The integration partner is expected to onboard and provide technical support mutual customers.

 

Connecting an integration

 

Properties are able to directly connect, disconnect, and self-manage all of their integrations from the Main Menu > Marketplace > My subscriptions tab within their Mews account.

 

When an integration is publicly listed in Mews Marketplace, properties are expected to add the integration to their Marketplace subscriptions themselves.

 

Partners can direct mutual customers to the following help guide article which explains how to manage integrations: Connect and disconnect integrations

 

Once done, partners receive an automatic notification with the property's newly generated Access Token, either via webhooks, email, or both.

 

In case the property is expected to enter their Access Token directly in the partner's extranet, partners can also share with them these instructions on how to find their Access Token: Find an integration's Access Token

 

 

Mapping values for integrations

 

The Connector API offers a wide range of operations and endpoints that allow integrations to pull data and automatically map certain values between Mews and the integration. 

 

If needed, partners can also share the following help guide with customers. It contains instructions on finding the various IDs that need to be mapped and checked: How to find product/service/accounting category ID in Mews

 

 

Support and documentation for integrations

 

Mews highly recommends that the integration partner provides a user manual to the mutual client. Partners are welcome to take screenshots of the system, especially during the two-week pilot phase, to add to the documentation.

 

In case of more complex integration issues that cannot be resolved by the property with your documentation or debugging checklists, Mews recommends that the property reaches out to the integration partner first. Mews' API response provides clear error messages so partners can perform first-level troubleshooting based on the error messages.

 

To provide a smoother Support experience to mutual customers, partners can refer to the following article: Integration partner escalation