How to find invoices with PMS failure errors in Mews POS

Each time you create an invoice, Mews POS automatically sends the data to your property management system integration such as Mews, Opera, FOLS, Amadeus. Connection errors can occur for many reasons, such as:

• The mobile device connection is not to the right network. You can resolve this by switching to the right network.
• Incorrect categorization of one or more items or a general configuration issue. You can resolve this by contacting customer services to assist with your Mews POS configuration.
• The property management system is down or not responding. You can learn more about this here.

 

If the property management system did not successfully post the invoice, you can see an error message in the web dashboard and the app. . You can locate these invoices to correct the error or to troubleshoot a larger issue.

 

In this article you can learn about:

• How to locate invoices with PMS failure errors from the Mews POS Android app
• How to locate invoices with PMS failure errors from the Mews POS web dashboard

 

How to locate invoices with PMS failure errors from the Mews POS Android app

1. Tap  to access invoices
2. In the search box, enter 123321.

 

How to locate invoices with PMS failure errors from the Mews POS web dashboard

1. Click Sales.
2. Click Invoices.
3. Click the date drop-down to configure the date range of the search.
4. In the Search invoices box, type 123321.

 

This returns all invoice with PMS connection errors.

 

Note: If the connection error text contains NoConnectionError, you can learn more about how to resolve this here.

 

You can learn more about searching invoices here.