Troubleshooting Visionline key encoding issues

What are the most common errors when encoding a key with Visionline?

 

When Visionline is not able to encode a key, there are two main reasons (that you can find in the “developerMessage” section of Visionline’s message):

 

• NG_E_DCE_CARD_TIMEOUT_ERROR - indicates a timeout error. Check to following article to learn how to fix it: Why do I get a "Encoder timed out" error message?
• NG_E_DCE_SMARTCARD_WRITE_ERROR - refers to check-out time error, where the value of expiration time cannot be in the past. Check to following article to learn how to fix it: Check-out time error.

 

If the issues persist, contact Assa Abloy for assistance, including the error message and the Mews Connector logs from that day.

 

Read more about the Mews Connector application and how to retrieve logs