This article is specifically for creating a corrected bill after rebating a closed bill that required a refund or had wrong billing items.

For closed bills with correct billing items but incorrect billing details, for example, name and/or address details, follow this article instead.

After you correct the incorrect billing items, if your guest needs an itemized bill, i.e., a bill listing all items if they need to claim their stay as a business expense, then you can create one as follows.
 

• Creating a corrected itemized bill
  • Step 1: Re-create the original bill
  • Step 2: Make your corrections

Creating a corrected itemized bill

Before you begin: Create a service that has the same name, currency, tax rate, and accounting category as your stay service; and make sure to select Has overridable price in the service options. You use this service to replicate the original stay items on the new bill. Learn more about setting up your stay service and creating new services.

Step 1: Re-create the original bill

1. Go to the billing screen of the customer whose bill you rebated. Note: To find a customer, search for their name or email address in the Mews search bar.
2. Go to their customer profile, then go to the Billing tab.
3. Expand the bill to which you want to add products, or click + Bill to create a new one.
4. Click + Add product and select the service you use to re-create accommodation charges, i.e., the one with the same name as your stay service.
5. Under Amount, enter the price of the customer’s accommodation from the bill you rebated. Note: If you need to list every night separately on the bill, add each night individually.
6. Click +Add product and add every other item that was on the original bill.
7. Click Payments ˅ to pre-fill the payment screen in the bill. 
8. Choose the same payment type as the original payment. Note: If the original payment was made through Mews Payments, create a terminal card payment to avoid moving funds in and out of a customer's bank account.
9. Click Create.

Step 2: Make your corrections

After you re-create the original bill, you can start making any corrections. To cancel items from the original bill, you need to create a negative bill item that cancels it out.

1. Add the negative bill item to the customer’s profile to cancel out the incorrect bill item.
2. To refund the customer for the negative item amount, click Payments ˅ and choose the payment type you want the customer’s refund to be in.
3. Click Create.
4. When the bill is balanced, you can click Close.
5. After you close the bill, review it in the Review and close page and click Close again.