How to deactivate a card type from my gateway payment?

To have a specific card type deactivated from your gateway payment in Mews, follow these steps to request the change. Mews handles the deactivation process on your behalf.

 

1. Make sure you know from which location you want the card to be removed - it can be from online payments or terminals (Stipe or Adyen). 
2. To initiate the card type deactivation, open a Support ticket via the Mews Digital Assistant. Specify clearly the card type you want to remove. How to submit a support ticket in Mews Operations.
3. Allow a few days for the requested changes to be processed and reflected in your Mews Payments integration.
4. You can check if the change was already implemented: go to Main menu > Marketplace > My Subscriptions > Mews Payments > Edit > Supported payment card types. 

 

Note:

• Deactivating a card type impacts direct reservations made through the booking engine.
• It's crucial to inform your channel manager about the card type change.
• For direct integration with an OTA, Mews recommends contacting them directly regarding card type changes.