When a guest does not arrive and you cancel their reservation as a no-show in Mews Operations, the system does not apply city tax automatically. If your local regulations require you to collect city tax for no-shows, you add the charge manually to ensure accurate billing and reporting. You complete this task during the no-show process in Mews Operations, typically at the front desk.

 

Step 1. Create a city tax product for no-shows

Before you apply city tax to a no-show, create a product that mirrors your standard city tax configuration.

1. In Mews Operations, go to the main menu > Settings > Services.

2. Click Bookable services, then click Products. 

3. Click Create.

4. Configure the following:

   • Name: For example, City Tax No Show.

   • Pricing and taxation: Use the same price, tax rules, and accounting settings as your standard city tax

   • Type and charging logic: Match the setup of your standard city tax, For example, charge per person per night.

5. Click Save.

Note: You only need to create this product once. Use it every time you process a no-show that requires city tax.

 

Step 2. Add the city tax product when processing a no-show

Apply the tax manually as you process the no-show:

1. Open the reservation in Mews Operations.

2. Click on the Items tab.

3. From the Add product section, click the City Tax No Show product from the drop-down menu.

4. Enter the quantity based on the number of taxable nights and guests.  For example, for two guests staying two nights, enter four units.

5. Change the reservation status to No Show.

6. Confirm and post the charge to the guest’s bill.

7. Check the bill to make sure the city tax appears correctly before completing the cancellation.

 

This applies city tax to a reservation that is cancelled as a no-show in Mews operations.