Automatic profile data deletion

In some countries, there is a legal requirement to delete personal data from guest profiles after a certain amount of time.

Mews stores the customer data for the whole period of time that the property has an agreement with Mews. However, it is possible to set up a period after which the data is automatically deleted. 

 

Before requesting guest data deletion, keep in mind that:

 

• Profiles are shared between properties within the same chain so if you have multiple properties, the profile data is deleted for all of them. 
• The time of deletion is decided as per the last activity on the profiles, for example, reservation checked-out, profile change made, payment made, etc.
• All information is deleted except the last name, so paymasters remain intact.
• The profile itself is not deleted, only the data in it.

 

You can request to enable the automatic deletion of personal data by opening a ticket in the Mews Digital Assistant in Mews Operations. In your request, include the name of your property and the period after which profile data should be deprecated.