How to edit and delete restrictions in Mews Operations

Front Office OperationsMews OperationsReservation Management

You can use restrictions in Mews Operations to stop guests from making reservations that meet certain conditions. This gives you more control over your reservation management. You can apply restrictions to rates, and space types in your property(s), to control how they are booked by guests. You, or your revenue managers can view and manage restrictions in Mews Operations in a list, or in a calendar view.  

You can edit your restrictions at any time, to change their conditions and exceptions, and to control when they apply. You also can delete restrictions that are no longer useful, individually, or in bulk. 

You can also delete specific time periods, or days from within existing restrictions, to make certain dates available during a longer restricted period. This is useful to make ad-hoc changes to your restrictions, without having to delete the original, longer restriction.

 

The system does this by:

  • Removing the restriction for the time period you select and automatically creating two more restrictions on either side of that period. You can learn more about restrictions here.  


In this article you can learn about: 

 

How to edit restrictions 

You can edit the details and conditions of an existing restriction.

To do so:  

  1. In Mews Operations, go to the main menu Screenshot_2.png > Settings > Services. 
  2. Click on your bookable service. 
  3. From the Settings menu, click Restrictions. This takes you to the following screen: 

Note: You can also access the "Restrictions" section of your bookable service directly from the main search bar by typing in "restrictions". 
 

 

  1. Click on the restriction name under the Time column, as below: 

 

 

  1. On the Edit restriction form that opens, you can click the drop-downs to edit your restriction details and conditions, as below: 

 


 

Restriction details: Click the drop-downs to edit the type of restrictions, and the conditions under which they apply.  
 

 

Fields marked with * are mandatory. 

  • Restriction type*: Choose from the dropdown the type of restriction you want to edit. For example, Closed to stay, Closed to arrival, or Closed to departure. 
  • Active from start of/ Active until end of: Edit the start and end dates for the restriction.
  • Repeat*: Edit the days you want the restriction to apply on. Note: Mews applies the restrictions only on the days within the date interval you specify. 

Rates: Choose the rates you want to edit restrictions for.  
 

 

If you select Exact rate, Base rate, or Rate Group, you can select multiple rates at once using the dropdown that appears. This is useful to edit multiple restrictions, and create and delete in bulk, and save time. Note: Selecting multiple rates edits multiple, and individual, restrictions. 

  • All rates: Edit restrictions for all rates at the property level. 
  • Exact rate: Edit restrictions for one or more exact rates.  
  • Base rate: Edit restrictions for one or more base rates.  
  • Rate group: Edit restrictions for one or more rate groups. 

Spaces: Choose the spaces you want to edit restrictions for. For example, allow guests to book a certain space type you previously restricted, by editing restrictions for Space type > Apartment. 

 

If you select Space category or Space type, you can select multiple spaces at once using the dropdown that appears, as before. Note: Selecting multiple spaces edits multiple, and individual, restrictions. 

  • All spaces: Edit restrictions for all spaces at the property level. 
  • Space category: Edit restrictions for one or more space categories. 
  • Space type: Edit restrictions for one or more space types. 
 

Exceptions: Edit the exceptions to your restriction to specify when the restriction doesn’t apply. For example, block guests making shorter bookings by choosing a Minimum length exception of 2 nights.  

Note:  

  • To avoid being blocked by a restriction, a guest’s reservation needs to meet all the exceptions.  
  • If you set a restriction to apply to channel manager reservations, you can include all exception types in one restriction. The system sends only the most limiting restriction to channel managers.
 
  • Minimum advance: Minimum number of days in advance to make a booking. 
  • Maximum advance: Maximum number of days in advance to make a booking. 
  • Minimum length: Minimum number of nights / days / months / hours to stay. 
  • Maximum length: Maximum number of nights / days / months / hours to stay. 
  • Minimum price: Minimum price of the booking. 
  • Maximum price: Maximum price of the booking. 
  • Currency: Currency used for all restrictions with minimum or maximum prices set. 
  • Created: Time and date of the restriction creation. For example: 

 

  • Updated: Time and date of the last update on the restriction. For example: 

 Note:

  • The units for Maximum length and Minimum length are different depending on the Bookable period of the Bookable service to which this restriction applies.
  • If the bookable period of the service is Night, then the unit for minimum and maximum length is ‘Nights’.
  • If the bookable period of the service is Day, then the unit for minimum and maximum length is ‘Days’.
  • If the bookable period of the service is Month, then the units for minimum and maximum length are ‘Months’ and ‘Days’. It’s possible to combine both ‘months’ and ‘days’ units for monthly bookable services, for example, 1 month and 10 days.
  • If the bookable period of the service is Hour, then the unit for minimum and maximum length is ‘Hours’. 

