Understanding the updated closed bill logic in Mews Operations for Italy FAQs

With the updated closed bill logic now available to Italian properties, your front desk team benefits from fewer bills requiring manual closure and fewer corrections on already-closed bills. Italian properties that assign a default bill counter to each company profile can also rely on Mews to handle automatic closure of company bills, freeing your team to focus on guests rather than billing admin.

 

As part of Mews Billing and Payment Automation, Mews can automatically close bills when certain conditions are met at checkout. The updated logic improves on the previous version in two key ways:

• Mews now closes balanced bills across all profiles linked to a reservation — not just the guest's own profile. This means that if reservation items have been routed to a company profile (for example, in an online travel agency scenario where a virtual credit card payment covers the bill), Mews closes that bill automatically instead of leaving it as a manual task.

• Mews no longer closes bills that contain future revenue. Closing future revenue can create the need for corrections, so Mews leaves these bills open for you to review and close manually when appropriate.

 

In this article, you can find answers to the following frequently asked questions:

• How does this affect properties in Italy?

• How to set a default bill counter on a company profile (Italy only)

• What happens when I do not select a default bill counter?

• What happens when I select a default bill counter?

 

How does this affect properties in Italy?

Properties in Italy receive the same updated closed bill logic as other countries, with one important addition: a new Default Bill Counter feature is available exclusively to Italian properties.

 

In Italy, every bill closed against a company must use a specific fiscal counter. Because of this legal requirement, Mews cannot automatically close company bills unless it knows which counter to use. The Default Bill Counter feature solves this by letting you assign a preferred counter directly on each company profile.

 

Note: Company bills are not closed automatically until a default bill counter has been specified on the company profile. This is by design to ensure fiscal compliance.

How to set a default bill counter on a company profile (Italy only)

You set the default bill counter from within the company profile in Mews. You need to do this for each company whose bills you want Mews to close automatically.

1. Find and open the company profile you want to update.

2. Select the Details tab.

3. Under Billing, locate the Default counter field and click the dropdown.

4. Select the bill counter you want to assign to this company. Note: You can select only one counter at a time.

5. Click Save.

Repeat this process for each company profile at your property.

 

Note: The Default Bill Counter field is only visible on company profiles in the Italian legal environment. If you do not see this field, your property is not subject to Italian fiscal rules and no action is required.

 

Additional points to be aware of:

• The field is not pre-selected by default on new or existing company profiles — you must set it manually.

• You can only assign one counter per company profile at a time.

• You can update the selection at any time by returning to the company profile and saving a new choice.

• The default bill counter is a property-level setting. If your company operates as part of a chain, the same company may have different counters configured at different properties.

• If the counter you selected is later deleted, the field reverts to unselected and Mews stops closing bills automatically for that company until you choose a new counter.

What happens when I do not select a default bill counter?

If you leave the Default Bill Counter field unselected on a company profile:

• Mews does not automatically close bills owned by that company.

• When you close a bill manually, the property's system default counter is pre-selected as usual.

What happens when I select a default bill counter?

Once you assign a default bill counter to a company profile:

• Mews uses that counter when it automatically closes a bill owned by the company.

• When you close a bill manually, the counter from the company profile is pre-selected, though you can still change it before closing.

• The company-level counter takes priority over the property-level system default counter.

Note: When closing company bills through the Connector application programming interface, Mews applies the following priority order: first, the fiscal registry counter; second, the company default bill counter; third, the property default bill counter.