Check-out time error

If you get the error message "Departure time of the reservation is set in the past or is less than the lock software date and time. Please double check the reservation departure time and make any appropriate adjustments." when creating a key, it's because the lock software considers the reservation departure time is in the past. This can happen when you try to create a key for a reservation checking out the same day of the key creation.

 

If the same error appears multiple times in Device Commands Queue for different spaces, various reservations with different departure dates, and for different encoders, then it could be that the time zone set on your computer running the Mews Connector application is different from the time zone set in your door lock software and/or the computer running the door lock software server application.

 

To fix it, follow these steps:

 

1. Check if the reservation has an arrival or departure time in the past.
2. If the reservation’s arrival or departure time is within the lock software’s acceptable time window, check that the following devices have the same time zone:
   • Computer where the Mews Connector application is installed.
   • Computer where the lock software server application is installed.
   • The lock software/management system itself.

 

If the issue persists across different reservations, and the time zones are aligned across all systems and machines, contact your door lock software provider for further assistance.

 

 

Read more about what is sent in a key creation command and how the time zones get converted in How do key cutter integrations work.