You can add users in Mews Operations, for your employees to access Mews, to keep track of their activities, assign them tasks and restrict their access permissions. You can learn about how to add or remove a user here. You can also modify or edit your employee's user account.  

When modifying a user in Mews Operations:  

• You can:
  • Assign other users the same or fewer permissions as yourself.
  • Assign the ‘Receive guest messages’ permission to the user profile with the ‘View customer data’ permission. You can assign this even if you don't have this permission yourself.
• You cannot:
  • Edit your own permissions or remove yourself from the system. To do so, you need another Admin user to remove you. 

 
In this article you can learn how to: 

• Modify a user 

Modify a user 

To modify a user or manage user permissions in Mews, you need to be either an Admin or have the ‘Add and manage users’ permission in your own user account. You can learn more about permissions in Mews here. 

To modify a user: 

1. In Mews Operations, go to the main menu  > Settings > Users. This opens the following screen: 

2. Click on  alongside the user you want to modify, then click Edit details. This opens the following user detail window where you can view the user’s details, roles, and permissions.

3. Update your user's details as necessary. Note: If you need to correct an employee’s email address in their user account, you have to first remove the user and then add them again.
4. Click Save changes.

This updates the user details.  

 
You can learn more about managing up user permissions here.