Troubleshooting and resolving invoice payment issues for APAC customers

In this article you can learn about:

 

Properties in the Asia-Pacific (APAC) region, especially in Australia, can experience challenges with invoice payments. Complications in cross-border payments processed by local banks mean they can not process invoice payments correctly. 

 

The core of the problem can be the use of incorrect correspondent banks by your local financial institution. Banks typically rely on specific databases to navigate cross-border transactions. However, inaccuracies in selecting the right correspondent bank can lead to payment failures.

 

To prevent service interruptions or other complications and minimize future occurrences, you can follow the below steps to troubleshoot and resolve invoice payment issues effectively:

  1. Inform your bank about the issue.
  2. Instruct your bank to use the correct correspondent bank SWIFT code and Account number alongside the IBAN or BIC details for Mews BV. The following table outlines the valid SWIFT code and Account number per region:

image (7).png

 

Note: It is essential to use the details on the invoice and share the document with your bank for clarification, as resolving this issue requires bank-side configuration rather than action from properties.

 

By following these steps and ensuring that your local bank uses the correct correspondent bank details, you can effectively resolve the payment issues and avoid future complications. 

 

As Mews has not yet implemented local billing for APAC properties, using the correct correspondent banking details remains the primary solution. If you continue to face difficulties, Mews recommends that you seek further assistance from your bank. 

 

 

You can learn more about Mews invoicing here. 

 

Was this article helpful?
00



Feedback