventory updates.
• Type:
  • Availability block synchronization: Group block sync from Mews to a channel manager
  • Inventory push: Updated rates and availability.
• Status: Select the item status types you wish to view.
  • Canceled: The user canceled the update manually. For example, if you send an inventory update for three years by mistake, you can manually cancel it before it shows Success status. Note: To manually cancel a queue item before it has "Success" status:

1. Click on the three dots menu,
2. Click Cancel.

• Failed: Open the log to learn why an update could not be processed.
• Processing: The update is still being sent to the channel manager.
• Scheduled: A time has been set for the update to be sent.
• Success: The update was successfully shared with the channel manager.
• Timed out: Display all timed-out inventory updates. Note: To retry an unsuccessful timed-out update, click on the three dots menu at the right of the tag and click Execute.
• Waiting: Update sent, but no response received from the channel manager.
• Warning: Update sent, but there are some minor issues. For example, you set a minimum price in a Channel manager extranet, and your price in Mews is lower.

• Ordering:
  • Created: Select to sort the items by queue item creation.
• Start & End time: Select a start and end date to restrict results to a specific time period.

3. Click OK. You can view the logs and the Integration name as below:

• Once you apply the above filters, you see al logs based on your filters.
• The system stores the logs for a maximum of 30 days.
• To open the log, click on the first column. 

You can learn about how to access channel manager logs here.