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NederlandsYes, you can distinguish Expedia Collect from Hotel Collect bookings.
Expedia has many brands, and the reservations may come via any of them. If you have different commissions for Expedia Collect and Hotel Collect, they can be set up accordingly.
If you are receiving reservations from Expedia via a channel manager, these are the steps you need to follow to distinguish which bookings are Expedia Collect and which are Hotel Collect:
- Create a company for each of the brands.
- Link the company to a travel agency contract.
- Set up billing automation to distinguish which products and services are paid by Expedia and which by guests. Make sure to add a routing rule for each company/travel agency. One routing rule to a mother travel agency does not apply to the child travel agencies.
Note: With the Expedia direct integration, Mews recommends that you use the channel drop-down to map your travel agencies. Follow the steps for method 1 in this guide.
This is a list of every Expedia brand for which you need to create a company:
|
Expedia Collect Booking |
Hotel Collect Booking |
|---|---|
|
Expedia |
A-Expedia |
|
Hotels.com |
A-Hotels.com |
|
Expedia Affiliate Network |
A-Expedia Affiliate Network |
|
Egencia |
A-Egencia |
|
Travelocity |
A-Travelocity |
|
Orbitz |
A-Orbitz |
|
Wotif |
A-Wotif |
|
Hotwire |
A-Hotwire |
|
CheapTickets |
A-CheapTickets |
|
ebookers |
A-ebookers |
|
MrJet |
A-MrJet |
|
Lastminute.au |
A-Lastminute.au |
|
American Express Travel |
A-American Express Travel |
|
Amex The Hotel Collection |
A-Amex The Hotel Collection |
|
Amex FINE HOTELS & RESORTS |
A-Amex FINE HOTELS & RESORTS |
|
American Express International |
A-American Express International |
Why do Expedia Hotel Collect modifications and cancellations fail to integrate into Mews?
There is an important difference between Hotel Collect and Expedia Collect reservations created before the connection of the Expedia direct integration in Mews: Expedia does not send modifications or cancellations for Hotel Collect reservations that were imported during the initial setup.
Do I receive a notification for each failed modification or cancellation from Expedia?
Your property receives a notification via email from Expedia with details of modification/cancellation.
What to do if Expedia Hotel Collect modifications or cancellations fail to integrate into Mews?
Follow this guide provided by the Expedia support team:
-
- Verify if modifications are failing for Hotel Collect reservations imported during the initial setup.
- Verify the mapping is correct by validating that the correct room type and rate plan in Mews settings are connected to the correct room types and rate plan in Expedia's system.
- Verify that "Mews" is selected in Partner Central for Booking Retrieval.
- Contact Expedia support team to see if the reservation was indeed sent to Mews.
- Contact Mews support team to check possible errors or issues in setup.
If you have more questions about this limitation, reach out to the Expedia support team. Here is the connectivity documentation.