How to resolve the PMS connection error in Mews POS

If you are using a property management system integration, each time you create an invoice, the POS automatically send to your property management system such as Mews, Opera, FOLS, Amadeus. However, connection errors could occur for many reasons as below:

• The mobile device connection is not to the right network. You can resolve this by switching to the right network.
• On account of incorrect categorization of one or more items or a general configuration issue.
• If the property management system is down or not responding.

In case of unsuccessful posting in the property management system, the invoice contains an error message visible from the web dashboard and the app. 

To resolve the error, open the invoice on the Mews POS Android app and:

• Tap RETRY within 24 hours from taking the payment to retry posting after the restoration of connection, or

• If the error is related to a configuration issue during the initial posting, you have to manually post the invoice to the PMS. Tap CLEAR to remove the error message from that invoice on Mews POS.

 

 

Note: The search term "123321" returns only the invoices with PMS errors. This works in both the app and the web dashboard.