Finance and front office users at properties using Accounts Receivable use Smart Reconciliation to review the invoice matches Mews suggests and reconcile wire transfers in one place, instead of opening each guest profile and linking transfers manually. You go to Smart Reconciliation whenever you need to clear unmatched wire transfers. You can access it in the left side menu under Finance.

 

What Smart Reconciliation does:

 

Smart Reconciliation is a single page in Mews that groups every incoming wire transfer that automatic reconciliation couldn't match to an invoice, usually because the payment reference was missing or the guest mistyped it. This means you can clear unmatched transfers from one screen, rather than working through guest profiles one at a time.

 

In this article, you can learn about:

• How to reconcile wire transfers with Smart Reconciliation

  • Open Smart Reconciliation

  • Review a match suggestion

  • Approve a suggestion

  • Reject a suggestion

  • Reconcile a wire transfer manually

  • Refresh the page

 

How to reconcile wire transfers with Smart Reconciliation

Open Smart Reconciliation

1. In the left side menu, select Finance.

2. Select Smart Reconciliation.

 

The page opens with every unreconciled wire transfer, grouped by guest or company. Each group shows one row per wire transfer, with the invoice Mews suggests and a match signal.

Review a match suggestion

Every suggestion has one of three match signals. From the highest to the lowest confidence, the signals are:

• Strong

• Possible

• Minimal

1. Find the wire transfer you want to review.

2. Hover over the match signal to see the reasoning behind the suggestion.

The tooltip explains in plain language why Mews suggests the match. For example, a strong match means the payment reference on the wire transfer appears cleanly on the invoice and the amounts are identical. When the wire transfer has no payment reference, Mews falls back to the amount and confirms there is no other invoice with that same amount.

 

Approve a suggestion

1. On the row for the wire transfer you want to reconcile, select Approve.

2. Select Confirm.

The wire transfer is now reconciled to the suggested invoice. The row leaves the page.

 

Note: Overpayments and underpayments behave the same as when you reconcile a wire transfer manually through the guest's Payments tab. An overpayment creates a credit and an underpayment pays part of the linked invoice.

Reject a suggestion

1. On the row for the wire transfer you want to unlink from the suggested invoice, select Reject.

The wire transfer is now unlinked and available for manual reconciliation on the same page.

 

Reconcile a wire transfer manually

Use manual reconciliation for rejected suggestions and for wire transfers that have no suggested match.

1. On the row for the wire transfer you want to reconcile, select Add invoice.

2. Select the invoice or invoices to link to the wire transfer.

3. Select Save.

The wire transfer is now reconciled to the invoices you selected. Manual reconciliation on this page works the same as Link to invoice on the guest's Payments tab.

 

Refresh the page

1. In the top-right corner of the page, select the refresh icon.

Mews pulls in any new unreconciled wire transfers and recalculates every suggestion using the latest wire transfers and invoices.

 

Note: If you reject a suggestion but do not reconcile the wire transfer manually, the wire transfer returns to the pool the next time suggestions are recalculated. If the rejected pairing is still the highest-scoring one, it appears again. To keep it from returning, reconcile the wire transfer manually with Add invoice.

 

You can now clear your unmatched wire transfers from a single page, approving the matches Mews suggests and linking the rest by hand. This means incoming payments reach the right invoices without anyone opening guest profiles one at a time.