Connecting your key encoders to Mews Operations is a great way to cut down on check-in time and simplify processes. After you set up the Hafele Dialock integration, you can cut keys directly in Mews Operations without ever needing to use the Dialock HMS application.
 

Note: You need to specify whether Mews Connector should act as the Client end of the connection or the Server end. To do this:
 

1. Go to Settings > Property > DeviceHubs.
2. Select the device name.
3. Under Features, select Fias server.
4. Click Save.

In this article you can learn about:

• System requirements
• How to set up the Hafele Dialock integration
  • Step 1: Install and create the Hafele Dialock integration
  • Step 2: Set up the Hafele Dialock key cutters
  • Step 3: Map Hafele Dialock key cutters in Mews Operations
  • Step 4: Activate your key cutters
• Troubleshooting

System requirements

• To use the Hafele Dialock integration, you need to install the Dialock HMS application and Mews Connector on the same computer at your property.
• If you have not installed Mews Connector at your property yet, you can see our help article for instructions on how to install it here.

How to set up the Hafele Dialock integration

Step 1: Install and create the Hafele Dialock integration

Before you can set up the Hafele Dialock integration, you need to install the Dialock HMS application on a computer at your property.. To run the Dialock HMS application::

1. Open the Dialock HMS application on your computer.
2. Go to Service Configuration.
3. Click FidelioManagement.
4. Make note of the Fidelio Port, which you need when creating the Hafele Dialock integration in Mews Operations.

1. Open Mews Operations.
2. Go to the main menu  > Marketplace.
3. In the Facility management category, under Key cutter integration click Explore.
4. Click Connect integration.
5. In the Name field, enter “Hafele Dialock.”
6. In the API URL field, enter the IP address 127.0.0.1 and the Fidelio Port, found in the Dialock HMS application in the following format: http://127.0.0.1:Port number. For example, if your port number is 6666, enter http://127.0.0.1:6666 in this field.
7. Leave the Username and Password fields blank.
8. Click Create and then click OK. 

Step 2: Set up the Hafele Dialock key cutters

After you create the Hafele Dialock integration in Mews Operations, you can set up your key cutters.

1. In the Hafele Dialock integration settings, click Key cutters.
2. Click the + button.
3. In the Name field, enter a name for the key cutter based on where it is located or a name that your staff can easily understand.
4. In the Identifier field, enter the EncoderID found in the Dialock HMS application. To find the EncoderID, go to Service Configuration and click KeyManager.
5. In the Data JSON field, enter the following: { "Type": "FiasProtocol" }.

• In a hostel environment, where you need to create duplicate keys for guests arriving at different times, enter {"Type": "FiasProtocol", "DuplicateKey":"True" }.

6. Click Create. 

Step 3: Map Hafele Dialock key cutters in Mews Operations

If your space numbers in Mews Operations and the Dialock HMS application do not match exactly, for example, "004" and "4" is not an exact match, you must create key cutter mappings for all of your spaces.

1. In the Hafele Dialock integration settings, click Key cutter mappings.
2. Click the + button.
3. Under Room, select a space number from the drop-down list.
4. In the Lock identifier field, enter the corresponding space number as listed in the Dialock HMS application.
5. Click Create.

Repeat steps 1 - 5 for every space that you need to map in Mews Operations.
 

Step 4: Activate your key cutters

1. Go to the main menu  > Marketplace. > My subscriptions.
2. Locate your key cutter integration, click on Edit to go to the settings page. 
3. Select the Enabled checkbox.
4. Click Save.

Troubleshooting

If your encoder isn't creating keys,

• check the Device Commands Queue to find out the reason.
• copy the link in the Notes or search by the response message.