How to customize the Invoice reminder email to include a payment request link in Mews Operations

Mews sends emails to guests on your behalf with relevant information regarding their reservations and payments. In Mews, you can build a new template for an existing email from scratch and customize it according to your property's branding. You can add a payment request link to the Invoice reminder email to collect overdue payments more easily. You can delete any customized templates you edit if required or use the default Mews template.

 

Payment links in reminders:

  • Every reminder email includes a payment link.
  • You can send reminders individually or in bulk. For single invoice reminders, Mews attaches the link in the email body and attached invoice.
  • When you send multiple invoices in one reminder, each PDF attachment includes its own payment link.

 

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Note
  • The default Invoice reminder email template already includes the payment link. You should only follow this help article if you have previously customized the template
  • You should not add the payment link to any other email template as the functionality does not work. The payment link does not work for the Bulk invoice reminder email template. Mews is considering this for a future update.
  • The invoice reminder and payment request links on invoices functionality is only available if you check the following in the Accounting configuration,
    • Receivable tracking enabled box under Options
    • Add payment request link (active up to 30 days after invoice due date) box under Invoice payment request configuration
  • Only properties using the Mews Payments gateway can send payment requests. Learn more in our help article Which Mews Payments integration is used for Payment requests?

 

To add a payment request link to the Bulk invoice reminder email:

  1. In Mews Operations, go to the main menu Main menu icon in Mews Operations  > Settings > Property > Guest experience > Emails.
  2. Find the Invoice reminder template and click Edit.
  3. Click the Rows tab. Then, in the dropdown, click Empty.
  4. Drag and drop a row block to insert it into the template.  The system displays the valid placement options for content blocks.
  5. Under Content, drag and drop the Button content block to insert it in the row in the template.
  6. Click the Button content block in the email preview to enter information into the mail template.
  7. Additional options appear in the template editor right-hand window.
  8. Under Link type, enter the following in the Url field:
    • {{ invoiceReminder.PaymentRequestLink }}
  1. Select the row in the template, then under Dynamic Content, click Add condition.
  2. Mews displays the Add a new display condition pop-up.
  3. Enter the following into the pop-up fields:
    • Name: “Hide if no payment link”
    • Description: “Hide if no payment link”
    • Before: {% if invoiceReminder.PaymentRequestLink != ‘ ’ %}
    • After: {% endif %}
  1. Click Add, then click Save and exit.

 

This adds a payment request link to the Bulk invoice reminder email.

 

 

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