How to resolve the Rebated bill assignee must match the assignee from the original bill error message in the French legal environment

When you rebate items in Mews Operations in the French legal environment, you must close each rebated item under the same Bill Owner that originally owned it.

 

Note: This limitation is a requirement for Mews to obtain the NF525 certification in France.

 

When you close a bill, Mews assigns ownership of each order item to the Bill Owner shown on that bill. If you later rebate an item and move it to a bill owned by a different profile, Mews prevents you from closing that bill and shows the error message:

Rebated bill assignee must match the assignee from the original bill.

 

You resolve this error when you move each rebated item back to a bill owned by the same profile that originally owned the item.

 

This article explains how to identify the original owner of each rebated item and move those items correctly so you can close the bill.

 

Step 1: Identify the original owner of each rebated item

Each order item keeps the owner of the bill where you originally close it. To resolve the error, you must first identify the original owner of each rebated item.

Note: In the French legal environment, each rebated item must be closed under the exact same profile that originally owned it. If items originate from different profiles, you must move them back to bills owned by their respective original profiles before you can close the bill.

 

To identify the original owner of a rebated item:

1. From the close bill screen where the error occurs, click a rebated item on the customer bill. This opens the Action log.

2. The log displays events from newest to oldest. Locate the bottom entry. This shows the first owner of the item.

3. Identify the profile shown in the entry. For example, “Owner changed from Cooked foods inc to Catering max”

4. Repeat steps 1-3 for each rebated item on the bill.

 

Step 2: Move rebated items to a bill owned by the correct profile

After you confirm the original owner of each rebated item, ensure that each rebated item sits on a bill owned by that same profile.

1. From the Action log click to return to the open bill that shows the error.

2. Click the checkbox next to each rebated item assigned to the incorrect profile to select it.

3. Click Move.

4. Complete the following actions:

   1. Click Another company if you move the items to a company profile, or

   2. Click Customer if you move the items to a customer profile.

5. Enter the name of the profile into the search box.

6. Click Create a new bill.

7. Under Name, enter a name for the new bill.

8. Click Create and move.

9. Click View bill.

10. Click Close.

 

This resolves the Rebated bill assignee must match the assignee from the original bill error message in the French legal environment.