In Flexkeeping, add-on items are the products and supplies that your staff record in rooms, for example minibar items, linen, amenities and maintenance supplies. Add-on items are categorized into groups, and you add the items to each group from the Administration menu. This article is for Flexkeeping users who manage the items in the Administration menu. With add-on items, you can list what your property offers to guests, keep track of the items your staff use or replace, and monitor your stock. If you want to monitor your stock, you enter the stock quantity when you add the item, and the stock decreases as item consumption is recorded. Flexkeeping does not send a notification when the stock falls below the minimum stock you set, and Flexkeeping can send minibar items directly to some property management systems.

 

The video Managing Addons and Addon Items shows how to manage add-ons and add-on items in Flexkeeping.

 

In this article, you can learn about:

• How to work with add-on items in Flexkeeping

  • What add-on item categories are available in Flexkeeping

  • How to add a new add-on item in Flexkeeping

  • Can Flexkeeping send minibar items to your property management system

  • How to track turndown and morning service consumption of add-on items in Flexkeeping

 

How to work with add-on items in Flexkeeping

In Flexkeeping, you first choose the category of the add-on item, then you add the item with its name, price, stock and order. The sections explain the categories, the steps to add an item, and two related options.

What add-on item categories are available in Flexkeeping

In Flexkeeping, add-on items are categorized into the following groups:

• Minibar: this category allows you to list all the minibar items offered to your guests.

• Linen: keep track of daily changed linen by adding items to this category.

• Amenities: this group includes all cosmetic items added to the rooms.

• Maintenance Supply: enter maintenance supplies kept in stock, such as batteries and light bulbs, to effectively manage and monitor your inventory.

• Room Service: add the room service menu to this category.

• Cost of Quality: if you use the guest relations module, this category is where you add products offered to guests as compensation, such as upgrades, free dinners or bottles of wine.

How to add a new add-on item in Flexkeeping

To add an add-on item, you choose the category in the Addons page and fill in the item details.

1. In the Flexkeeping web app, go to Administration > Addons. 

2. Click the product type you want to add the item to, for example Minibar. The selected category appears in green.

The screenshot shows the Addons page in Flexkeeping with the add-on categories and the selected category in green. 

3. Click Add New Supply Item.

4. Fill out the following information:

   • Item Name: enter the name of the item.

   • Price: specify the price for the item. If the item has no price, you can leave this field as 0.

   • Stock: if you want to monitor your stock, input the quantity here. As item consumption is recorded, the stock decreases accordingly.

   • Min Stock: set a minimum quantity for your reference. Flexkeeping does not send a notification if the stock falls below this minimum; the minimum is solely for your information.

   • Order: determine the order in which the items appear.

5. Click the green save button to save the change.

The screenshot shows the form for a new supply item in Flexkeeping with the Item Name, Price, Stock, Min Stock and Order fields and the green save button. [SME to confirm: what screenshot 2 shows]

Can Flexkeeping send minibar items to your property management system

Flexkeeping can send minibar items directly to some property management systems, or PMSs. For more details, contact your implementation specialist or the support team. To learn how to contact Flexkeeping support, go to How to report an issue to Flexkeeping support.

How to track turndown and morning service consumption of add-on items in Flexkeeping

Hoteliers can track turndown service consumption separately from morning service consumption. The turndown service is the evening service in which housekeeping prepares the room for the night, and the morning service is the daily cleaning of the room. The Turndown Consumptions view in Flexkeeping allows you to monitor which amenities, like minibar items, linens or cosmetics, are replaced during the turndown service, separately from the morning service. The Turndown Consumptions view provides a clear visual distinction between the turndown and morning room views for smoother, more accurate reporting.

 

Once you add your add-on items in Flexkeeping, you can monitor the stock and the consumption of each item.