 

  1. After making your edits, click Continue. 
  2. This takes you to the Review changes screen, where you can see a summary of all changes, and all restrictions created, deleted, or unchanged due to your edits: 

 

  1. Review your changes. To make any edits, click Go back, and repeat the previous steps.  
  2. To confirm your selection, click Edit restriction. You can see the following notification to confirm your edits: 

 

You can view your updated restrictions in the List view, as before. Scroll down, or use the Filters, to check your updated restriction(s), as below: 

 

How to delete restrictions  

You can delete an individual restriction or multiple restrictions at once. You can also delete specific time periods, or days, from within existing restrictions, to make certain dates available during a longer restricted period. 

To delete restrictions: 

  1. In Mews Operations, go to the main menu Screenshot_2.png > Settings > Services. 
  2. Click on your bookable service. 
  3. From the Settings menu, click Restrictions. This takes you to the following screen: 

Note: You can also access the "Restrictions" section of your bookable service directly from the main search bar by typing in "restrictions". 

 

  1. Click the Delete restrictions icon. 
  2. On the Delete restrictions form that opens, you can define the type of restriction(s) you want to delete, the time period, and the days, as below: 

 

Restriction details: Click the drop-downs to define the type of restriction(s) you want to delete, and the conditions under which to delete them. For example, delete Closed to stay restrictions during the month of September, on Mondays and Tuesdays.  

 

You can also delete specific time intervals, or days, from existing restrictions. For example, if you have a restriction from July until September, you can choose to delete restrictions during only the month of August. This clears restrictions for August and automatically creates 2 new restrictions to continue restricting July and September. 

Fields marked with * are mandatory. 

  • Restriction type*: Choose from the dropdown the type of restriction you want to delete. For example, Closed to stay, Closed to arrival, or Closed to departure. 
  • Delete from/ Delete until: Choose the start and end dates for deleting the restriction, or 
  • On days*: Choose the days you want to delete the restriction. Note: Mews deletes the restriction(s) only on the days within the date interval you specify. 
 

Rates: Choose the rates you want to delete restrictions for. For example, delete restrictions stopping guests from accessing a specific rate by selecting Base rate > Flexible Summer 2023. 
 

 

If you select Exact rate, Base rate, or Rate Group, you can select multiple rates at once using the dropdown that appears. This is useful to delete restrictions in bulk, and save time. Note: Selecting multiple rates deletes multiple, and individual, restrictions. 

If you select All rates, Base rate or Rate group, a check box also appears, which you can choose to delete related rate restrictions.   

  • All rates: Delete restrictions for all rates at the property level. 
  • Exact rate: Delete restrictions for one or more exact rates.  
  • Base rate: Delete restrictions for one or more base rates.  
  • Rate group: Delete restrictions for one or more rate groups. 
 

Spaces: Choose the spaces you want to delete restrictions for. For example, allow guests to book a certain space type you had previously restricted, by deleting restrictions for Space type > Dorm. 
 

 

If you select Space category or Space type, you can select multiple spaces at once using the dropdown that appears. Note: Selecting multiple spaces deletes multiple, and individual, restrictions. 

If you select All spaces or Space type, a check box also appears, where you choose to delete related space restrictions.  

  • All spaces: Delete restrictions for all spaces at the property level. 
  • Space category: Delete restrictions for one or more space categories. 
  • Space type: Delete restrictions for one or more space types. 
  1. Click Continue. This takes you to the Review changes screen, where you can see a summary of any changes, and of all the restrictions you are deleting. 

Note: When deleting time intervals from within existing restrictions, the system automatically creates new restrictions for the remaining time period of the initial restriction. For example:  
 

 

  • When deleting restrictions, the preview table shows all you are deleting. For example: 
     

 

  • When deleting restrictions for specific time intervals, or days, the preview table shows all restrictions that you are deleting, and any new created. For example: 
     

 

  • When deleting restrictions and there are no restrictions that match the conditions you define, the preview table shows this. Click Go back to verify or update the conditions, For example:  
     

 

  1. Review your changes. To make any edits, click Go back, and repeat the previous steps.  
  2. To confirm your selection, click Delete restrictions.  
  3. In the warning message that appears, click Delete restrictions to complete the process: 
 

 

This deletes your restrictions. You can view your updated restrictions in the List view, as before. Scroll down, or use the Filters, to check your remaining restrictions, as below: 

 

 


You can learn more about managing restrictions here.  

 

 
 
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