Company billing FAQs

In this article, you can find answers to the following frequently asked questions:

• How do I know if there is company billing enabled in my PMS?
• What is the best practice for OTA payments since you can't transfer/ route them to the company?
• How can I add company details to the "Unpaid items / Deposits" section of the guest bill?
• How can I navigate from the company page back to the billing of the reservation that the bill is from?
• How can I blocklist a company so no further reservations are accepted?
• How can I send the payment request to a company?
• Why do I see a full guest address on the invoice when only adding company details to the guest bill? It was not like that before.
• What about Paymasters? Having already worked with them, is there a way to move all payments and other data to the company profile now?
• What payment methods are available on the new company billing profile?
• Can I send a payment reminder to a company if they did not pay on time?
• Can I send an account statement to a company? It would be nice for the company to see all their open invoices with due dates.

How do I know if there is company billing enabled in my PMS?

To check if company billing is available. In Mews Operations:

1. Navigate to any company profile.
2. If company billing is available, Mews displays the following three new tabs within the company profile page:

• Dashboard tab
• Payments tab
• Billing tab

Note: If you don't see these new tabs and wish to explore this new feature, log into your demo property. Company billing is available in the demo environment for all properties to test. You can learn more about company billing on the Mews Community page here.

 

What is the best practice for OTA payments since you can't transfer/ route them to the company?

 

With company billing, we have extended how billing automation works. It is now possible to automatically move the bill to a company profile. You can learn more about billing automation here.

 

Note: Billing automation was previously called 'routing rules'. This update does not impact your existing routing rules. Mews continues to assign a company to a guest bill.

 

Regarding VCCs, we advise keeping your current routing rules configuration, where Mews assigns the company to the guest bill for such reservations.

 

If you amend your routing rules and route selected items to the company directly:

• Mews creates the payment on the guest profile and sends the items automatically to the company profile. 

Note: We are working on adding other payment methods where the company profile will handle VCC.

 

How can I add company details to the "Unpaid items / Deposits" section of the guest bill?

 

You can learn how to assign multiple profiles to open bills in Mews Operations here.

 

How can I navigate from the company page back to the billing of the reservation that the bill is from?

 

This is currently not possible and is part of the future development for company billing.

 

How can I blocklist a company so no further reservations are accepted?

 

This is currently not possible and is part of the future development for company billing.

 

How can I send the payment request to a company?

 

This is currently not possible and is part of the future development for company billing.

 

Why do I see a full guest address on the invoice when only adding company details to the guest bill? It was not like that before.

 

Previously, if you added company details to the bill,

• Mews considered it a company bill and did not display the guest's address. 

With the new company billing feature, even when you add company details to the guest bill,

• Mews considers it the guest's bill. Therefore, Mews displays the address of the guest on the bill.

 

What about Paymasters? Having already worked with them, is there a way to move all payments and other data to the company profile now?

 

Regarding Paymasters, you need to move it manually for now. Mews is developing a merge functionality between the Paymaster and the company profile and is part of the future development for company billing.

 

What payment methods are available on the new company billing profile?

 

There are currently two payment methods available:

• Cash
• External payment. 

We are working on adding other payment methods where, for example, the company profile handles VCCs.

 

Can I send a payment reminder to a company if they did not pay on time?

 

There is currently no automatic reminder functionality available. This is part of future developments.

 

Can I send an account statement to a company? It would be nice for the company to see all their open invoices with due dates.

 

This is currently not available and is part of future developments.



You can learn more about creating and managing company bills here.