Error message: Refund must be done using rebate function - Italy

If you get the error message ''Refund must be done using rebate function'' when closing a bill, it is due to the fiscal requirements in Italy.

In this article you can learn about:

 

• Closing a refunded bill in the Italian fiscal environment
• Making corrections to a bill in the Italian fiscal environment

Closing a refunded bill in the Italian fiscal environment

 

To correctly close a refunded bill and send it to the fiscal printer, follow these steps:

 

1. Rebate the original bill using the rebate button.
2. Close the rebate against a refund.

 

By following these steps, the system acknowledges that the refund is connected to the original bill, and you can close it. 

 

It is not possible to simply close and report negative revenue with no prior proof of a positive one. This means that you can't post a negative product to refund a closed bill, you must use the rebate function.
 

 

Making corrections to a bill in the Italian fiscal environment

 

To correct and close a bill after a refund, follow these steps:

 

1. Cancel the negative products you posted manually:

• If it is a stay product, you may cancel it from the reservation's Items tab.
• If it is an order, navigate to the guest's dashboard and cancel the product from there.
• If you are not able to cancel the products due to the editable history window (the consumption time is in the past), post the opposite value of the product (positive amount) in order to have the same product balanced and close it.

2. Locate the original bill with the items you want to refund.
3. Use the rebate function.
4. Close the rebate against the refund.